Post on 29-Nov-2014
description
HR Technology Conference 2009
D D ffi ldDave Duffield
Workday at a Glance
• Full suite of enterprise-class business solutions
Passion Experience Culture
• Multi-tenant SaaS
• Built to serve mid size, large, and very large
icompanies
• Lower TCO for today’s economic conditions
• 101 customers
• 365 passionate, experienced employeesexperienced employees
Employees Customer Service Innovation Integrity Fun Profitabilityg y y
New Approach Driving Growth
“ ” 2009
101Workday could definitely be the next Salesforce.com
2008
customers101
63 in production
Update 9
David Smoley, Chief Information Officer, Flextronics
2007
2008
200,000 employees
Update 9
Dave Duffield and Aneel Bhusrifound Workday
2005 - 06HCM V2 released. Awarded Top HR Product
, p y
SAS 70 Type 2 and Safe Harbor Certification $75M Funding
Roundfound Workday
HCM 1.0 debuts;80 employees
Largest customer>25,000 employees
Financials released Announced Integration On Demand; acquired Cape Clear Payroll in GA
iPhone &
First customer1st User Conference
iPhone &BlackBerry
Workday CustomersS i Technology Financial ServicesServices
Manufacturing Healthcare Other Industries
Manjit Singh
• CIO at Chiquita Brands International• Regional CIO for Gillette, Singapore• Advocate for the Cloud, Web 2.0, SaaS• Computerworld 100 CIOs for his SaaS Innovations• Computerworld 100 CIOs for his SaaS Innovations• InformationWeek’s Top 50 Global CIOs• InformationWeek’s 15 Innovators to Watch in 2009InformationWeek s 15 Innovators to Watch in 2009• Workday customer #17
SaaS and Global HR Transformationat Chiquita Brands
Manjit Singh
Chief Information OfficerChief Information Officer
Chiquita Brands International
Chiquita Brands International
• Global marketer and distributor of fresh and value added food productsvalue‐added food products
• Annual revenues nearly $4 billion
• 23,000 employees worldwide
• Operations in more than 80 countriesp
Takeaways Today
• Sense of the CIO’s perspective
A i i t l b l HRIS h ll• A view into our global HRIS challenges
• Partnership with HR
• Chiquita’s HRIS selection and deployment
• Working with vendorsWorking with vendors
RULESRULES
Five Rules I Live by…
1. Focus on business enablement
2 I f ti t b t t d il2. Information must be transparent and easily available
3. Stay customer focused
4. Be agile g
5. The Cloud is the new platform
Need for Transformation
Consolidated employee management across business units and geographies to enable highbusiness units and geographies to enable high
performance organization
Challenges and Issues
GlobalizationGlobalization
Business ProcessReporting
CostIntegration
Organizational Structure
2007: HRMS Situation Review
• Challenges for HR – Payroll was system of recordy y
• 80 countries• 23,000+ employees• 5,000 US, >15,000 Tropics, 3,000 EMEA5,000 US, 15,000 Tropics, 3,000 EMEA• 4 Payroll systems in NA, multiple instances in Latin America, EU primarily spreadsheets
– Little to no business process automation – No standard data – limited ability to reportNeed for manager and employee self service– Need for manager and employee self‐service
– Reporting and information access non‐existent– Complex, matrixed, global operationsp g p
2007: HRMS Situation Review
• Challenges for IT – Management and maintenance overhead x3 g– No integration across systems– Significant manual overhead to generate reports– Costs
System Selection
• Stakeholders
HR– HR
– Managers, employees
– IT operationsIT operations
• Criteria
– HR operational requirements: workflow, reporting, etc.
– Time to deploy
C t– Costs
– 5 Rules: Business, Information, Customer, Agility, Cloud
System Selection: Common Concerns
ScalabilityScalabilityPrivacy
Security
SOA
Vendor StabilityVendor Stability
System Selection
• Approach– Assemble global team of cross‐functional decision makers
S i i– Strategic impact matters most– Know the difference between Need & Want – Strong top management support (CEO, CPO, CIO)
• What worked (and didn’t)– User engagement is go/no‐go criteria– HRIS is a catalyst for change– Getting team focused on need/buy‐in– Global team making global decisions
Project Phase 1 – North America
• Build the Global Chiquita‐tized business processes– Implement Core HR with single data repositoryp g p y
• Functionality– Core HR, Benefits & Self Service were critical
– Performance Management & Payroll we knew up‐front would be added later
• Go Live Approach – first with HR community then MSS andGo Live Approach first with HR community then MSS and shortly thereafter limited ESS– Integration with Payroll and planned for Active Directory
– Use WBN Network
Project Phase 2 – Latin America
• Discovery: on all of LA initially and how to fit it into the Global Business Processes– What fit globally? What did not? And how to make it work
• Infrastructure analysis was critical– Increased WAN and Internet
– Implemented QoS technology
• Implementation approach: phased approach by country• Implementation approach: phased approach by country– Roll out core HR & MSS first; ESS shortly after
– Integrations with Payroll and approx. 7 other systems used in g y pp ythe core business and operations across multiple Latin countries
Timeline 2009
Q1 ‘09 Q2 ‘09 Q3 ‘09 Q4 ‘09
Tropics Discovery, Design &
ConfigurationPanama Roll Out
Live!
CR Roll Out
Live!
HN, GT
Europe Discovery, Design &
ConfigurationEurope Roll Out
Live!
North American InitiativesPM
Live!PM 2Live!
Workday Versions
Timeline 2009 ‐ 2010
Q3 ‘09 Q4 ‘09 Q1 ‘10 Q2 ‘10
Costa Live!
Ecuador PlaceholderLive!
Honduras Guatemala
Training
RicaRoll Out
Ecuador Placeholder with SMF
IT Updates from CAF to ADAMMexico, Chile, Asia
Li !
Honduras, Guatemala Roll Out
Europe Discovery, Design &
ConfigurationEurope Roll Out Live!
Live!Training
PTGLive!
PTG Calibrated
Live!
Global Initiatives – Perform to Grow, Goal Setting
Calibration&
MIP
Open EnrollmentTraining
, g
Payroll Discovery /Config/Test NA
PTO & Timesheets in NA ?
Config in NA for Parallel begin June 2010 – Live Jan 2011
Parallel for PTO & Timesheets?
Workday Versions
HR Accomplishments
• Business process automation improving focus on the decision & discussion not the data!on the decision & discussion – not the data!
• Information access changing how we execute & t& operate
• Clarity in organizational structure, roles & HR support
• Global function now a global team
IT Accomplishments
• System consolidation
I f ti il bilit• Information availability
• Integrations
• Update experiences
Lessons Learned
• Integration
C ll b ti• Collaboration
• Accountability
Vendor Partnership
• Great time to be a technology customer
W kd t #17• Workday customer #17– Version 1.0
– First large enterprise
– Product influence, alignment
– SaaS lends itself to accountability
– Time to value, time to innovation
Questions?