The Efficiency - Quality Trade-Off Of Cross-Trained Workers Customer Service Centers - Mc Carthy
December2013
sess12pr3.ppt
A05420112
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2007a Bayesian Forecasting of an Inhomogeneous Poisson Process, With Applications to Call Center Data. (With J. Stroud and J. Weinberg)
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1 Simulating the Internet: challenges & methods Kevin Fall Network Research Group, Lawrence Berkeley National Laboratory Berkeley, CA USA.
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