The enterprise needs more than traditional support

83% of CIOs said traditional Application Support and Maintenance processes are inefficient as they deal with and resolve application incidents on a case-by-case basis.1

38%of Global 2000 companies’ IT budget is spent on application support and maintenance—about $11.3m for each company.1

91%of business process and application pros say high cost of ownership is a significant or very significant business problem with Enterprise Software.1

SimplifyA single point of

contact who acts as your champion

within Symantec.

MaximizeProactive help from highly experienced

technicians who help you maximize the value of

your technology investment.

ProtectRapid issue resolution

and access to technical education

for your staff to minimize downtime.

You need Symantec’s best – BCS Premier

Breaches, attacks and mistakes threaten your business

Symantec Business Critical Services Premier

The next generation of support services

The average total organizational cost of data breach measured in US$3

Advance to Symantec Business Critical Servicesgo.symantec.com/bcs

61% of IT decision-makers suffered at least one of the following in the past 12 months:2

Resulting in loss of2

45% 39% 32%

employee productivity

unplanneddowntime

security breach

data loss

revenue

customer confidence/loyalty

37% 23% 29%

United States 5,403,644 France 3,763,299

Italy 2,275,404 Japan 2,282,095

India 1,115,804

Brazil 1,321,903

Germany 4,823,583

Australia 4,104,932

UK 3,143,048

Support must evolve

The challenge is clear

95% of large enterprises* say over $100,000.

How much does one hour of downtime per year cost?4

Over 50% say the hourly cost exceeds $300,000.

*>1000 employees

Maximize the value of your technology and help minimize issues

A named services expert designated for your business

Rapid response issue resolution by the most experienced technicians

Proactive planning and risk management

Included access to Symantec technical education

74% of respondents consider advanced expert services as critical to supporting their business.5

SecureGREATER VALUE

1 Karl Flinders, "Application support and maintenance costs increase 29%,” Computer Weekly (March 20, 2014), http://www.computerweekly.com/news/2240216589/Application-Support-and-Maintenance-ticket-costs-increase-292 Vanson Bourne, "EMC IT Trust Curve Survey: 2013 Global Study," http://www.emc.com/collateral/other/emc-trust-curve-es.pdf 3 Ponemon Institute LLC, "2013 Cost of Data Breach Study: Global Analysis," May 2013, https://www4.symantec.com/mktginfo/whitepaper/053013_GL_NA_WP_Ponemon-2013-Cost-of-a-Data-Breach-Report_daiNA_cta72382.pdf 4 ITIC, "2013-2014 Technology Trends and Deployment Survey, May/June 2013," http://itic-corp.com/blog/2013/07/one-hour-of-downtime-costs-100k-for-95-of-enterprises/5 CIO Custom Solutions Group, “The New Reality of Service & Support - Value takes center stage,” http://www.cio.com/documents/whitepapers/oraclecio2cio_thenewreality.pdf

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