Title Sponsor:
The Accidental Trainer: How to Design Training that People Actually Use
Beth Kanter and Laura Norvig
Beth Kanter
Laura Norvig
Digital Media Strategist, ETR
@LNorvig
Formerly: Online Community Manager
Na<onal Service Knowledge Network
Topics OUTCOME
Interactive Reflective
FRAME
Take 1 small step to improve the design of your
nonprofit training
• Why Training
Fails • Design for
Interaction • Webinars
Tips
What We’re Going To Cover
h7p://bethkanter.wikispaces.com/nptrain-‐cvs
#nptrain
What’s your experience with training? (for humans, not dogs)
Audience Poll
Who is in the room? What type of training? Who do you train? What is your level of experience?
What is your burning quesPon about designing or delivering training?
What happens when nonprofit training fails?
Photo by peterjlambert
Just 10 more minutes to go
Maybe I can make lasagna for dinner
This is so boring ….
Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah Blah blah blah
hPp://www.flickr.com/photos/aschuhmannphotos/
ZZZZZZ
ZZZZZZ
hPp://www.flickr.com/photos/kromanfromcrs
Don’t Apply What They Learned hPp://www.dogshaming.com
Share Pair Think about a training that you went to where you were engaged and that you immediately applied what you learned aTer you took the training. What was it about the training or your mindset about the training that made this possible?
hPp://www.flickr.com/photos/benrussell/1477899923
Designing Engaging Training • Balance of content and interac<on
• Content resonates with the audience needs
• Design for Interac<on • Avoid lectures for more than 10 minutes
• Give <me to prac<ce • Commit to ac<on • Break every 90 minutes • Avoid facility or technical problems
Successful Training ….. hPp://www.flickr.com/photos/dog_training_daniel/
BEFORE
DURING
AFTER
Think Like An InstrucPonal Designer
Analysis – Design -‐ Development
ImplementaPon
EvaluaPon
Tip: Use Bloom To Brainstorm ObjecPves
Think and Write Think about a training you have recently done or are planning to deliver. What are/were the objec<ves?
Tip: Target Right Level of Authority
Think and Write
Think about same training. Did/does the audience have the authority to apply the informa<on?
Know Your Audience: ParPcipant Analysis
Think and Write
What ques<ons did you ask or need to ask to assess your audience’s experience, knowledge, or a`tudes related to your objec<ves?
Share Your Answers – 3 people
Movement is good for your BRAIN
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Quick Stretch
Learning Styles
Learning Styles
What is your learning style? How you learn best?
Learning Styles
What learning styles do you typically use in your training?
Share Pairs
InteracPve Lecture
Small Group Exercises
Small Group Exercises
Small Group: Card Games
Poster Sessions
Gallery Walks
Think and Write Think about that training session you just delivered or have to deliver. What type of exercise can you incorporate that appeals to different learning styles AND meets your objec<ves?
Bookends: Great Openers & Closers
Openers: Unleash ExisPng Knowledge
Icebreakers: Gecng To Know Others
Good Closers: Walking and Talk
Good Closers: Closing Circle
Good Closers: One Small Step
Design for InteracPon/Learning Styles Time Content InteracPon LogisPcs DocumentaPon
9-‐9:30 Opening
• Welcome • Logis<cs • Agenda • Audience Poll
Icebreaker Burning Ques<ons
Room set up in a circle or semi-‐circle
Photograph room set up on arrival, set up empty, and just before
9:30-‐10:30 Learning Goal #1
• Networked Nonprofit Overview
• Case Studies • CWRF Wiki Page w/links
Share Pair Four Corners of the Room (small group discussion and full group debrief)
Semi-‐circle around projector signs on wall, tape, and paper
Photograph set up, share pair, small group discussion, and full group debrief
10:30-‐10:45 ………………..…BREAK ………………………
http:/
/www
.flick
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Evaluation Survey
Agree Strongly…Agree…Neutral…Disagree…Disagree Strongly
One a scale of 1 to 5, with 5 being high and 1 being low
• Has the instructor has been an effective teacher? • Has the workshop been effective in advancing the
participant’s learning?
http:/
/www
.star
warss
poofs
.com/
Webinar Tips
• Get parPcipants to tap into their exisPng knowledge right away
• Body breaks • Use of humor, visuals, and pacing • Content delivery in 10 minute chunks • InteracPve exercises: type into the chat, acPve listening, and polls
• And just one more ……
Commit to AcPon
What is one idea or <p that you can implement for the next training you design and deliver? Write it down on an index card Raffle
Thank You!
Laura Norvig Laura.Norvig@gmail @LNorvig
Beth Kanter @Kanter
h7p://bethkanter.wikispaces.com/nptrain-‐cvs
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