Training More Lawyers In Training More Lawyers In More Offices With Fewer More Offices With Fewer Resources:Resources: Better Videoconference TrainingBetter Videoconference Training

Professional Development InstituteDecember 10, 2010

Marsha Redmon, Esq. | Marsha Redmon Communicationswww.marsha.com

NIRVANA

NIRVANA… EYE CONTACT!

REALITY

REALITY = FLYING BLIND

BLIND…IN MULTIPLE LOCATIONS

SURVEY: Videoconference Training In How Many Offices?

1010%%//firmsfirms

2 2 officeofficess

4242%%//firmsfirms

3–53–5 officesoffices

6-6-1010 officesoffices

2828%%//firmsfirms

11 11 ++ officesoffices

2020%%//firmsfirms

LOOKS FAMILIAR… DOESN’T IT?

LESSONS FROM GREAT RADIO SHOWS

LESSONS FROM GREAT RADIO SHOWS

• Have two voices• Be conversational• Take “callers”• People love to

eavesdrop on conversations

LESSONS FROM GREAT RADIO SHOWS

Audio quality is very important. Period..

Can you hear me?

SURVEY SAYS… # VC Sessions Per Year

90% do 10-20 per year

SURVEY SAYS… # VC Sessions Per Year

58% do 21 or more per year

SURVEY QUESTION – VC Training Issues

How often do you experience the following issues re: Video Conference-based training?

• Session is boring

• Session is hard to understand or learn from

• Speaker is hard to see or hear

• Difficulty getting associates to attend

• Difficulty getting partners to teach via VC

SURVEY – VC Training Issues

0

10

20

30

40

50

60

70

See or hear Attend Hard to learn

Often or Regularly

SOLUTIONS?

LESSONS FROM TV – Good Framing

LESSONS FROM TV – Framing Too Close

LESSONS FROM TV – Framing Too Far Away

LESSONS FROM TV – Too Many Fast Movements

LESSONS FROM TV – Include Others

• Co-host or co-teacher

• Guest speaker

• Sidekick

• Reporter

• Live remotes

• Interview someone – Live or taped

LESSONS FROM TV – Use Video Clips

Majora Carter, TED Conference

LESSONS FROM TV – Use Demos + Props

LESSONS FROM TV – Pace + Interaction

• Fast paced

• Tightly scripted

• Ask audience to interact every 5-8 minutes

QUESTIONS

Marsha Redmon, Esq.

Marsha Redmon Communications

mredmon (at) marsha.com

www.marsha.com