Portugal

Applicable change management frameworks and NLP techniques for

CMMI implementation

Henrique NarcisoSPI / Process engineer / Change Manager

Primavera BSS

HNarciso@gmail.com

2012-06-06, Coimbra

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What is Software Process Improvement (SPI)

Processes as they are Actions in SPI

Processes as they “need” to

be

Planned SPI

Emergent SPI

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SPI Project milestones

Project MilestonesOrganizational assessmentInternal team assessmentInternal capacity report and strategic plan.Executive PresentationKOM – Kick-off MeetingSPI First stepsInternal GAP analysisDetailed Delivery planRelease MilestonesRelease deploymentGap analysisChange MonitoringChange achieved

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Individual and organizational Change Management

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Change Management sucess factors

1. Active and visible executive sponsorship2. Frequent and open Communication about the change

3. Structured change management approach4. Dedicated change management resources and funding

5. Employee engagement and participation6. Engagement with and support from middle management. 

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Sucess factors and Project Milestones

Project milestones vs success factors

1. Active and visible executive sponsorship

2. Frequent and open Communication about the change

3. Structured change management approach

4. Dedicated change management resources and funding

5. Employee engagement and participation

6. Engagement with and support from middle management.

Organizational assessment x x xInternal team assessment x x xInternal capacity report and strategic plan. x x x Executive Presentation x x x xKOM – Kick-off Meeting x x x xSPI first steps x xInternal GAP analysis x x x xDetailed Delivery plan x x Release Milestones x x x xRelease deployment x x x x xGap analysis x x xChange Monitoring x Change achieved x x

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Organizational Change Management

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Change Management Models

Making sense of change - Esther Cameron & Mike Green, page 109 - 2nd edition

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Structured Models for change Management

• Lewin• Kotter• Prosci

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Kurt Lewin Model

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Kotters 8 step model

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Prosci Change Management Process

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ADKAR ModelAwareness

Desire

Knowledge Ability

ReinforcementTM

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What is NLP

Neuro-linguistic programming (NLP) is an approach to communication, personal development, and psychotherapy created in the 1970s.

Connection between:- the neurological processes ("neuro"), - language ("linguistic"), and - behavioral patterns that have been learned through

experience ("programming")

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Scope

NLP is capable of addressing problems such as:- phobias, - depression, - habit disorder, - psychosomatic illnesses, and - learning disorders

"finding ways to help people have better, fuller and richer lives."

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What is NLP?

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Using NLP in Software Process Improvement

Area Sub areasValues and Goal Setting Values

Well-formed Outcomes

LanguageHierarcy of ideasPresuppositionsMeta ModelMilton Model

AnchoringCircle of excellenceStackingCollapsingChaining

Submodalities Visual Auditiv Kinestetic

RapportMatching and MirroringResponsivenessPacing and Leading

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Values and Goal Setting

Values:What do we value?

If a change affects our values, how do we react?

Goal setting:What do you want to achieve?

Will this decision take us to the set goal?

Are all the (parts) parties gaining/understanding the goal?

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LanguageHow we speak, act …

Hierarcy of ideasHow do we think? How do we structure ideas?

Presuppositions

Meta ModelGeneralizing – Broad communication

Milton ModelSpecifying – Getting the details

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AnchoringRecording and destroying “memories”

Circle of excellence- Spatial – Disney strategy

Stacking- Motivation creation

Collapsing- Deleting / neutralizing Behaviour / traumas

Chaining- New behavior aquisition

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Submodalities

Visual

Auditory

Kinestetic

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RapportGetting in synch with others

Matching and Mirroring

Responsiveness

Pacing and Leading

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NLP modelingDissimination of excellence behavior

Step 1. Identify a modelStep 2. Assimilate their behavioral patterns unconsciouslyStep 3. Produce results similar to those of the top performerStep 4. Clean up the patternStep 5. Build a modelStep 6. Pass it on

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SummaryChange Management in CMMI implementationChange Management structured models

NLP techniques to improve change management

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Applicable change management frameworks and NLP techniques for CMMI implementationHenrique Narcisohnarciso@gmail.com

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References

Making sense of change - Esther Cameron & Mike Green, page 109 - 2nd edition

Hiatt, J. (2006) ADKAR: A Model for Change in Business Government and Our Community. Prosci Research.

Creasey, T. and Hiatt, J. (2010) “Best practices in Change management,” Prosci benchmarking Report. Prosci Research.

Night Sue. (2002) “NLP at Work - The Difference That Makes A Difference In Business”

Joseph O’Connor(2001) “NLP WORKBOOK”