Post on 02-Dec-2014
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Upcoming Veterinary Webinars: They’re FREE!Sign up at beyondingopets.com
Simple, Powerful Additions to Rev Up Your FacebookMay 21, 2014 – 11:00-11:30am CSTJoin us for a free, 30 minute webinar for Advanced Facebook users where you’ll learn how to rev up your Facebook page to work harder for your business using a free tool.
There is so much more that you can do with your Facebook page. These additions to Facebook can be simple or you can get fancy. The important thing is that you can speed ahead of your competition since most users don’t even realize these options exist.
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BeeFree Cloud-Based Softwarewww.beefree.beyondindigopets.com/webinars.html
Beyond Indigo is excited to announce the launch of BeeFree, a new division of Beyond Indigo that offers cloud-based software for veterinary professionals. This system has been used in Australia for the
past seven years. All information is available in real time Can be used on any Internet-connected
device.
Attend an upcoming free webinar for more information
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Check Out Beyond Indigo Past Webinarswww.youtube.com/user/beyondindigopets
Website Essentials
EASY SEO-BECOME AN AUTHORITY
What is Being Said About
Your PracticeIs Your Veterinary Practice
Pinteresting?
It’s Better With Blogging Why Should Worry
About Online Reviews
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Responding to Reviews
Ann PearsonORM Specialistann@beyondindigo.com 877-244-9322 ext 322
www.BeyondIndigoPets.com
Objectives
Discuss:Why and How to Respond to ReviewsHow to Create a Super CustomerHow Beyond Indigo can help
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Why should you respond to reviews?
Negative ReviewsCosts less to keep an existing client
than to attract a new clientUp-sales are the best source of growthRipple effectResponding: The power of “I’m Sorry”Keep public replies short and do the
real work of mending bridges offline
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Why should you respond to reviews?
Positive ReviewsBuilding relationshipShowing prospective clients your
personality and connection with familiesAlways do these publiclyThank you note
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What is a Super Customer?
Super CustomersHave left a positive review on multiple
sitesOften respond to others who have
posted on social media or review sitesPromote your business on and off-line
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Which review sites should I monitor?
is King
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Which review sites should I monitor?
The Short Answer…All of them.
Why?Customers can post on any siteProspective clients search on all sites
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Which review sites do I need to monitor?
We recommend monitoring:Google+ LocalYahoo LocalYelpAngie’s ListCity SearchFoursquareInsider PagesJudy’s Book
Merchant Circle Super Pages Wellness
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Respond to Positive Reviews
Within 1week of a positive review being posted, log in to your business account and post a public response.
Make it personal Show connection
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Respond to Positive Reviews
Avoid rewards Respect privacy Keep it positive
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How can Beyond Indigo help?
Claiming, updating, tracking, and responding to reviews can be very time consuming.
Beyond Indigo offers several types of supportive programsORM ProgramsReview Monitoring
Contact us for more information!
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Recap
Why you should respond to both positive and negative reviews
Which reviews sites to monitorHow to create a Super CustomerGave guidelines on responding to positive
reviews
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THANK YOU for attending!
Ann PearsonORM Specialistann@beyondindigo.com 877-244-9322 ext 322