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Introduction to ITIL Service Management
Introduction To ITIL
S0083-Automating ITIL Process Execution - Applied EMC ...
MOF Whitepaper.doc
Itil V3
ITIL Foundations
Use of the COBIT Security Baseline
We Don't Like our Service Management Tool
Using ITIL and PRINCE2 to establish Governance
Assessment Methodology Transfer Case
IBM Service Management Paper
