1. This document contains confidential and proprietary
information of GSS America. It is furnished for evaluation purposes
only. Except with the express prior written permission of GSS
America, this document and the information contained herein may not
be published, disclosed, or used for any other purpose. |
www.gssamerica.com Workplace Services
2. GSS Americas Workplace service & Solutions would deliver
high performance through a more reliable, less expensive and more
secure end-user computing environment GSS Workplace services
Overview & Landscape Wintel server migration & management
Desktop Virtualization Desktop Management Messaging &
Collaboration 2
.
3. 24 x 7 Dedicated as well Shared Desk @ Customer Requirements
GSS IT Help Desk Services Application & Infrastructure
Environment Change support E-mail Voice (1800-xxx) Chat Agent End
User Onsite Support Servers/ Desktops/Applications Infrastructure
and Application Support (Vendor/OEM) (l-4) Categorization
Resolution Logging Helpdesk (L-1) Escalation Technical Support
(L-2) Practitioners Support (L-3) CDBM Call log DB Knowledge Shop
Reports/Graphs Discovery/Assets Alerts/Notifications Staging 3
Service Descriptions
Provide First Level Extended Support for Infrastructure and
Applications
Receipt, analysis, classification, recording of incidents
Catch , Log and Dispatch calls
Password resets
Remote Logging-in to the point of failure and applying relevant
SOP for resolution
Pro-active monitoring using enterprise tools
Adhoc Reporting
COST REDUCTION High End User Experience
4. Service Descriptions 24 X 7 support Model GSS Desktop
Management Services
Deskside services
User Account Management
Antivirus & Patch Management
Software Distribution
Asset Tracking
Printer Support
Install Move Add Change Support
Breakfix Support
Handheld Management
Vendor Management
4
5. Service Descriptions
OS Migration services
Application Compatibility testing services
Office compatibility testing services
Office Migration services
SOE build and Customization services
Technology Platforms
Windows XP, Vista & Windows 7
Office 2003, 2007 and 2010
GSS Desktop Migration Services 5 Windows XP Windows Vista Office
2007 Office 2003 Automated Migration with ZERO data loss
6. Service Description
Architect and design services
Wintel server Build, Management and monitoring services
Active Directory Implementation ,Migration and Management
services
Assessment and Capacity planning services
Virtualization and Consolidation services
Technology Platforms
Server 2003, 2008 and 2008 R2
AD 2003, 2008 and 2008 R2
Microsoft Terminal servers
GSS Wintel Remote Server Management & Migration Services 6
Offshore Onsite Hybrid Model Microsoft Best Practices Tool Based
Approach
7. Service Descriptions
Architect and Designing Messaging infrastructure
Microsoft Exchange 2003, 2007 and 2010 remote administration
and support services
Microsoft Exchange Migration and Implementation services
MOSS implementation, remote administration and support
services
Microsoft Unified Communication design & implementation
services
Technology Platforms
Exchange 2003, 2007 and 2010
Sharepoint 2007 and 2010
Microsoft OCS 2007 & 2010
GSS Messaging & Collaboration Services 7
8. Service Description
MSI package creation services
MSI package QA services @ Customer process & policies
Application upgrades and patch creation (MSP)
Automated Package distribution ( Single / Multisite )
GSS Application Packaging & Distribution Services Technology
Platforms
Windows XP
Windows Vista
Windows 7
8
9. Q & A 9
10. This document contains confidential and proprietary
information of GSS America. It is furnished for evaluation purposes
only. Except with the express prior written permission of GSS
America, this document and the information contained herein may not
be published, disclosed, or used for any other purpose. |
www.gssamerica.com Thank You 10