User Guide and Tool Function − 02/26/15
Global ServicePac Product
Selector Tool (SPST)
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Lenovo Services can be located through two lookup tools:– SPST supports x86 and IBM OEM Storage systems and products
– https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
– Lenovo QuickPick supports Lenovo Branded and Think Branded systems and products
– Lenovoquickpick.com
–QuickPick also supports compatible options
–QuickPick also supports base warranty lookup for 10-digit Lenovo part numbered systems
Both tools are public websites accessible by customers, sellers, and partners
Both are designed to make selling and locating the right Lenovo Services easy
This material is designed to provide information on SPST2015 LENOVO . ALL RIGHTS RESERVED.
Services Lookup Tools
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SPST is a global web based application designed to enable customers, partners, and Lenovo employees with instant and convenient access to the current Lenovo x86 Server and IBM OEM Storage Services offering portfolio across all geographies.
Benefits: Efficient method to maintain current Lenovo Services compatibility matrix
On demand download of the Lenovo Services Supported Product List (SPL)
Quick, easy, and flexible search functions for available service offerings
At-a-glance view, by geography of the Worldwide Lenovo Services portfolio.
Promotes competency
SPST: https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
Introduction to ServicePac Product Selector Tool
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What is ServicePac Product Selector Tool (SPST)?
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SPST is the authoritative source for available x86 and IBM OEM Storage Lenovo Services Offerings and Part Number Compatibility
SPST is a single source to view available services offerings globally– Information is updated real time
– Exception: Latin America; India, Korea, and select regions of Asia Pacific do not utilize SPST
At-a-Glance view of essential details of the Service Offering options:
Instant On Demand Downloads of entire unique country SPL or a precise search results.
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The Importance of SPST
Defining Product Brand and Family
Machine Type and specific Model if applicable
Service Description: duration, service levels and options
Offering Type: warranty uplift, post warranty, or software services
Associated MTM and SEO Part Number
List Price / Retail Price
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SPST is a Global tool used by the various Regions Worldwide.
– Services are country specific and purchased only in the country where the machine is installed
– You must select the applicable Country to view the associated offerings and compatibility matrix
– Place cursor in the select country field, type the first letter in country name to narrow view options
SPST distinguishes between Lenovo Services and IBM ServicePac offerings
– Lenovo and IBM share SPST, you must choose Lenovo Services for Lenovo product coverage
– In the ‘Company’ identifier field you must select Lenovo to view all Lenovo specific offerings
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Key Features of SPST
Example: you need the Untied States offering , type “U” in the select country field , a window of countries starting with letter U will appear to narrow the selection list for you to quickly pick the desired country.
Click the arrow down button for the Company identifier field to select “Lenovo”
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SPST: https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
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SPST Web Link (Bookmark It)
Lenovo – must always be selected
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Search by Part Number or Machine Type You must have either a part number or
machine type to perform search option
Search Results: Complete view of Offering Details:
Country
Company (use company = Lenovo)
Brand
Family
Machine Type / Model
Service Description
Services Type
Part Number
List Price (local currency unless otherwise noted)
Select the country where services will be performed
Quick and easy way to determine if a machine has an available part number option
‘No results found’ will appear if:– There is no Lenovo Services offering available
– Invalid information was entered
– Error with selected options
Lenovo Services Offering Search Options
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• Follow the prompts below to conduct part number search
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Part Number Search Option
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Your search results will be listed at the bottom of the page Results will provide real time details:
• Total number of line items
• All compatible products
• Offering Details
• Price is the local currency of the country selected
Part Number Search Results
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Total number of available offerings will be reflected at the bottom right, if there is a large volume of results it is recommended you export the data to effectively view all details.
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Reasons for ‘no results found’ message:• Data entered is invalid, check your
entry for accuracy and make appropriate corrections
• Offering is no longer available for purchase
• Use the Machine Type search option to retrieve available offerings
No Results and Export Results
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Export Search results:• Large quantity of results requires you
to page up and down to view options
• To adequately review the results scroll right above your search results, click the ‘Export to Excel’ button.
• Pop-up will appear asking if you want to open or save the ‘Generic Product Select.xls from www.304.ibm.com’
• Select open, rename and save
• You can export any search results
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Machine Type Search Option
You must use a valid four digit Machine Type Quick and easy way to validate if a machine has an available part number offering Whenever you receive ‘No results found’ always check your selection options to
ensure you have selected the appropriate options and entered accurate data. – If your data is correct and you still receive ‘no results found then there are no available part
number offering for product entered
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Offering information will always be uniformed and displayed as follows:
A. ServicePac Type: Warranty and Maintenance Option, Post Warranty, Maintenance Agreement, or Remote Technical Support
B. Service Description: Length of Term and Service Level
In the data line where only the machine type is listed indicates all models for that machine type are compatible to the part number in that row
In the data line where the machine type and model is listed indicates the part number in that row is specific to the model(s) shown
Machine Type Search Results
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SPST: ServicePac Product Selector Tool MT: Machine Type - 4 digit denotes system family
MTM: Machine Type Model – (1) 7-digit part number for ordering and configuring services; (2) combination of 4 digit machine type & 3 digit model number denotes system family and model series
SEO: Single Entity Offering – 7 digit part number for services configured with hardware
WSU: Warranty Service Upgrade to standard warranty service levels WAMO: Warranty And Maintenance Option
– Combination of WSU (warranty service level upgrade) and MA (warranty extension)
MA: Maintenance Agreement for Post Warranty Services (warranty extension) RTS: Remote Technical Support (Call Center delivered SW/HW support) SPL: Supported Product List
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Glossary of Terms
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SPST Download Function
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• Click ‘Downloads’ in the left menu to go to Download Section of the tool
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On Demand Download of Pricing and Compatilbility Matrix
1. Select country from drop down list
2. Select Export Type
3. Click download button This function can take
additional time for large countries
3. 4. The function triggers a file download window to pop up.
5. Click on save, notice the output is compressed in a zipped folder (option to open zip and then save)
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Example of the Exported FileDecompress the file obtained. The average size once decompressed is about 1 MB.
Open the file with MS Excel and apply an auto filter to the whole file
From menu bar go to:
Data Filter AutoFilter
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Working with Your Exported File
The filter creates drop-down indexes of each column. Use them to narrow down your search. Any filters you apply to your file will show a blue arrow-down button on the column.
If you are looking for a specific part number or machine type simply use the crtl+f search function of Excel to find the item you need.
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BACKUP
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Quick Pick Home page
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Capability Maintained
System Category drill down
Country / Language availability
Search by MTM, System, Part
Browse Services by MT
What’s changing?
New banners and colors
Base Warranty Lookup
Multi-MTM Base Warranty Lookup
New Fast path
LOIS Catalog Feed
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Base Warranty Lookup Functionality
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Enter MTM and a window appearsClick on <Configure this system> and you will go direct to the compatible services and accessories
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QuickPick supports Lenovo Think and Lenovo Branded products
QuickPick is a display tool for Lenovo’s master catalog - LOIS
QuickPick will only be as good as the data in LOIS
LOIS controls:
– Product Definition
– Product Categorization
– Product Compatibility
– Product Availability
After the LOIS file is received into the QuickPick Server
– Sales and Marketing identifies “Recommended” Services or “Recommended” Accessories
– Sales and Marketing identifies “Top Seller” Services or “Top Seller Accessories”
– Region Operations loads “List Prices” by country for each part number
Remember …
2013 LENOVO. ALL RIGHTS RESERVED.
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