SQ Lecture Nine -Building Relationships & Service Recovery (Chapters 12 and 13)
HUL, ITC & Godrej (Supply chain management comparision)
TATA NANO
Customer orientation xp version
Customer relations
ASHA Convention - Social Media Strategies for Horse Professionals
ISS
FS London Overview - Ed Bolton
Microsoft CRM 101: Krista Kuehnbaum, CRM Product Manager.
