Team ProductivityMohammad Kermani, Winter 2016
CEO at Blue-White Tech Center Isfahan University of Technology, Entrepreneurship Center
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The Story
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Reality
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AS IS
TO BE
Planning
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AS IS
TO BE
AS IS
TO BE
Plan
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Adaptive
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AS IS
TO BE
AS IS
TO BEā¦
TO BE
TO BE
Entrepreneurial
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AS IS
TO BE
AS IS
TO BETO BE
TO BE
TO BE
What we are going to discuss
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AS IS
TO BE
AS IS
TO BETO BE
TO BE
TO BE
Goal Setting Goal
Setting
Goal Setting
Goal Setting
Process
Process
Process
Process
The cost and outcome
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AS IS
TO BE
AS IS
TO BETO BE
TO BE
TO BE
c=100, o=5
c=300, o=10 c=100, o=7
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Letās do it efficient!
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AS IS
TO BE
AS IS
TO BETO BE
c=100, o=5
TO BE
c=90, o=50
Effectiveness matters!
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AS IS
TO BE
AS IS
TO BETO BE
c=100, o=5
TO BE
c=90, o=50
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Productivityā¢ Efficiency: Doing things right.ā¢ Effectiveness: Doing right things.ā¢ Productivity: Doing the right things in the right way.
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What are these?ā¢ Monitoringā¢ Evaluationā¢ Assessment
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AssessmentIs the process of objectively understanding the state or condition of a thing.
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MonitoringMonitoring: routine or continuous measurement of progress while the project is ongoing1. Checking and measuring progress2. Analyzing the situation3. Reacting to new events, opportunities, and issues
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Monitoring1. Define Objectives2. Develop Indicators3. Collect Data4. Analyze Performance (Efficiency)
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Monitoring Toolsā¢ Program Implementation Planā¢ GANTT Chart (Activity vs. Time)ā¢ Other pre-designed tools
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EvaluationMeasurement of progress, results, and impact when project is completed
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Comparison
Monitoringā¢ Continuousā¢ Tracking Progressā¢ Improve efficiencyā¢ By Project manager, program
manager, supervisor, team lead
Evaluationā¢ Episodicā¢ Critiqueā¢ Improve effectivenessā¢ By Program managers, external
parties, policy-makers, beneficiaries
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ProcessRESOURCES OUTPUT
TARGET
EFIECIENCY
EFFECTIVENESS
Monitoring
Evaluation
BreakMake Teams set ASIS, TOBE
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Key Performance Indicatorsā¢ Timeā¢ Costā¢ Qualityā¢ Quantityā¢ Ratio
ā¢ Financialā¢ Customerā¢ Processā¢ People
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KPIā¢ Cycle time from request to deliveryā¢ Average cycle time from request to deliveryā¢ Call lengthā¢ Volume of tasks per staffā¢ Number of staff involvedā¢ Number of remindersā¢ Number of alertsā¢ Customer ratings of serviceā¢ Number of customer complaintsā¢ Number of process errorsā¢ Number of human errorsā¢ Time allocated for administration, management,
training
ā¢ Percentage of processes where completion falls within +/- 5% of the estimated completion
ā¢ Average process overdue timeā¢ Percentage of overdue processesā¢ Average process ageā¢ Percentage of processes where the actual
number assigned resources is less than planned number of assigned resources
ā¢ Sum of costs of ākilledā / stopped active processes
ā¢ Average time to complete taskā¢ Sum of deviation of time (e.g. in days) against
planned schedule of all active projects
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Is that All KPIs?
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OKR
John Doerr originally presented OKR to Googleās leadership team in 1999.
It has been used by the company ever since.
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Sample OKRObjective: Become the #1 rated iOS Photo Editing AppKey Result 1: Conduct survey to identify 10 most-requested featuresKey Result 2: Launch 5 of the most requested features by Dec 30Key Result 3: Conduct 10 user tests to identify UX issuesKey Result 4: Show 50% improvement in UX satisfaction via customer survey
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OKR = Objectives, Key ResultsMission /
Vision
Annual Objective 1
Objective 1
Key Result 1
TODO 1
TODO 2
TODO 3
Key Result 2
Key Result 3
Objective 2 Objective 3
Annual Objective 2
Annual Objective 3
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OKRs areā¢ Measurableā¢ Gradedā¢ Sharedā¢ Ambitious
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Goal Setting
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SMART Goal Settingā¢ Specificā¢ Measurableā¢ Achievable/Attainable/Agreeableā¢ Realistic/Relevantā¢ Time Famed
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EXACT Goal Settingā¢ Exciting (Positive)ā¢ Assessable (Measurable)ā¢ Challenging (Stretching)ā¢ Time-Framed
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Goal Setting
SMARTā¢ Specificā¢ Measurableā¢ Achievableā¢ Realisticā¢ Time Famed
EXACTā¢ Explicitā¢ Exciting (Positive)ā¢ Assessable (Measurable)ā¢ Challenging (Stretching)ā¢ Time-Framed
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Goal Setting
SMARTā¢ Organizationā¢ Maybe Negativeā¢ Organization Objectives
EXACTā¢ Personā¢ Always Positiveā¢ Personal OKRs
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CEO, Blue-White Tech Centertelegram.me/mohkermaniInstagram.com/MohkermaniTwitter: @mohkermani
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