Building better services, better Building better services, better outcomes, stronger outcomes, stronger
communities communities
Toni Reeves
Overview ResourcesOverview Resources
1. What resources exists?
2. Where can you find them ?
3. How could you may use them?
Learning and Development Strategy – DHS
• Stage 1 Information and Awareness
• Stage 2 Knowledge and Skills
(CS&HITB Project)
• Stage 3 Reinforcement
Stage 2: CS&H ITB Approach
• Workshops• Regional Central Organisational
• Resources • Resources understand Quality Framework
• Professional Development • Conferences and Forums
The Quality framework enables many aspects of the Act to be put into practice.
It prompts us to consider what the principles of the Act mean to each person that we work with.
Resources Resources
• Quality Management Principles
• Quality Management Practices
• Quality Management Tools
Understanding the Quality Framework (Resources)
1. Resource Guide – Two sections
2. Digital stories
3. A toolbox of learning and development resources
Handbook SectionBackground Information
• Intent Principles Elements
Evidence indicators
• Industry Standards & Outcome Standards
Applying the Standards
Self assessment against the standards
Toolkit 1.Organisational Self Assessment Tool
● Industry standards
(Areas of good practice important to organisations)
2.Consumer Self Assessment Guide● Guide for implementing consumer self assessment
2.Quality Plan
● Template
Applying the Standards
1. Undertake Organisational Self Assessment against the essential evidence indicators
2. Gather consumer feedback and engagement with people you support, family members, carers
3. Develop Quality Plan
Quality Systems, Processes and Quality Systems, Processes and Practices Practices
To effectively plan, measure and monitor the quality of support, disability support services will participate in a range of quality management activities that:
1. Maps and describe organisational systems and processes
2. Collects and analyse data from people who receive support
3. Uses the feedback from data analysis to identify strategies to improve services
4. Plans for sustainable and continuous quality improvement
5. Monitors compliance with legislative, funding and regulatory requirements
Quality Planning Cycle Plan How you intend to undertake the
organisation self assessment and how you will gather the information feedback consumers, carers and families, staff and other stakeholders
Do Collect the information you require based on your organisation processes
Check The information what is it telling you
Act Plan what you are going to do based on the Information collected
Digital Stories
• Industry Standards• Areas of good practice important to
organisation
• Outcome Standards• Areas of life important to people
Toolbox• Self loading disk
• Table of contents
• Digital Stories • Areas of practice
– Industry standards & Outcomes
• Information Sheets • Discussion points