Wipro hackathon tekpill

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Wipro HackathonDesign | Code | Launch


VideoMantraThrough the Looking-Glasses of future


And the morning starts with mails

• Emails drive Enterprises.• Tough to manage! Decrease productivity!! Horrible for threaded

conversation

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Enterprises were

Winners!!


Yay! Having coffee at starbuck!!

• We are living in “photo-era”

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No Enterprises!!


The cute cat video!

• Videos – YouTube revolutionized • New Apps like vine are redefining the social interaction.• Driving forces: Low cost devices – High speed bandwidth

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No Enterprises

again???

Is There Anywhere to tap this opportunity

for Enterprises?


VideoMantra

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Enabling Enterprises to tap the potential of video revolution

Redefining the consumer segment and Open Web


Business Cases - Smart customer care

• Current Challenges:

• Post-sell support – Big Headache! Big cost!! Yelling customers!!!

• Hell for customers (Daunting customer care calls)

• Tough for technical staff to understand and resolve issues remotely.

• The Eureka moment?

• Mobile App to record/upload video of problem

• Geo-Tagging for user location

• Video archive with semantic search for quick help

• ZigBee protocol support for modern devices for system info/diagnostic

logs.

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How it works

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• User records problem steps as video

• Attach machine info / diagnostic logs

through ZigBee technology

• Geo-tagging for user location

Problematic device / machine or

“anything”

• No boring calls/IVRS• User video gets uploaded and

automatic get assigned to Technical staff

Video Library

• Technical Staff gets complete machine info,

problem steps.

• Can check inventory availability in advance

• Get-tagging gives user location, so

resources can be optimized for minimum

support expenditure.

• No more round trip b/c incomplete data

Technical Staff

Library returns already resolved video solutions on semantics of reported problem



• Benefits

• Minimize post sell support cost

• Happier customers!! Cheers!!!

• Better inventory management

• A repository of already solved video archive for users

• Edge over competitors

• Show Ads/Offers related to the devices – New avenue for Ads/Sells

• Very convenient for quick live problem reporting

• Can be developed as custom App for a particular Enterprise or a generic

App – flexible revenue models

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Business Cases – CorpVideoWiki

• Current Challenges:

• Non-intuitive KM portals

• Limited success on video content

• Less interactive/ limited people participation in corp. communities

• Difficult to approach experts, Difficult to provide solution

• The Eureka moment?

• Knet Mobile App to record/upload problems, KTs, on-field issues.

• Video forums – Easier to participate, comment through audio/video media.

• Semantic video Search

• WiproPedia => WiproVPedia

• Intuitive in nature. Easier for experts to participate in discussions.

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How it works

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Business Cases – CorpVideoWiki

• User records problem steps as video

• Attach error screenshots

• Contact info from Phone

The unfortunate guy in a lonely

cubicle

• Pre recorded videos

• User can comment/participate on

reported problem via audio/videos

Corp KNET Video Library

Library returns already resolved video solutions on semantics of reported problem

User video


A better Web – Transforming Wipro

• Youtube + Vine + Stackoverflow + Khan Academy = Open

Video sharing platform + Organized content

• An organized YouTube

• Wikipedia reimagined => Videopedia (another Jimmy Wales)

• Video + LinkedIn => New hiring solution for enterprises.

• Video counterpart of medium.com. Curated video content.

• Better Education infrastructure - Taking Premji’s dreams next

level

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VideoMantra – The scalable Dream

• Experiments with Augmented reality.

• New possibility through emerging protocols (e.g.: ZigBee)

• Semantic search – Meaningful data for all!!

• New market for Ads/Offers

• Redefining Wikis

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Thanks a lot for

Your time and attention


About tekPill

Ankit Kashyap (Analyst Programmer) | [email protected]

Ramaroa Soddhireddy

(Senior Software Engg.) | [email protected]

Sumit Gupta(Project Engg) | [email protected]

(In alphabetical order)

Wipro hackathon tekpill

Technology

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