5 Things I Wish I Knew – A Service Design Journey
IA Summit 2012: Mapping the Experience
Mapping the Journey – Experience Beyond the Screen
Midwest UX '12: Mapping the Experience
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path MX: Managing Experience 2012
UX Week 2011: Only Good Touching
Vacation.com: The financial benefits of joining Vacation.com – the travel industry’s largest agency consortium
TTG Presentation
Enjoy Europe Travel by Train! How to book a Rocky Mountaineer product ?
How to book a Great Southern Rail product in 10 steps ?
Enjoy Europe Travel by Train! UK Rail with Rail Europe How to book in Euronet ? 1.
