HR Technology Conference 2009

D D ffi ldDave Duffield

Workday at a Glance

• Full suite of enterprise-class business solutions

Passion Experience Culture

• Multi-tenant SaaS

• Built to serve mid size, large, and very large

icompanies

• Lower TCO for today’s economic conditions

• 101 customers

• 365 passionate, experienced employeesexperienced employees

Employees Customer Service Innovation Integrity Fun Profitabilityg y y

New Approach Driving Growth

“ ” 2009

101Workday could definitely be the next Salesforce.com

2008

customers101

63 in production

Update 9

David Smoley, Chief Information Officer, Flextronics

2007

2008

200,000 employees

Update 9

Dave Duffield and Aneel Bhusrifound Workday

2005 - 06HCM V2 released. Awarded Top HR Product

, p y

SAS 70 Type 2 and Safe Harbor Certification $75M Funding

Roundfound Workday

HCM 1.0 debuts;80 employees

Largest customer>25,000 employees

Financials released Announced Integration On Demand; acquired Cape Clear Payroll in GA

iPhone &

First customer1st User Conference

iPhone &BlackBerry

Workday CustomersS i Technology Financial ServicesServices

Manufacturing Healthcare Other Industries

Manjit Singh

• CIO at Chiquita Brands International• Regional CIO for Gillette, Singapore• Advocate for the Cloud, Web 2.0, SaaS• Computerworld 100 CIOs for his SaaS Innovations• Computerworld 100 CIOs for his SaaS Innovations• InformationWeek’s Top 50 Global CIOs• InformationWeek’s 15 Innovators to Watch in 2009InformationWeek s 15 Innovators to Watch in 2009• Workday customer #17

SaaS and Global HR Transformationat Chiquita Brands

Manjit Singh

Chief Information OfficerChief Information Officer

Chiquita Brands International

Chiquita Brands International

• Global marketer and distributor of fresh and value added food productsvalue‐added food products

• Annual revenues nearly $4 billion

• 23,000 employees worldwide

• Operations in more than 80 countriesp

Takeaways Today

• Sense of the CIO’s perspective

A i i t l b l HRIS h ll• A view into our global HRIS challenges

• Partnership with HR

• Chiquita’s HRIS selection and deployment

• Working with vendorsWorking with vendors

RULESRULES

Five Rules I Live by…

1. Focus on business enablement 

2 I f ti t b t t d il2. Information must be transparent and easily available

3. Stay customer focused

4. Be agile g

5. The Cloud is the new platform 

Need for Transformation

Consolidated employee management across business units and geographies to enable highbusiness units and geographies to enable high 

performance organization

Challenges and Issues

GlobalizationGlobalization

Business ProcessReporting

CostIntegration

Organizational Structure

2007: HRMS Situation Review

• Challenges for HR – Payroll was system of recordy y

• 80 countries• 23,000+ employees• 5,000 US, >15,000 Tropics, 3,000 EMEA5,000 US,  15,000 Tropics, 3,000 EMEA• 4 Payroll systems in NA, multiple instances in Latin America, EU primarily spreadsheets

– Little to no business process automation – No standard data – limited ability to reportNeed for manager and employee self service– Need for manager and employee self‐service 

– Reporting and information access non‐existent– Complex, matrixed, global operationsp g p

2007: HRMS Situation Review

• Challenges for IT – Management and maintenance overhead x3 g– No integration across systems– Significant manual overhead to generate reports– Costs

System Selection

• Stakeholders 

HR– HR

– Managers, employees

– IT operationsIT operations

• Criteria

– HR operational requirements: workflow, reporting, etc.

– Time to deploy

C t– Costs 

– 5 Rules: Business, Information, Customer, Agility, Cloud 

System Selection: Common Concerns

ScalabilityScalabilityPrivacy

Security

SOA

Vendor StabilityVendor Stability

System Selection

• Approach– Assemble global team of cross‐functional decision makers

S i i– Strategic impact matters most– Know the difference between Need & Want – Strong top management support (CEO, CPO, CIO)

• What worked (and didn’t)– User engagement is go/no‐go criteria– HRIS is a catalyst for change– Getting team focused on need/buy‐in– Global team making global decisions

Project Phase 1 – North America

• Build the Global Chiquita‐tized business processes– Implement Core HR with single data repositoryp g p y

• Functionality– Core HR, Benefits & Self Service were critical

– Performance Management & Payroll we knew up‐front would be added later

• Go Live Approach – first with HR community then MSS andGo Live Approach  first with HR community then MSS and shortly thereafter limited ESS– Integration with Payroll and planned for Active Directory

– Use WBN Network 

Project Phase 2 – Latin America

• Discovery:  on all of LA initially and how to fit it into the Global Business Processes– What fit globally?  What did not?  And how to make it work

• Infrastructure analysis was critical– Increased WAN and Internet

– Implemented QoS technology

• Implementation approach: phased approach by country• Implementation approach:  phased approach by country– Roll out core HR & MSS first; ESS shortly after

– Integrations with Payroll and approx. 7 other systems used in g y pp ythe core business and operations across multiple Latin countries

Timeline 2009

Q1 ‘09 Q2 ‘09 Q3 ‘09 Q4 ‘09

Tropics Discovery, Design &

ConfigurationPanama Roll Out

Live!

CR Roll Out

Live!

HN, GT

Europe Discovery, Design &

ConfigurationEurope Roll Out

Live!

North American InitiativesPM

Live!PM 2Live!

Workday Versions

Timeline 2009 ‐ 2010

Q3 ‘09 Q4 ‘09 Q1 ‘10 Q2 ‘10

Costa Live!

Ecuador PlaceholderLive!

Honduras Guatemala

Training

RicaRoll Out

Ecuador Placeholder with SMF

IT Updates from CAF to ADAMMexico, Chile, Asia

Li !

Honduras, Guatemala Roll Out

Europe Discovery, Design &

ConfigurationEurope Roll Out Live!

Live!Training

PTGLive!

PTG Calibrated

Live!

Global Initiatives – Perform to Grow, Goal Setting

Calibration&

MIP

Open EnrollmentTraining

, g

Payroll Discovery /Config/Test NA

PTO & Timesheets in NA ?

Config in NA for Parallel begin June 2010 – Live Jan 2011

Parallel for PTO & Timesheets?

Workday Versions

HR Accomplishments

• Business process automation improving focus on the decision & discussion not the data!on the decision & discussion – not the data!

• Information access changing how we execute & t& operate

• Clarity in organizational structure, roles & HR support

• Global function now a global team

IT Accomplishments

• System consolidation

I f ti il bilit• Information availability 

• Integrations 

• Update experiences

Lessons Learned

• Integration

C ll b ti• Collaboration

• Accountability

Vendor Partnership

• Great time to be a technology customer

W kd t #17• Workday customer #17– Version 1.0

– First large enterprise

– Product influence, alignment

– SaaS lends itself to accountability

– Time to value, time to innovation

Questions?