Workplace services offering
10
© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Workplace Services
-
Upload
gss-america -
Category
Technology
-
view
691 -
download
0
description
Workplace services offering
Transcript of Workplace services offering
- 1. This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Workplace Services
- 2. GSS Americas Workplace service & Solutions would deliver
high performance through a more reliable, less expensive and more
secure end-user computing environment GSS Workplace services
Overview & Landscape Wintel server migration & management
Desktop Virtualization Desktop Management Messaging &
Collaboration 2
- .
- 3. 24 x 7 Dedicated as well Shared Desk @ Customer Requirements
GSS IT Help Desk Services Application & Infrastructure
Environment Change support E-mail Voice (1800-xxx) Chat Agent End
User Onsite Support Servers/ Desktops/Applications Infrastructure
and Application Support (Vendor/OEM) (l-4) Categorization
Resolution Logging Helpdesk (L-1) Escalation Technical Support
(L-2) Practitioners Support (L-3) CDBM Call log DB Knowledge Shop
Reports/Graphs Discovery/Assets Alerts/Notifications Staging 3
Service Descriptions
- Provide First Level Extended Support for Infrastructure and Applications
- Receipt, analysis, classification, recording of incidents
- Catch , Log and Dispatch calls
- Password resets
- Remote Logging-in to the point of failure and applying relevant SOP for resolution
- Pro-active monitoring using enterprise tools
- Adhoc Reporting
- 4. Service Descriptions 24 X 7 support Model GSS Desktop
Management Services
- Deskside services
- User Account Management
- Antivirus & Patch Management
- Software Distribution
- Asset Tracking
- Printer Support
- Install Move Add Change Support
- Breakfix Support
- Handheld Management
- Vendor Management
- 5. Service Descriptions
- OS Migration services
- Application Compatibility testing services
- Office compatibility testing services
- Office Migration services
- SOE build and Customization services
- Windows XP, Vista & Windows 7
- Office 2003, 2007 and 2010
- 6. Service Description
- Architect and design services
- Wintel server Build, Management and monitoring services
- Active Directory Implementation ,Migration and Management services
- Assessment and Capacity planning services
- Virtualization and Consolidation services
- Server 2003, 2008 and 2008 R2
- AD 2003, 2008 and 2008 R2
- Microsoft Terminal servers
- 7. Service Descriptions
- Architect and Designing Messaging infrastructure
- Microsoft Exchange 2003, 2007 and 2010 remote administration and support services
- Microsoft Exchange Migration and Implementation services
- MOSS implementation, remote administration and support services
- Microsoft Unified Communication design & implementation services
- Exchange 2003, 2007 and 2010
- Sharepoint 2007 and 2010
- Microsoft OCS 2007 & 2010
- 8. Service Description
- MSI package creation services
- MSI package QA services @ Customer process & policies
- Application upgrades and patch creation (MSP)
- Automated Package distribution ( Single / Multisite )
- Windows XP
- Windows Vista
- Windows 7
- 9. Q & A 9
- 10. This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Thank You 10