Service Technicians Society (STS)

Annual Leadership SeminarJanuary 24-25, 2002

STS Customers

Independent and Dealer Techs (all mobility segments)

Aftermarket: Shop Owners, Tools Sales, Instructors, Parts Store Owners, Parts Sales Reps, Writers/Media

Fleet: Fleet Managers, Parts Managers, Owners, Shop Foremen

OEMs: Service Managers, Parts Managers, Service Advisors, Instructors, Dealers/Owners, Service Engineers

STS 2002 Focus Revenue Growth Knowledge Product Development and Sales Education/Training Development and Sales Image Enhancement Increase influence in the service community Link Engineering & Service Professionals

STS Team Composition(members & staff)

Robert Pattengale, President, EASE Diagnostics Solutions

William Nash, Past-President, ZF Meritor LLC

J. Roger Hobbie John B. Heyler, Ex-Officio Member Daniel B. Dryke, General Motors James P. Garrido, Saturn of Salem Mark Hall, Vetronix Corporation Brad Peterson, Petersen

Automotive Phil Trigiani, UView Ultraviolet

Systems Gregory J. Murphy, President-Elect

Jerry A. Truglia, A.T.T.S. Donald Berry, Forensic Automotive Raymond Massenberg, NEXIQ

Technologies Inc. Steve Longo, Car IQ Automotive

Diagnosis and Repair Donald Schnell, Tools for Education

Inc. Dennis Roennebeck, Master Tech

Automotive Service Mark D. Melletat, Meritor Wabco Phil Sanik, Freightliner Corp. Wayne H. Juchno, Managing Director

In five short years, STS has:

Compiled information rich data basesLaunched a four-color magazineEstablished an award winning web siteBecome the largest technician membership

organization (members that pay to support it).Established a bookstoreRedistributed thousands of pages of OE

information

Become a sought-out industry player by leading manufacturers and organizations.

Has established itself as a valued link to the engineering community.

Enhanced the image of technicians to millions of consumers by proactively illustrating the high tech world of vehicle service.

Established technology conferences that attract global attention.

Produced its own training video.

STS also has:

Published books.Established a far-reaching chapter system.Influenced the interpretation of government

regulation.Participated in high levels of leadership

within SAE.Provided members with substantial money

saving services and programs.Provided high quality networking with other

technologists.

STS also has:

STS Measures

Membership growth Membership retention Membership satisfaction Increase in influence Revenue growth

STS Satisfaction Survey Report 2001

3%10%

21%

25%

41%

Low/Disagree Fair Average Above Average Excellent/Totally Agree

Mean = 3.66