Achieving Business Excellence

(T + C + ECF) x DE = Success

Talent

Culture = Employee

Culture = Employer

Extreme Customer Focus

Disciplined Execution

10 - 15%

Web of Value

Voice of the Customer

Moments Of Truth

43% - 74% of purchasing decision = WOM/T

The keys to a world-class career

KNL

nowledge

etwork

OVE

The Three Questions…

• What did I learn today?• Who did I meet today?• Did I live my values today?