Service Technicians Society (STS)
Annual Leadership SeminarJanuary 24-25, 2002
STS Customers
Independent and Dealer Techs (all mobility segments)
Aftermarket: Shop Owners, Tools Sales, Instructors, Parts Store Owners, Parts Sales Reps, Writers/Media
Fleet: Fleet Managers, Parts Managers, Owners, Shop Foremen
OEMs: Service Managers, Parts Managers, Service Advisors, Instructors, Dealers/Owners, Service Engineers
STS 2002 Focus Revenue Growth Knowledge Product Development and Sales Education/Training Development and Sales Image Enhancement Increase influence in the service community Link Engineering & Service Professionals
STS Team Composition(members & staff)
Robert Pattengale, President, EASE Diagnostics Solutions
William Nash, Past-President, ZF Meritor LLC
J. Roger Hobbie John B. Heyler, Ex-Officio Member Daniel B. Dryke, General Motors James P. Garrido, Saturn of Salem Mark Hall, Vetronix Corporation Brad Peterson, Petersen
Automotive Phil Trigiani, UView Ultraviolet
Systems Gregory J. Murphy, President-Elect
Jerry A. Truglia, A.T.T.S. Donald Berry, Forensic Automotive Raymond Massenberg, NEXIQ
Technologies Inc. Steve Longo, Car IQ Automotive
Diagnosis and Repair Donald Schnell, Tools for Education
Inc. Dennis Roennebeck, Master Tech
Automotive Service Mark D. Melletat, Meritor Wabco Phil Sanik, Freightliner Corp. Wayne H. Juchno, Managing Director
In five short years, STS has:
Compiled information rich data basesLaunched a four-color magazineEstablished an award winning web siteBecome the largest technician membership
organization (members that pay to support it).Established a bookstoreRedistributed thousands of pages of OE
information
Become a sought-out industry player by leading manufacturers and organizations.
Has established itself as a valued link to the engineering community.
Enhanced the image of technicians to millions of consumers by proactively illustrating the high tech world of vehicle service.
Established technology conferences that attract global attention.
Produced its own training video.
STS also has:
Published books.Established a far-reaching chapter system.Influenced the interpretation of government
regulation.Participated in high levels of leadership
within SAE.Provided members with substantial money
saving services and programs.Provided high quality networking with other
technologists.
STS also has:
STS Measures
Membership growth Membership retention Membership satisfaction Increase in influence Revenue growth
STS Satisfaction Survey Report 2001
3%10%
21%
25%
41%
Low/Disagree Fair Average Above Average Excellent/Totally Agree
Mean = 3.66
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