Servant leadership: Leading from the bottom.
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Transcript of Servant leadership: Leading from the bottom.
SERVANT LEADERSHIPLeading from the bottom
Leader as servant
Leader
Leader
Introductions
If you had a time machine when and where would you travel to
If your house was burning down what 3 items would you save and why? (people would be safe already)
What is one gift that you will never forget and why?
Describe great leaders
Shout out words that describe great leaders
Hard or Soft
Write an H next to the hard-skills Write an S next to the soft skills
What is Servant Leadership?
Robert Greenleaf (1904-1990) “The servant-leader is servant first… It
begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.”
A little bit of Greek στοργή - storgē
Affection
φιλία - philía Brotherly/Sisterly Love (Philadelphia)
ἔρως - érōs Physical, Passionate, Purely emotional, no
logic
ἀγάπη - agápē Selfless Love
Servant leadership characteristics 1. Listening 2. Empathy 3. Healing 4. Awareness 5. Persuasion 6. Conceptualization7. Foresight 8. Stewardship 9. Growth 10.Building community
Servant Leadership - Listening Level 1 Listening – Waiting to say my
piece Level 2 Listening – Active Listening Level 3 Listening – Global Listening
Empathy
Workers are more than just resources they are people
Deserve respect and appreciation
Persuasion
Not coercion Not authoritarian Authority Not Power
Convincing Confident Does not take advantage of position
of power
Growth
Intrinsic value beyond contributions as workers
Nurtures growth : personal professional spiritual
Encourages the ideas of everyone Involve everyone in decision making
Building community
Identifies the means to build community
Committed to investing in building relationships Employees Departments Divisions B2B
Servant leadership characteristics 1. Listening 2. Empathy 3. Healing 4. Awareness 5. Persuasion 6. Conceptualization7. Foresight 8. Stewardship 9. Growth 10.Building community
Reflect – last 24 hoursIt is my privilege to be of service. I will do whatever I can to make life easier for all people who cross my path – boss, colleagues, family members, friends, and random people who ask for help.
http://www.chipscholz.com/2010/12/28/an-exercise-in-servant-leadership-and-empathy/
Personal InventoryStrength Average Work on
Listening
Empathy
Healing
Awareness
Persuasion
Conceptualization
Foresight
Stewardship
Growth
Building community
What is the meaning?
I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. I did not say he beat his dog. Thanks - Zig Ziglar
Role Play A lead developer and a jr. developer on
your team who have had a good working relationship.
Recently the jr dev has grown a great deal in knowledge and expertise and is ready for greater challenges. The lead dev has failed to respect this growth. Their relationship is now becoming strained and they have been at odds.
Discuss which Characteristics apply
Role Play how you would approach each of these team members.
Your turn
Debrief
Think – Pair - Share
Recommended reading
How to Win Friends and Influence People, in the Digital Age – Dale Carnegie & Assoc. 2012
Servant Leadership – Robert Greenleaf
Lean & Agile Transformation
[email protected] http://www.whitewaterprojects.com Telephone: 888-831-9904