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Leadership I: Leading Through Change

Tuesday, April 17, 2012

+Leading Change

For anything to change, someone has to start doing something differently.

How can you get people to start behaving in a new way?

Think of a change you embraced. What made you welcome it?

Classify those things as pertaining the heart or to the mind.

Sometimes . . . Heart and mind disagree.

+Leading Change

Rational side

Seems to be the leader

Looks to the long-term, plans, thinks beyond the moment

Emotional side

Can overpower the Rider

Looks for the quick payoff over the long-term investment

Rider Elephant

The Happiness Hypothesis, Jonathan Haidt

+Leading Change

Rational side

Spins his wheels

Over analyzes & over thinks

Emotional side

Love, compassion, sympathy, loyalty

Gets things done – energy & drive

Rider Elephant

The Happiness Hypothesis, Jonathan Haidt

+Leading Change

Provides the planning & direction

Provides the energy

Rider Elephant

The Happiness Hypothesis, Jonathan Haidt

Direct the RiderWhat looks like resistance is often lack of clarity

Motivate the ElephantWhat looks like laziness is often exhaustion

Shape the PathWhat looks like a people problem is often a situation problem.

+Direct the Rider

Motivate the Elephant

Shape the Path

Save 100,000 lives in 18 months

Use specific strategies (i.e., elevating heads of patients on respirators)

Face-to-face contact with the mother of a girl who had died due to medical error

One-page enrollment form

Training

Mentors

Peer pressure

Donald BerwickInstitute for Healthcare Improvement (IHI)

Turn around high defect rates in healthcare

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How to Change Things When Change is HardChip Heath & Dan Heath

SWITCH

+JIGSAW

Read the stories and match them to the appropriate strategy.

Note the story on the handout.

Brainstorm an application to a change situation we’re facing as a system.

Create groups represented by Numbers 1, 2, & 3.

Share information & take notes on back of handout.

Count off by 3.

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Leading ChangeSwitch: How to Change Things When Change is HardChip Heath & Dan Heath