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1
UPC DTH S.à r.l and Focus Sat Romania S.R.L. Broadband TV Bucharest Business Briefing - in cooperation with Telenor Satellite Broadcasting
Cătălin Ițu
Bucharest, 13 February
THE Pan-European DTH Operator
UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing
106k 62k
317k 262k
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UPC DTH S.à r.l.| 13 February 2014 | Catalin Itu | Broadband TV News Business Briefing
What Do We Provide to Our Subscribers
We give access to
over 160 SD TV
channels
We give access to
18 HD TV channels
Our Focus and Drive
We love what we do
We love our customers
We build strong relations with our partners
We appreciate our team members
We constantly improve
UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing
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2010 (Q3) – 2013 (Q3) Subscriber growth UPC DTH
5
778.5 k
UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing
51% Customer Base Increase since Q3 2010
493.4
586.3
675.7
747.1
400
450
500
550
600
650
700
750
800
2010 Q3 2011 Q3 2012 Q3 2013 Q3
Thou
sand
s
RGUs Growth YoY UPC DTH
+15% CAGR
Perfectly Balanced Product Offering
Focus Satà Be In Charge Of Your Own Wallet!
Basic “Family”
64 ch. 27 RON
“ Cinema Total” (inc. Sport + MaxPack) 87 channels
52 RON
MaxPack – “Cinema” 4 ch.
16 RON
EBT “ Mosaic” 81 ch.
37 RON
“Movies Complete” (“Total“ + Filmbox)
89 ch. 61 RON
HD 9 ch.
10 RON
Sport 2 ch.
11 RON
Panonia 21 ch. 7 RON
Filmbox 2 ch.
11 RON
75 RON up-front (2 yr)
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2010 (Q3) – 2013 (Q3) Subscriber growth Focus Sat
7
778.5 k
UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing
65% Customer Base Increase since Q3 2010
193.0
255.5
296.1
317.5
150
200
250
300
350
2010 Q3 2011 Q3 2012 Q3 2013 Q3
Thou
sand
s
RGUs Growth YoY Focus Sat
+18% CAGR
Focus Sat’s Sales and Distribution Channels
Dea
lers
• 150 dealers with over 300 sales teams
Nat
iona
l Ret
aile
rs
• Around 400 nationwide
• Electronic PIN sales platform
PIN
Ter
min
als
• Over 40.000 POS nationwide
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Focus Sat’s Sales Channels VA
S S
MS
• 4-Pay Romania (Payment integrator)
• Service available via Orange and Vodafone platforms
Onl
ine
Sal
es
• www.carteleprepaid.ro
• www.Focussat.ro
PIN
Ter
min
al p
artn
ers
• Poșta Română (RO National Post)
Online Shop & E-Care New website Focus Sat
10
778.5 k
UPC DTH S.à r.l.| 13 February 2014| Catalin Itu| Broadband TV News Bucharest Business Briefing
- web shop - payments from all over the world - order tracking - ticketing system
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International Recognitions
11
Bronze Stevie Award for Customer Service of the Year 2012
Gold Stevie Award for the Best Customer Service CEE 2013
Second Rank for Contact Center World Best EMEA Large Outsourced Customer Service 2012
Milestones
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