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ITO Services Certifications

North America

Service Operations

08/10/06

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CompuCom Overview

• U.S. Based Company Headquartered in Dallas, Texas

• Financially Strong with over 17 Years of Profitability

• 6,235 Total Associates

• 3,035 Technical Engineers Across North America

• 44,000+ Industry Certifications Company Wide

• 60+ Service Locations Throughout U.S.

• Consistent Service Delivery Methodology

• Includes ITIL and Six Sigma Tools & Processes

• Operational Centers in New Jersey, Texas, Georgia, Colorado, Washington state and Toronto, Ontario

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Industry Certifications – Over 44,000 !

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ITO Services Associate Breakdown

Billable ITO Associates Major Certifications

Industry VendorNumber of

Certifications

HP / Compaq 13,610

Xerox 7,140

Dell 7,116

IBM / Lenovo 6,701

CompTIA 2,761

Microsoft 2,876

Lexmark 1,284

Toshiba 753

Sun 382

Cisco 418

Novell 382

Six Sigma 277

ITIL 72

Billable ITO associates hold 41,040 certifications or approximately 8.5 certifications per associate

On-Site Engineers,

2,428

Contract Consulting &

App Dev, 1,298

Prof Services and Consulting,

96

Help Desk, NOC, & Servcie Ctr,

385

Dispatch, 607