Post on 13-Feb-2016
description
1.02 Understand
effective communication
Journal Prompt #1
How do you communicate?• Do you like to talk? • Are you a good listener?• What makes you a good listener?• Why do healthcare professionals have to
have good communication skills?
1.02 Understand effective communication 2
Types of Communication:Verbal and Non-Verbal
1.02 Understand effective communication 3
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Spoken/Oral
1.02 Understand effective communication 4
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Written Spoken/Oral
1.02 Understand effective communication 5
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Written Spoken/Oral
Tone of voice
1.02 Understand effective communication 6
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Written Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication 7
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication 8
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Touch
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication 9
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication 10
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Facial expressions
Vocabulary
1.02 Understand effective communication 11
Non-Verbal
Verbal
Communication
Types of Communication:Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Facial expressions
Eye Contact
Vocabulary
1.02 Understand effective communication 12
Non-Verbal
Verbal
Communication
The Communication Model
1.02 Understand effective communication 13
Sender
TheCommunication Model
1.02 Understand effective communication 14
Sender Message
TheCommunication Model
1.02 Understand effective communication 15
Sender Message Receiver
TheCommunication Model
1.02 Understand effective communication 16
Sender Message Receiver
Feedback
TheCommunication Model
1.02 Understand effective communication 17
Communication Process
Engagement
Understanding
Education
Sense of Partnership
1.02 Understand effective communication 18
Communication ProcessEngagement
Connection between the healthcare professional and the patient
Develops partnership
1.02 Understand effective communication 19
Communication ProcessEngagement: Effective Communication
Strategies Introduce yourself
Allow the patient to talk without interruption
1.02 Understand effective communication 20
Communication Process
Understanding Healthcare professional
makes the patient feel accepted
Healthcare professional empathizes with the patient
1.02 Understand effective communication 21
Communication ProcessUnderstanding: Effective Communication
Strategies
Allow patient to share thoughts and feelings
Share anecdotes to create a bond
1.02 Understand effective communication22
Communication Process
Education To increase the
patient’s knowledge of their illness
Minimizes anxiety
1.02 Understand effective communication 23
Communication ProcessEducation: Effective Communication
Strategies
Use language the patient understands
Make sure all patient’s questions are addressed
1.02 Understand effective communication24
Communication Process
Sense of Partnership Healthcare professional and
patient work together regarding their problem
and treatment plan
1.02 Understand effective communication25
Communication Process
Sense of Partnership Effective Communication
Strategies Avoid critical questioning Use active listening
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Communication Process
Active Listening Need good listening skills
Show interest Pay attention Hear the message Do not interrupt
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Communication Process
Active Listening Reflection
Restatement
Clarification
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Communication ProcessActive Listening Reflection
Careful thought Restatement
Rewording Summarizing
Clarification Explaining
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