1.02 Understand effective communication

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1.02 Understand effective communication

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1.02 Understand effective communication. Journal Prompt #1. How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have good communication skills?. Verbal. - PowerPoint PPT Presentation

Transcript of 1.02 Understand effective communication

Page 1: 1.02 Understand effective communication

1.02 Understand

effective communication

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Journal Prompt #1

How do you communicate?• Do you like to talk? • Are you a good listener?• What makes you a good listener?• Why do healthcare professionals have to

have good communication skills?

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Types of Communication:Verbal and Non-Verbal

1.02 Understand effective communication 3

Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Spoken/Oral

1.02 Understand effective communication 4

Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Written Spoken/Oral

1.02 Understand effective communication 5

Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Written Spoken/Oral

Tone of voice

1.02 Understand effective communication 6

Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 7

Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

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Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Touch

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

1.02 Understand effective communication 9

Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Vocabulary

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Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Facial expressions

Vocabulary

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Non-Verbal

Verbal

Communication

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Types of Communication:Verbal and Non-Verbal

Body Language

Touch

Gestures

Written Spoken/Oral

Tone of voice

Facial expressions

Eye Contact

Vocabulary

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Non-Verbal

Verbal

Communication

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The Communication Model

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Sender

TheCommunication Model

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Sender Message

TheCommunication Model

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Sender Message Receiver

TheCommunication Model

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Sender Message Receiver

Feedback

TheCommunication Model

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Communication Process

Engagement

Understanding

Education

Sense of Partnership

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Communication ProcessEngagement

Connection between the healthcare professional and the patient

Develops partnership

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Communication ProcessEngagement: Effective Communication

Strategies Introduce yourself

Allow the patient to talk without interruption

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Communication Process

Understanding Healthcare professional

makes the patient feel accepted

Healthcare professional empathizes with the patient

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Communication ProcessUnderstanding: Effective Communication

Strategies

Allow patient to share thoughts and feelings

Share anecdotes to create a bond

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Communication Process

Education To increase the

patient’s knowledge of their illness

Minimizes anxiety

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Communication ProcessEducation: Effective Communication

Strategies

Use language the patient understands

Make sure all patient’s questions are addressed

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Communication Process

Sense of Partnership Healthcare professional and

patient work together regarding their problem

and treatment plan

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Communication Process

Sense of Partnership Effective Communication

Strategies Avoid critical questioning Use active listening

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Communication Process

Active Listening Need good listening skills

Show interest Pay attention Hear the message Do not interrupt

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Communication Process

Active Listening Reflection

Restatement

Clarification

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Communication ProcessActive Listening Reflection

Careful thought Restatement

Rewording Summarizing

Clarification Explaining

1.02 Understand effective communication 29


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