Symantec BCS Infographic
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The enterprise needs more than traditional support 83% of CIOs said traditional Application Support and Maintenance processes are inefficient as they deal with and resolve application incidents on a case-by-case basis. 1 38% of Global 2000 companies’ IT budget is spent on application support and maintenance—about $11.3m for each company. 1 91% of business process and application pros say high cost of ownership is a significant or very significant business problem with Enterprise Software. 1 Simplify A single point of contact who acts as your champion within Symantec. Maximize Proactive help from highly experienced technicians who help you maximize the value of your technology investment. Protect Rapid issue resolution and access to technical education for your staff to minimize downtime. You need Symantec’s best – BCS Premier Breaches, attacks and mistakes threaten your business Symantec Business Critical Services Premier The next generation of support services The average total organizational cost of data breach measured in US$ 3 Advance to Symantec Business Critical Services go.symantec.com/bcs 61% of IT decision-makers suffered at least one of the following in the past 12 months: 2 Resulting in loss of 2 45% 39% 32% employee productivity unplanned downtime security breach data loss revenue customer confidence/ loyalty 37% 23% 29% United States 5,403,644 France 3,763,299 Italy 2,275,404 Japan 2,282,095 India 1,115,804 Brazil 1,321,903 Germany 4,823,583 Australia 4,104,932 UK 3,143,048 Support must evolve The challenge is clear 95% of large enterprises* say over $100,000. How much does one hour of downtime per year cost? 4 Over 50% say the hourly cost exceeds $300,000. *>1000 employees Maximize the value of your technology and help minimize issues A named services expert designated for your business Rapid response issue resolution by the most experienced technicians Proactive planning and risk management Included access to Symantec technical education 74% of respondents consider advanced expert services as critical to supporting their business. 5 Secure GREATER VALUE 1 Karl Flinders, "Application support and maintenance costs increase 29%,” Computer Weekly (March 20, 2014), http://www.computerweekly.com/news/2240216589/Application-Support-and-Maintenance-ticket-costs-increase-29 2 Vanson Bourne, "EMC IT Trust Curve Survey: 2013 Global Study," http://www.emc.com/collateral/other/emc-trust-curve-es.pdf 3 Ponemon Institute LLC, "2013 Cost of Data Breach Study: Global Analysis," May 2013, https://www4.symantec.com/mktginfo/whitepaper/053013_GL_NA_WP_Ponemon-2013-Cost-of-a-Data-Breach-Report_daiNA_cta72382.pdf 4 ITIC, "2013-2014 Technology Trends and Deployment Survey, May/June 2013," http://itic-corp.com/blog/2013/07/one-hour-of-downtime-costs-100k-for-95-of-enterprises/ 5 CIO Custom Solutions Group, “The New Reality of Service & Support - Value takes center stage,” http://www.cio.com/documents/whitepapers/oraclecio2cio_thenewreality.pdf ©2014 Symantec Corporation. All rights reserved.
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Transcript of Symantec BCS Infographic
The enterprise needs more than traditional support
83% of CIOs said traditional Application Support and Maintenance processes are inefficient as they deal with and resolve application incidents on a case-by-case basis.1
38%of Global 2000 companies’ IT budget is spent on application support and maintenance—about $11.3m for each company.1
91%of business process and application pros say high cost of ownership is a significant or very significant business problem with Enterprise Software.1
SimplifyA single point of
contact who acts as your champion
within Symantec.
MaximizeProactive help from highly experienced
technicians who help you maximize the value of
your technology investment.
ProtectRapid issue resolution
and access to technical education
for your staff to minimize downtime.
You need Symantec’s best – BCS Premier
Breaches, attacks and mistakes threaten your business
Symantec Business Critical Services Premier
The next generation of support services
The average total organizational cost of data breach measured in US$3
Advance to Symantec Business Critical Servicesgo.symantec.com/bcs
61% of IT decision-makers suffered at least one of the following in the past 12 months:2
Resulting in loss of2
45% 39% 32%
employee productivity
unplanneddowntime
security breach
data loss
revenue
customer confidence/loyalty
37% 23% 29%
United States 5,403,644 France 3,763,299
Italy 2,275,404 Japan 2,282,095
India 1,115,804
Brazil 1,321,903
Germany 4,823,583
Australia 4,104,932
UK 3,143,048
Support must evolve
The challenge is clear
95% of large enterprises* say over $100,000.
How much does one hour of downtime per year cost?4
Over 50% say the hourly cost exceeds $300,000.
*>1000 employees
Maximize the value of your technology and help minimize issues
A named services expert designated for your business
Rapid response issue resolution by the most experienced technicians
Proactive planning and risk management
Included access to Symantec technical education
74% of respondents consider advanced expert services as critical to supporting their business.5
SecureGREATER VALUE
1 Karl Flinders, "Application support and maintenance costs increase 29%,” Computer Weekly (March 20, 2014), http://www.computerweekly.com/news/2240216589/Application-Support-and-Maintenance-ticket-costs-increase-292 Vanson Bourne, "EMC IT Trust Curve Survey: 2013 Global Study," http://www.emc.com/collateral/other/emc-trust-curve-es.pdf 3 Ponemon Institute LLC, "2013 Cost of Data Breach Study: Global Analysis," May 2013, https://www4.symantec.com/mktginfo/whitepaper/053013_GL_NA_WP_Ponemon-2013-Cost-of-a-Data-Breach-Report_daiNA_cta72382.pdf 4 ITIC, "2013-2014 Technology Trends and Deployment Survey, May/June 2013," http://itic-corp.com/blog/2013/07/one-hour-of-downtime-costs-100k-for-95-of-enterprises/5 CIO Custom Solutions Group, “The New Reality of Service & Support - Value takes center stage,” http://www.cio.com/documents/whitepapers/oraclecio2cio_thenewreality.pdf
©2014 Symantec Corporation. All rights reserved.
