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Wipro HackathonDesign | Code | Launch
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VideoMantraThrough the Looking-Glasses of future
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And the morning starts with mails
• Emails drive Enterprises.• Tough to manage! Decrease productivity!! Horrible for threaded
conversation
Wipro Hackathon
Enterprises were
Winners!!
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Yay! Having coffee at starbuck!!
• We are living in “photo-era”
Wipro Hackathon
No Enterprises!!
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The cute cat video!
• Videos – YouTube revolutionized • New Apps like vine are redefining the social interaction.• Driving forces: Low cost devices – High speed bandwidth
Wipro Hackathon
No Enterprises
again???
Is There Anywhere to tap this opportunity
for Enterprises?
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VideoMantra
Wipro Hackathon
Enabling Enterprises to tap the potential of video revolution
Redefining the consumer segment and Open Web
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Business Cases - Smart customer care
• Current Challenges:
• Post-sell support – Big Headache! Big cost!! Yelling customers!!!
• Hell for customers (Daunting customer care calls)
• Tough for technical staff to understand and resolve issues remotely.
• The Eureka moment?
• Mobile App to record/upload video of problem
• Geo-Tagging for user location
• Video archive with semantic search for quick help
• ZigBee protocol support for modern devices for system info/diagnostic
logs.
Wipro Hackathon
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How it works
Wipro Hackathon
Business Cases - Smart customer care
• User records problem steps as video
• Attach machine info / diagnostic logs
through ZigBee technology
• Geo-tagging for user location
Problematic device / machine or
“anything”
• No boring calls/IVRS• User video gets uploaded and
automatic get assigned to Technical staff
Video Library
• Technical Staff gets complete machine info,
problem steps.
• Can check inventory availability in advance
• Get-tagging gives user location, so
resources can be optimized for minimum
support expenditure.
• No more round trip b/c incomplete data
Technical Staff
Library returns already resolved video solutions on semantics of reported problem
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Business Cases - Smart customer care
• Benefits
• Minimize post sell support cost
• Happier customers!! Cheers!!!
• Better inventory management
• A repository of already solved video archive for users
• Edge over competitors
• Show Ads/Offers related to the devices – New avenue for Ads/Sells
• Very convenient for quick live problem reporting
• Can be developed as custom App for a particular Enterprise or a generic
App – flexible revenue models
Wipro Hackathon
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Business Cases – CorpVideoWiki
• Current Challenges:
• Non-intuitive KM portals
• Limited success on video content
• Less interactive/ limited people participation in corp. communities
• Difficult to approach experts, Difficult to provide solution
• The Eureka moment?
• Knet Mobile App to record/upload problems, KTs, on-field issues.
• Video forums – Easier to participate, comment through audio/video media.
• Semantic video Search
• WiproPedia => WiproVPedia
• Intuitive in nature. Easier for experts to participate in discussions.
Wipro Hackathon
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How it works
Wipro Hackathon
Business Cases – CorpVideoWiki
• User records problem steps as video
• Attach error screenshots
• Contact info from Phone
The unfortunate guy in a lonely
cubicle
• Pre recorded videos
• User can comment/participate on
reported problem via audio/videos
Corp KNET Video Library
Library returns already resolved video solutions on semantics of reported problem
User video
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A better Web – Transforming Wipro
• Youtube + Vine + Stackoverflow + Khan Academy = Open
Video sharing platform + Organized content
• An organized YouTube
• Wikipedia reimagined => Videopedia (another Jimmy Wales)
• Video + LinkedIn => New hiring solution for enterprises.
• Video counterpart of medium.com. Curated video content.
• Better Education infrastructure - Taking Premji’s dreams next
level
Wipro Hackathon
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VideoMantra – The scalable Dream
• Experiments with Augmented reality.
• New possibility through emerging protocols (e.g.: ZigBee)
• Semantic search – Meaningful data for all!!
• New market for Ads/Offers
• Redefining Wikis
Wipro Hackathon
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Thanks a lot for
Your time and attention
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About tekPill
Ankit Kashyap (Analyst Programmer) | [email protected]
Ramaroa Soddhireddy
(Senior Software Engg.) | [email protected]
Sumit Gupta(Project Engg) | [email protected]
(In alphabetical order)
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