Chapter 9 Building and Sustaining Performance Excellence in Organizations MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 7e, © 2008 Thomson Higher Education.
Chapter 10 Principles of Six Sigma MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 7e, © 2008 Thomson Higher Education Publishing 1.
Chapter 11 Statistical Thinking and Applications MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 7e, © 2008 Thomson Higher Education Publishing 1.
