Post on 23-Dec-2015
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Leadership I: Leading Through Change
Tuesday, April 17, 2012
+Leading Change
For anything to change, someone has to start doing something differently.
How can you get people to start behaving in a new way?
Think of a change you embraced. What made you welcome it?
Classify those things as pertaining the heart or to the mind.
Sometimes . . . Heart and mind disagree.
+Leading Change
Rational side
Seems to be the leader
Looks to the long-term, plans, thinks beyond the moment
Emotional side
Can overpower the Rider
Looks for the quick payoff over the long-term investment
Rider Elephant
The Happiness Hypothesis, Jonathan Haidt
+Leading Change
Rational side
Spins his wheels
Over analyzes & over thinks
Emotional side
Love, compassion, sympathy, loyalty
Gets things done – energy & drive
Rider Elephant
The Happiness Hypothesis, Jonathan Haidt
+Leading Change
Provides the planning & direction
Provides the energy
Rider Elephant
The Happiness Hypothesis, Jonathan Haidt
Direct the RiderWhat looks like resistance is often lack of clarity
Motivate the ElephantWhat looks like laziness is often exhaustion
Shape the PathWhat looks like a people problem is often a situation problem.
+Direct the Rider
Motivate the Elephant
Shape the Path
Save 100,000 lives in 18 months
Use specific strategies (i.e., elevating heads of patients on respirators)
Face-to-face contact with the mother of a girl who had died due to medical error
One-page enrollment form
Training
Mentors
Peer pressure
Donald BerwickInstitute for Healthcare Improvement (IHI)
Turn around high defect rates in healthcare
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How to Change Things When Change is HardChip Heath & Dan Heath
SWITCH
+JIGSAW
Read the stories and match them to the appropriate strategy.
Note the story on the handout.
Brainstorm an application to a change situation we’re facing as a system.
Create groups represented by Numbers 1, 2, & 3.
Share information & take notes on back of handout.
Count off by 3.
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Leading ChangeSwitch: How to Change Things When Change is HardChip Heath & Dan Heath