Post on 04-Jan-2016
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ITO Services Certifications
North America
Service Operations
08/10/06
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CompuCom Overview
• U.S. Based Company Headquartered in Dallas, Texas
• Financially Strong with over 17 Years of Profitability
• 6,235 Total Associates
• 3,035 Technical Engineers Across North America
• 44,000+ Industry Certifications Company Wide
• 60+ Service Locations Throughout U.S.
• Consistent Service Delivery Methodology
• Includes ITIL and Six Sigma Tools & Processes
• Operational Centers in New Jersey, Texas, Georgia, Colorado, Washington state and Toronto, Ontario
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Industry Certifications – Over 44,000 !
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ITO Services Associate Breakdown
Billable ITO Associates Major Certifications
Industry VendorNumber of
Certifications
HP / Compaq 13,610
Xerox 7,140
Dell 7,116
IBM / Lenovo 6,701
CompTIA 2,761
Microsoft 2,876
Lexmark 1,284
Toshiba 753
Sun 382
Cisco 418
Novell 382
Six Sigma 277
ITIL 72
Billable ITO associates hold 41,040 certifications or approximately 8.5 certifications per associate
On-Site Engineers,
2,428
Contract Consulting &
App Dev, 1,298
Prof Services and Consulting,
96
Help Desk, NOC, & Servcie Ctr,
385
Dispatch, 607