ISM 270 Service Engineering and Management Lecture 2.
The Nature of Services. Learning Objectives n n Classify a service into one of four categories using the service process matrix. n n Describe a service.
IIDC Overview and Profile Vision, Structure, Strengths and Services IL&FS Infrastructure Development Corporation Ltd (IIDC)
Copyright © 2003 Prentice-Hall, Inc. 15-1 Chapter 15 Designing and Managing Services by PowerPoint by Milton M. Pressley University of New Orleans.
MODERN AUDITING 7th Edition Developed by: Gregory K. Lowry, MBA, CPA Saint Paul’s College John Wiley & Sons, Inc. William C. Boynton California Polytechnic.
1 ETHICS What Every Tax Preparer Needs to Engrave in Their Thoughts.
BA 427 – Assurance and Attestation Services Lecture 13 Professional Ethics and the Code of Conduct.
Professional Ethics Chapter 3 McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
1 How to Prevent and Recognize Financial Statement Fraud Presented by: Robert F. Dow, Esq. Partner Arnall Golden Gregory LLP 171 17 th Street, NW, Suite.