USER EXPERIENCE RESEARCH Putting Users at the Heart of Your Library
Eva Jirjahlke, UX Researcher, LSE Library
SESSION OUTLINE
1. What is UX research?
2. Case Study: The LSE Welcome Week Experience
3. How to get started
Source: envis precisely GmbH (2009, Redesign 2013), based on “The Disciplines of User Experience” by Dan Saffer (2008).
(SOME) UX RESEARCH METHODS
➤ User observation ➤ Touchstone tours/shadowing ➤ Diary studies ➤ Guerrilla testing/usability testing ➤ Interviews ➤ Focus groups ➤ Feedback graffiti walls ➤ Surveys
SESSION OUTLINE
1. What is UX research?
2. Case Study: The LSE Welcome Week Experience
3. How to get started
CASE STUDY: THE LSE WELCOME WEEK EXPERIENCE
Question: How does the Library fit into the overall Welcome Week experience? What is important to students during their first week at LSE?
Method: Diary Study Ten new students write daily updates about the events they visit and how they feel about them.
„I was worried about what options to take because I didn’t want to take the wrong ones and they be really hard and throw my chances of a 1st out of the window.
-Undergrad
„I am putting myself in debt to attend this school and I want to make sure I am getting the best education I can.
- Postgrad
What if I don't find any friends?
I want to get the most out of this week! But there's so much going on.
I need to get a first! But everyone here is smarter than me...
Hm...how do I select my courses?
SESSION OUTLINE
1. What is UX research?
2. Case Study: The LSE Welcome Week Experience
3. How to get started
(SOME ) UX RESEARCH METHODS
➤ User observation ➤ Touchstone tours/shadowing ➤ Diary studies ➤ Guerrilla testing ➤ Interviews ➤ Focus groups ➤ Feedback graffiti walls ➤ Surveys
BOOK TIPS
➤ Courtney Greene McDonald: Putting the User First: 30 Strategies for Transforming Library Services, Association of College and Research Libraries.
➤ Aaron Schmidt and Amanda Etches, Useful, Usable, Desirable: Applying User Experience Design to Your Library, ala editions, Chicago: 2014.
➤ Aaron Schmidt and Amanda Etches, User Experience (UX) Design for Libraries, Web site design, ALA TechSource, Chicago 2012.
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