Interpersonal skills
The Art of Customer Service
Ketchum's Respect the Internet 2 ( #RTI2011 )
Net Promoter System - Telenet and 4C Consulting - bdma congress 2014
Japanese Internment Power Point
RPT BI TAHUN 1.doc
RPT Bahasa Inggeris 2.doc
5/18/2015 Communicating to the Consumer: Managing Public Outrage Stephen F. Sundlof, D.V.M., Ph.D. Visiting Professor Virginia-Maryland Regional College.
Measuring the Effectiveness of Customer Service – Service Recovery
RPT BAHASA INGGERIS(WANI) OK.doc
Measuring the Effectiveness of Customer Service – Service Recovery Chapter 9.
