Testing an Expanded Attitude Model of Goal-directed Behavior in a Loyalty Context
the Relationship Between Customer Loyalty and Purchase Incidence
an Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty
a National Customer Satisfaction Barometer the Swedish Expe
Customer Satisfaction in the Hong Kong Mobile Phone Industry
Carcello and Neal (2003)
16.Post-Merger Influences of Human Resource Practices and Organizational Leadership on Employee Perceptions and Extra-Role Behaviors
