Caribbean Catalyst BBE Luncheon keynote on business excellence
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Achieving Business Excellence
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Barbados Best Employers 2014 awards luncheon keynote on business excellence.
Transcript of Caribbean Catalyst BBE Luncheon keynote on business excellence
Achieving Business Excellence
(T + C + ECF) x DE = Success
Talent
Culture = Employee
Culture = Employer
Extreme Customer Focus
Disciplined Execution
10 - 15%
Web of Value
Voice of the Customer
Moments Of Truth
43% - 74% of purchasing decision = WOM/T
The keys to a world-class career
KNL
nowledge
etwork
OVE
The Three Questions…
• What did I learn today?• Who did I meet today?• Did I live my values today?
