Post on 30-Dec-2015
description
Best Response: Measuring Success
2010
2
Measuring Success . . .
The National Response System• The Goal• The System: A Partnership• The Business Climate• The Business: Best Response
Measurement• Methodology• KBD’s• The Survey
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The GOAL . . .
“Minimize the Consequences of Pollution Incidents”
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NRS Components
Companies Contractors Government
a Partnership - a Shared Stewardship
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The Business Climate
Preparedness Commitment Emergencies Prevention is working - 40% reduction in spill vol
Demand for efficiency Global maritime traffic - a Risk Wildcard• Triple by year 2020 • 14 of 15 bbls in U.S. are Foreign Flag• 8.4 Million Bbls / Day: Foreign
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Establish a Stable . . . Effective . . . Efficient . . . National Commitment to Preparedness
Exercise = Response
The Business Climate – 2 Challenges
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A Metaphor...
NRS
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A Metaphor...
NRS
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National Response System (NRS)
- a Partnership -
Best Response
Company
National Interest
NRSComponents
Economy
Environment
PeopleProperty
Contractor Governm’t
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Best ResponseF
ire
Fig
hti
ng
SA
R
Sal
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igh
teri
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In-S
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Pro
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Dis
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Haz
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Wild
life
Sh
ore
lin
e R
ec
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On
-Wa
ter
Re
co
ve
ry
Unified Command (UC)Incident Command Post
NR
DA
Inve
stig
atio
n
Planning - Finance - LogisticsIO LOOPS
SO
Ass
ist
and
Co
op
Ag
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es
En
viro
nm
enta
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Po
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Pu
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Info
rmat
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TS
Eco
no
micD
isp
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Cla
imsCleanup
Countermeasures
StakeholderService & Support
SafetyOperational Response
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Best ResponseF
ire
Fig
hti
ng
SA
R
Sal
vag
e/L
igh
teri
ng
In-S
itu
Bu
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Pro
tect
ion
Dis
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Haz
Su
bs
Wild
life
Sh
ore
lin
e R
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On
-Wa
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Re
co
ve
ry
Unified Command (UC)Incident Command Post
NR
DA
Inve
stig
atio
n
Planning - Finance - LogisticsIO LOOPS
SO
Ass
ist
and
Co
op
Ag
enci
es
En
viro
nm
enta
l
Po
litic
al
Pu
blic
Info
rmat
ion
TS
Eco
no
micD
isp
osa
l
Cla
imsCleanup
Countermeasures
StakeholderService & Support
SafetyOperational Response
12
Best ResponseF
ire
Fig
hti
ng
SA
R
Sal
vag
e/L
igh
teri
ng
In-S
itu
Bu
rnin
g
Pro
tect
ion
Dis
per
san
ts
Haz
Su
bs
Wild
life
Sh
ore
lin
e R
ec
ov
ery
On
-Wa
ter
Re
co
ve
ry
Unified Command (UC)Incident Command Post
NR
DA
Inve
stig
atio
n
Planning - Finance - LogisticsIO LOOPS
SO
Ass
ist
and
Co
op
Ag
enci
es
En
viro
nm
enta
l
Po
litic
al
Pu
blic
Info
rmat
ion
TS
Eco
no
micD
isp
osa
l
Cla
imsCleanup
Countermeasures
StakeholderService & Support
SafetyOperational Response
13
Best ResponseF
ire
Fig
hti
ng
SA
R
Sal
vag
e/L
igh
teri
ng
In-S
itu
Bu
rnin
g
Pro
tect
ion
Dis
per
san
ts
Haz
Su
bs
Wild
life
Sh
ore
lin
e R
ec
ov
ery
On
-Wa
ter
Re
co
ve
ry
Unified Command (UC)Incident Command Post
NR
DA
Inve
stig
atio
n
Planning - Finance - LogisticsIO LOOPS
SO
Ass
ist
and
Co
op
Ag
enci
es
En
viro
nm
enta
l
Po
litic
al
Pu
blic
Info
rmat
ion
TS
Eco
no
micD
isp
osa
l
Cla
imsCleanup
Countermeasures
StakeholderService & Support
SafetyOperational Response
14
Best ResponseF
ire
Fig
hti
ng
SA
R
Sal
vag
e/L
igh
teri
ng
In-S
itu
Bu
rnin
g
Pro
tect
ion
Dis
per
san
ts
Haz
Su
bs
Wild
life
Sh
ore
lin
e R
ec
ov
ery
On
-Wa
ter
Re
co
ve
ry
Unified Command (UC)Incident Command Post
NR
DA
Inve
stig
atio
n
Planning - Finance - LogisticsIO LOOPS
SO
Ass
ist
and
Co
op
Ag
enci
es
En
viro
nm
enta
l
Po
litic
al
Pu
blic
Info
rmat
ion
TS
Eco
no
micD
isp
osa
l
Cla
imsCleanup
Countermeasures
StakeholderService & Support
SafetyOperational Response
15
Best ResponseF
ire
Fig
hti
ng
SA
R
Sal
vag
e/L
igh
teri
ng
In-S
itu
Bu
rnin
g
Pro
tect
ion
Dis
per
san
ts
Haz
Su
bs
Wild
life
Sh
ore
lin
e R
ec
ov
ery
On
-Wa
ter
Re
co
ve
ry
Unified Command (UC)Incident Command Post
NR
DA
Inve
stig
atio
n
Planning - Finance - LogisticsIO LOOPS
SO
Ass
ist
and
Co
op
Ag
enci
es
En
viro
nm
enta
l
Po
litic
al
Pu
blic
Info
rmat
ion
TS
Eco
no
micD
isp
osa
l
Cla
imsCleanup
Countermeasures
StakeholderService & Support
SafetyOperational Response
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Measurement Methodology
KEY
BUSINESS
DRIVER
Critical Success Factor
Critical Success Factor
Critical Success Factor
Critical Success Factor
Critical Success Factor
Critical Success Factor
GOAL
KEY
BUSINESS
DRIVER
Critical Success Factor
Measure
Measure
Measure
Measure
Measure
Measure
Measure
KBD CSF Measure
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Measurement Indicators
LeadingApparent Ability to Minimize Consequences • Area Preparedness
“P” Rating• Exercise Measurement
LaggingAbility to Minimize Consequences• Response
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Measurement of Response
Consequences
MINIMIZE
GOAL
Human Health & Safety
The Natural Environment
The Economy
Public Communication
Stakeholder Service/Support
Org
aniz
atio
n
Key Business Drivers
Consequences
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Human Health & Safety
Critical Success Factors• No spill related public injuries, illness,
death• No response worker injuries, illness, death
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The Natural Environment
Critical Success Factors• Source Discharge Minimized• Spill Effectively Contained / Controlled• Sensitive Areas Protected• Resource Damage Minimized
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The Economy
Critical Success Factor• Economic Impact Minimized
Source Discharge Minimized Spill Effectively Contained / Controlled Sensitive Areas Protected Resource Damage Minimized
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Public Communication
Critical Success Factors• Accurate Timely Info• Positive Media Coverage of Response• Positive Public Perception
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Stakeholder Service & Support
Critical Success Factors• Minimize Impact to Stakeholders• Stakeholders Well Informed• Positive Meetings with Stakeholders• Prompt Handling of Issues/Concerns
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Response Organization
Critical Success Factors• Objectives Established; Communicated• Clarity in Leadership & Responsibility
at All Levels • Sufficient / Efficient Resources
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Response Measurement
Opinion Survey• Responders• Stakeholders• Public
1 - 7 ScaleStrongly Agree -> Strongly Disagree
Oil Spills > 1,000 gal + ?
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Response Measurement: Survey
Strongly DisagreeDisagree
Somewhat DisagreeNeutral
Somewhat AgreeAgree
Strongly Agree
1 2 3 4 5 6 7
1 2 3 4 5 6 7
1 2 3 4 5 6 7Natural Environment1. The source of the release or spill was
secured as quickly as possible.
2. Containment and recovery operations were implemented quickly and effectively.
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Survey Protocol
Prototype use• Clarify Q’s• Check for gaps• Check “degree of difficulty”
Implement• Statistically valid• Standard practices• Feedback
CAUTION - 5 YEARS TO SET NORMS!!!
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Survey Uses:
Before… Alignment
During… Scorecard
After… Evaluation
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Footnotes . . .
Area Judges Itself Useful to District, HQ The “Right” Score . . . ? The Destination . . .• Link Resources to Outcomes• Preparedness = Response
System Maturity . . . a caution
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Assist & Support . . . a Perspective
ART
ERT
SSC DRG
RRI
OSC2
SCAT
IMAT
LOGSS
RAT
SROMP
SORSMSC
MISCIRM MLC
SUPSALV
RRT
NPFCDRAT
PIAT
DISPERSANTPROTOCOL
IN-SITUBURN
NRT
NRC
ATSDR
CCDDOMS
GEN WEST
OSRO
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Best Response
Company
National Interest
NRSComponents
Economy
Environment
PeopleProperty
Contractor Governm’t
Consequences
MINIMIZE
GOAL
Human Health & Safety
The Natural Environment
The Economy
Public Communication
Stakeholder Service/Support
Org
aniz
atio
n
Key Business Drivers
Consequences
Minimize Consequences: The Process
Fir
e F
igh
tin
g
SA
R
Sal
vag
e/L
igh
teri
ng
CleanupCountermeasures
In-S
itu
Bu
rnin
g
Pro
tect
ion
Dis
pe
rsan
ts
Safety
Operational Response
Ha
z S
ub
s
Wil
dlif
e
Sh
ore
lin
e R
eco
ver
y
On
-Wa
ter
Re
cove
ry
Unified Command (UC)
Incident Command Post
NR
DA
Inve
stig
atio
n
Planning - Finance - LogisticsIO LOOPS
SO
As
sist
an
d C
oo
p A
gen
cie
s
En
viro
nm
enta
l
StakeholderService & Support
Po
litic
al
Pu
bli
c In
form
atio
n
TS
Eco
no
mic
ART
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Summary
The NRS: A Partnership Best Response Measurement The Challenge . . .
Exercise = Response