MP and Staffers Guide to Mental Health
Why People Fail
B5 mediation skills for quick intervention managing conflict with angry clients_ participants' manual
Angry Customers
Anger Management
Silver Cross EMSS EMD CE September 2013. EMDs need to give psychological support as well as emergency medical care instructions to callers Factors.
Effective Conflict Resolution introducing The Mediation Approach By Tamiko B. Mckeiver Riley, NSC Divisional Director of HR.
Document
Introduction to Pastoral Care
