Chinese University of Hong Kong Visit 8/2/2011
Service science intro 20110606 v1
Kwan & Muller-Grochs Cambridge Understanding Complex Service Systems Conference 2011
II Mba Lesson Plan
Mont, O. (2002) Clarifying the Concept of Product-Service System
Tsring-hua University Workshop File 2 of 2 12/07/12
Yuan Ze University - Service Design Basics, 12/6/2012
SIGSVC 2011
Some Thoughts on Value Propositions and Service Patterns
Kwan SJSU IES Russian Group 10/26/2011
Introduction to SSMED for 119A, Nov 2012
Interntional Symposium On Service Systems Science 2012 Kwan
