26 February 2013
Hans Tesselaar / Guy Rackham / Dave Banko
Service Landscape 2.0 Webinar
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Agenda
BIAN Introduction
Service Landscape 2.0
BIAN The Organization
How to Become a Member?
2
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
A Warm Welcome to YOU – Dialing in From:
India India
Germany Germany Switzerland Switzerland
Mongolia Mongolia Netherlands Netherlands
Ireland Ireland
UK UK
U.S. U.S.
Greece Greece
Venezuela Venezuela
Romania Romania
Spain Spain
Iceland Iceland
Italy Italy
Belgium Belgium
Poland Poland
France France
Honduras Honduras
Canada Canada
Mexico Mexico
New Zealand
Greece
Mexico
Germany Norway Sweden
Canada
USA
Netherlands
Vietnam India
France Belgium Poland
Slovakia Slovakia
Moldova
Pakistan Pakistan
Switzerland
Colombia
Morocco
Ireland
Saudi Arabia
Serbia Serbia Russia
Australia
Singapore
Egypt
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
BIAN’s Mission
Central objectives for IT in the banking industry are the reduction of integration
costs and the utilization of the advantages of a service oriented architecture
(SOA). BIAN is defining a common yet exceedingly flexible SOA framework for
the banking industry with the goal of establishing a common language.
Based on broad consensus within the banking industry, this will enable faster,
more efficient strategic and operational changes in banks while helping banks
to address the key market imperative to drive cost reductions through greater
efficiency and organizational flexibility.
BIAN is a global, open, independent and unique community where banks,
software providers and system integrators openly exchange Banking IT
requirements with regard to SOA.
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
5
BIAN Vision
Today
BIAN envisions a SOA-enabled banking
industry with both internal and industry-wide
agility and flexibility. BIAN supports banks to
define their internal services based on industry
collaboration and best practices.
2014
Banks are enabled to develop their semantic
service definitions on a consistent basis through
BIAN to enable internal and commercial SOA-
based solutions according to a standardized
industry model.
Ind
ustr
y S
OA
-Fo
cu
s
Standard
Internal SOA-Focus
Proprietary Best practices
BIAN
2014
Inte
rna
l E
xte
rna
l
Ind
ustr
y S
OA
-Fo
cu
s
Standard
Internal SOA-Focus
Proprietary Best practices
Inte
rna
l E
xte
rna
l
Majority
of Banks BIAN
today
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
BIAN and other standards are complementary
BIAN key points
Distinct application to application (A2A)
focus, which complements the business-to-
business (B2B) focus of IFX and SWIFT
Total focus on semantic definitions -
technical definitions are excluded from
official work products (helps to balance other
industry efforts that, while not excluding
semantics, have historically focused on
technical specifications)
BIAN, IFX, and the OMG Finance Domain
Task Force recognize ISO 20022 standard
and the SWIFT-administered ISO 20022
Repository key to keeping standards
bodies in the finance sector aligned with
one another
Service-oriented, whereas IFX, SWIFT,
and ISO 20022 are message-oriented
UML is a foundational technology,
heavily used in the financial services industry
A B = A aligns with B
A B = A contributes to B
BIAN
IFX IFX
ISO 20022
Repository
(SWIFT
Administered)
OMG Finance DTF
ISO 20022 Core Standard
OMG UML
A2A B2B
Business
Content:
Technical
Business
Content:
Semantic
Modeling
Languages/
UML Profiles
= Service Oriented
= Message Oriented
= Process Oriented
6
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
7
BIAN & Banks BIAN & Partners
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Agenda
BIAN Introduction
Service Landscape 2.0
BIAN The Organization
How to Become a Member?
8
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Release 2.0 Components
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Release History
SL 1.0 (July 2009)
Metamodel
High Level Service Landscape
SL 1.5 (July 2011)
Metamodel
Candidate Service Landscape with 240 Service Domains
How To Guide Documenting Design Principles
SL 1.6 (July 2012)
Metamodel
Candidate Service Landscape with 247 Service Domains (PowerPoint & Excel)
1 Business Scenario (PowerPoint & Excel)
19 Service Domains Initially Defined (Excel)
How To Guide
SL 2.0 (February 2013)
Metamodel
Candidate Service Landscape with 262 Service Domains
39 Business Scenarios
63 Service Domains Initially Defined
Service Landscape and Business Scenarios Added to UML Data Repository*
How To Guide
Includes 2 Case Studies of Usage by BIAN Members
10
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Release Projection
SL 2.5 (August 2013) - Internal
Candidate Service Landscape with 270 Service Domains
55 Business Scenarios
100 Service Domains Initially Defined
SL 3.0 (Q1 2014)
Metamodel
Candidate Service Landscape with 280 Service Domains
80 Business Scenarios
200 Service Domains Initially Defined (Banking Specific!)
How To Guide Split into 3 Documents for Specific Audiences
Theory & Concepts
Internal Procedures
Deployment Techniques
M4 Bank Model & How To Guide (BIAN Members Only)
SL 4.0 (Q1 2015)
Metamodel
Candidate Service Landscape with 300+ Service Domains
150 Business Scenarios
300 Service Domains Initially Defined
How To Guide (Multiple Documents)
M4 Bank Model & How To Guide (Available for Public)
11
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Advantage of Using a UML Data Repository
Improved Quality and Consistency
BIAN Metamodel Built into Data Repository – Entry Forces Adherence
One Location for Business Scenarios and Service Domain Definitions rather than multiple PowerPoint & Excel
Documents
Shortened Publication Cycles
Shorter QA Cycle
Aiming for 6 month Publication Cycles
Ease of Use
Searchable HTML Tree for Public Consumption rather than reviewing multiple documents
BIAN Members
Able to Do Download Metamodel, Service Landscape and Business Scenarios and incorporate them in their own
Enterprise- and Application- Development Modeling Environments
Able to Import BIAN UML Models with all their Attributes, Definitions and Associations
Previously had to hand key
Direct Access to UML Data Repository
Monitor or Comment on Work In-Progress
Submit Content
Develop based on Future Release Information
12
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Release 2.0 Components
Non IT and HR Enterprise Services
Payments Account Management
Collateral Administration
Operational Services
Business Planning
Bank Portfolio & Treasury
Regulations & Compliance
Models
Corporate Banking Products
Trade Finance
Corporate Financing & Advisory Services
Market Operations
Wholesale Trading
Investment Management
Consumer Services
Cards
Consumer Loans & Deposits
Marketing
Servicing
Customer Mgmt
Sales
Channel Specific
Product Management
Market Data
Party
External Agency
IT Management
Cross Product Operations
Payments Execution
Cheque Processing
Cash/Currency Inventory
Wire Room
Transaction Engine
Cash Account Record
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Management
Collateral Asset Administration
Collections
Consolidated Customer Activity
Card Issuance
Rewards Points Administration
Billing Services
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Securities Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Order Management
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Network Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment and Facilities Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Committee
Bank Portfolio Analysis
Bank Portfolio Administration
Fraud/AML Resolution
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Financial Accounting
Market Risk Models
Gap Analysis
Credit Risk
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk
Economic Capital
Business Risk
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Management
Business Direction
Knowledge & IP Management
Corporate Relations
Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Financial Markets Consumer Products
Reference Data Sales & Service Business Support Analytics Operations & Execution
Security Services
Security Assurance
Non IT and HR Enterprise Services
Payments Account Management
Collateral Administration
Operational Services
Business Planning
Bank Portfolio & Treasury
Regulations & Compliance
Models
Corporate Banking Products
Trade Finance
Corporate Financing & Advisory Services
Market Operations
Wholesale Trading
Investment Management
Consumer Services
Cards
Consumer Loans & Deposits
Marketing
Servicing
Customer Mgmt
Sales
Channel Specific
Product Management
Market Data
Party
External Agency
IT Management
Cross Product Operations
Payments Execution
Cheque Processing
Cash/Currency Inventory
Wire Room
Transaction Engine
Cash Account Record
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Management
Collateral Asset Administration
Collections
Consolidated Customer Activity
Card Issuance
Rewards Points Administration
Billing Services
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Securities Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Order Management
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Network Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment and Facilities Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Committee
Bank Portfolio Analysis
Bank Portfolio Administration
Fraud/AML Resolution
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Financial Accounting
Market Risk Models
Gap Analysis
Credit Risk
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk
Economic Capital
Business Risk
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Management
Business Direction
Knowledge & IP Management
Corporate Relations
Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Financial Markets Consumer Products
Reference Data Sales & Service Business Support Analytics Operations & Execution
Security Services
Security Assurance
Service Landscape PowerPoint
Service Landscape PowerPoint
Metamodel Metamodel UML Based
Repository & Tooling
UML Based Repository &
Tooling
HTML Business Scenarios HTML Business Scenarios HTML Service Landscape
HTML Service Landscape
The How To Guide is available with the release to explain the BIAN Design Concepts,
Theory & Usage. There are also detailed training presentations available to members.
How To Guide How To Guide
Training Presentations
(For BIAN members)
Training Presentations
(For BIAN members)
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Reference Data Sales & Service Business Support Risk &
Compliance Operations & Execution
Non IT and HR Enterprise Services
Payments Account Management Operational Services
Business Planning
Bank Portfolio & Treasury
Regulations & Compliance
Models
Corporate Banking Products
Trade Finance
Market Operations
Wholesale Trading
Investment Management
Consumer Loans & Deposits
Marketing
Servicing
Customer Mgmt
Sales
Channel Specific
Product Management
Market Data
Party
External Agency
IT Management
Cross Product Operations
Payments Execution
Financial Message Gateway
Transaction Engine
Cash Accounting
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Administration
Collateral Management
Collateral Asset Administration
Collections
Card Issuance
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Financing & Advisory Services
Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Financial Instrument Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Market Order
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Consumer Services
Cards
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Location Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel
Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment and Facilities
Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Management
Bank Portfolio Analysis
Bank Portfolio Administration
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Market Risk Models
Gap Analysis
Credit Risk Models
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk Models
Economic Capital
Business Risk Models
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Management
Business Direction
Knowledge & IP Management
Corporate Relations
Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Financial Markets Consumer Products
Security Services
Security Assurance
Financial Inst.Valuation Models
Correspondent Bank Fulfillment
Direct Debit Mandate Mgmt
Direct Debit Fulfillment
Dunning
Syndicated Loan
Location Data Management
Customer Order
Authentication
Authorization
Credit Management
Compliance Checks Open Item Management
Disbursement
Payment Order
Branch Location Management
Cheque Processing
Cash/Currency Inventory
Consolidated Customer Activity
Rewards Points Administration
Billing Services Fraud/AML Resolution
Financial Accounting
Business Area Business Domain Service Domain
BIAN Service Landscape Structure
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Non IT and HR
Non IT and HR Enterprise Services
Payments Payments Account Management Account Management
Collateral Collateral Administration
Operational Services Operational Services
Business Planning Business Planning
Bank Portfolio & Bank Portfolio & Treasury
Regulations & Regulations & Compliance
Models Models
Corporate Banking Corporate Banking Products
Trade Finance Trade Finance
Corporate Financing & Advisory Services Corporate Financing & Advisory Services
Market Operations Market Operations
Wholesale Trading Wholesale Trading
Investment Investment Management
Consumer Services Consumer Services
Cards Cards
Consumer Loans & Consumer Loans & Deposits
Marketing Marketing
Servicing Servicing
Customer Mgmt Customer Mgmt
Sales Sales
Channel Specific Channel Specific
Product Management Product Management
Market Data Market Data
Party Party
External Agency External Agency
IT Management IT Management
Cross Product Operations Cross Product Operations
Payments Execution
Cheque Processing
Cash/Currency Inventory
Wire Room
Transaction Engine
Cash Account Record
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Management
Collateral Asset Administration
Collections
Consolidated Customer Activity
Card Issuance
Rewards Points Administration
Billing Services
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Securities Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Order Management
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Network Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel Cross Channel Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment Buildings, Equipment and Facilities
Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Management
Bank Portfolio Analysis
Bank Portfolio Administration
Fraud/AML Resolution
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Financial Accounting
Market Risk Models
Gap Analysis
Credit Risk Models
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk Models
Economic Capital
Business Risk Models
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Human Resource Management
Business Direction Business Direction
Knowledge & IP Knowledge & IP Management
Corporate Relations Corporate Relations
Document Mgmt & Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Corporate Products Financial Markets Financial Markets Consumer Products Consumer Products
Reference Data Sales & Service Business Support Analytics Operations & Execution
BIAN‘s Service Landscape V1.6 Total 247 Service Domains
Security Services
Security Assurance
Valuation Models
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Reference Data Sales & Service Business Support Risk &
Compliance Operations & Execution
Non IT and HR
Non IT and HR Enterprise Services
Payments Payments Account Management Account Management Operational Services Operational Services
Business Planning Business Planning
Bank Portfolio & Bank Portfolio & Treasury
Regulations & Regulations & Compliance
Models Models
Corporate Banking Corporate Banking Products
Trade Finance Trade Finance
Market Operations Market Operations
Wholesale Trading Wholesale Trading
Investment Investment Management
Consumer Loans & Consumer Loans & Deposits
Marketing Marketing
Servicing Servicing
Customer Mgmt Customer Mgmt
Sales Sales
Channel Specific Channel Specific
Product Management Product Management
Market Data Market Data
Party Party
External Agency External Agency
IT Management IT Management
Cross Product Operations Cross Product Operations
Payments Execution
Financial Message Gateway
Transaction Engine
Cash Accounting
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Collateral Administration Collateral Management
Collateral Asset Administration
Collections
Card Issuance
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Financing & Advisory Services Corporate Financing & Advisory Services
Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Financial Instrument Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Market Order
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Consumer Services Consumer Services
Cards Cards
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Location Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel Cross Channel
Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment Buildings, Equipment and Facilities
Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Management
Bank Portfolio Analysis
Bank Portfolio Administration
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Market Risk Models
Gap Analysis
Credit Risk Models
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk Models
Economic Capital
Business Risk Models
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Human Resource Management
Business Direction Business Direction
Knowledge & IP Knowledge & IP Management
Corporate Relations Corporate Relations
Document Mgmt & Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Corporate Products Financial Markets Financial Markets Consumer Products Consumer Products
Security Services
Security Assurance
Financial Inst.Valuation Models
Correspondent Bank Fulfillment
Direct Debit Mandate Mgmt
Direct Debit Fulfillment
Dunning
Syndicated Loan
Location Data Management
Customer Order
Authentication
Authorization
Credit Management
Compliance Checks Open Item Management
Disbursement
Payment Order
Branch Location Management
Cheque Processing
Cash/Currency Inventory
Consolidated Customer Activity
Rewards Points Administration
Billing Services Fraud/AML Resolution
Financial Accounting
The BIAN Service Landscape V2.0
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Reference Data Sales & Service Business Support Risk &
Compliance Operations & Execution
Non IT and HR
Non IT and HR Enterprise Services
Payments Payments Account Management Account Management Operational Services Operational Services
Business Planning Business Planning
Bank Portfolio & Bank Portfolio & Treasury
Regulations & Regulations & Compliance
Models Models
Corporate Banking Corporate Banking Products
Trade Finance Trade Finance
Market Operations Market Operations
Wholesale Trading Wholesale Trading
Investment Investment Management
Consumer Loans & Consumer Loans & Deposits
Marketing Marketing
Servicing Servicing
Customer Mgmt Customer Mgmt
Sales Sales
Channel Specific Channel Specific
Product Management Product Management
Market Data Market Data
Party Party
External Agency External Agency
IT Management IT Management
Cross Product Operations Cross Product Operations
Payments Execution
Financial Message Gateway
Transaction Engine
Cash Accounting
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Collateral Administration Collateral Management
Collateral Asset Administration
Collections
Card Issuance
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Financing & Advisory Services Corporate Financing & Advisory Services
Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Financial Instrument Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Market Order
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Consumer Services Consumer Services
Cards Cards
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Location Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel Cross Channel
Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment Buildings, Equipment and Facilities
Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Management
Bank Portfolio Analysis
Bank Portfolio Administration
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Market Risk Models
Gap Analysis
Credit Risk Models
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk Models
Economic Capital
Business Risk Models
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Human Resource Management
Business Direction Business Direction
Knowledge & IP Knowledge & IP Management
Corporate Relations Corporate Relations
Document Mgmt & Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Corporate Products Financial Markets Financial Markets Consumer Products Consumer Products
Security Services
Security Assurance
Financial Inst.Valuation Models
Correspondent Bank Fulfillment
Direct Debit Mandate Mgmt
Direct Debit Fulfillment
Dunning
Syndicated Loan
Location Data Management
Customer Order
Authentication
Authorization
Credit Management
Compliance Checks Open Item Management
Disbursement
Payment Order
Branch Location Management
Cheque Processing
Cash/Currency Inventory
Consolidated Customer Activity
Rewards Points Administration
Billing Services Fraud/AML Resolution
Financial Accounting
The BIAN Service Landscape V2.0
Service Domains Targeted by Release
Defined in Release Defined in Release
1.6
2.0
3.0
4.0
2.5
Release
Version V 1.6 V 2.0
V 2.5 (Internal)
V 3.0 V 4.0
Plan
Acutal
17
18
50
63
100
96
200
TBD
300
TBD
Release
Version V 1.6 V 2.0
V 2.5 (Internal)
V 3.0 V 4.0
Plan
Acutal
17
18
50
63
100
96
200
TBD
300
TBD
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Big picture properties
Is a service center (business
capability)
Is a unit combining people,
procedures and systems
Has an associated responsible party
Can be outsourced/in-sourced (if
services can be supported)
Technical properties
A unique business purpose
It is elemental
Collectively comprehensive
Has a ‘Focus Object’
Full Life-Cycle support
Single or Multiple Instances
Short or Long Life-Span
Service Based
The core design structure, the BIAN Service Domain, has a number of defining design
properties
Service Domain Mechanics
Local StateLocal State Local StateLocal State
Full
Lifecycle
Instances
Full
Lifecycle
Instances
Offe
red
S
erv
ices
Co
nsu
med
S
erv
ices
Non IT and HR Enterprise Services
Payments Account Management
Collateral Administration
Operational Services
Business Planning
Bank Portfolio & Treasury
Regulations & Compliance
Models
Corporate Banking Products
Trade Finance
Corporate Financing & Advisory Services
Market Operations
Wholesale Trading
Investment Management
Consumer Services
Cards
Consumer Loans & Deposits
Marketing
Servicing
Customer Mgmt
Sales
Channel Specific
Product Management
Market Data
Party
External Agency
IT Management
Cross Product Operations
Payments Execution
Cheque Processing
Cash/Currency Inventory
Wire Room
Transaction Engine
Cash Account Record
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Management
Collateral Asset Administration
Collections
Consolidated Customer Activity
Card Issuance
Rewards Points Administration
Billing Services
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Securities Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Order Management
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Network Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment and Facilities Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Committee
Bank Portfolio Analysis
Bank Portfolio Administration
Fraud/AML Resolution
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Financial Accounting
Market Risk Models
Gap Analysis
Credit Risk
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk
Economic Capital
Business Risk
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Management
Business Direction
Knowledge & IP Management
Corporate Relations
Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Financial Markets Consumer Products
Reference Data Sales & Service Business Support Analytics Operations & Execution
Security Services
Security Assurance
Customer initiates payment transfer (from
any channel)
The target facility is checked for any payment
restrictions/rules (minimum/maximum)
The current account balance is then checked
Funds are available so the transfer fee is levied
to the customer and profit posted
The transfer initiated with a payment transaction
The appropriate payment channel is selected and the transaction tested for
fraud/AML purposes
The customer current account is debited and
the saving deposit account credited
A transaction notification message is generated for
the customer
Product Design
Current Account
Cash Account Record
Customer Agreement
Payments Execution
Fraud Detection
Is transfer to facility allowed?
Check current balance
Provide current a/c statement
Check transfer terms
Provide facility details and terms
Capture transfer request details
Charge service fee
Initiate transfer
Capture payment & mechanism (inter a/c)
Post charge to current a/c
Invoke fraud/AML test
Execute fraud/AML transfer test
Debit customer a/c
Process debit
Deposit Account
Book service charge
Post fee to P&L a/c
Initiate notification
Post transfer debit to current a/c
Credit customer savings a/c
Process credit
Post transfer credit to deposit a/c
Provide facility payment rules
Correspon-dence
Generate transfer notification message
Scenario: The customer makes a transfer payment from their current account to a savings account
URL
Business Scenario Description : A customer payment is made under an existing Standing Orderagreement
Operational Service Characteristics
Ref
#1
#2
#3
#3
Participating Service Domains Payment Execution
Cash Account record
Correspon-dence
Current Account
Customer Agreement
Involved Service Domain
Involved Service Domain
Involved Service Domain
Calling SD
Receiving SD
Calling SD
Receiving SD
Receiving SD
Calling SD
Calling SD
Receiving SD
Receiving SD
Calling SD #4
Operational Service
Description
Exchanged Business
Informaiton (Item list)
Notify inbound
Get agreement
details
Agreement ID
S. Order ID
Request account
balance Account ID
Provide account
balance
Account
balance
Initiate payment
transaction
Transaction
Details
Pre- Conditions
Post-Conditions
Active Account Mail Delivered
Active
Agreement
Agreement checked for
active SO
Active Account Account balance provided
Funds Available Transaction
initiated
Interaction Type
Hand Off
Request &
Hold
Request &
Hold
Response
Hand Off
URL
#2 Calling
SD Receiving
SD Confirm Standing
Order in order
Agreement
details Response
Interaction Desired Result
Service Domain Name
Description An outline of the business role taken from the V1.5 definition, expanded as necessary
Pattern
Functional pattern
Generic Object
Primary business subject
Object Qualifier(s)
Reflects the life-cycle
UR
L
Responsibility Category
Initialize &
Register
Invocation
& Execution
Maintain &
Analyze
Report &
Notify
Responsibility Description Responsibility
Name
Delegated Service Domain
Delegated Service
Description Capability/
Delegation
Delegated Service
Operation
Iden
tifiers
Dep
iction
Statu
s
Contro
l
Sessio
n
Analys
is
View
Iden
tifiers
Dep
iction
Statu
s
Contro
l
Sessio
n
Analys
is
View
Service Operation
Description
Service Operation
Name
Input Parameters Output Parameters
Object Qualifier(s) Action Property
Property Qualifier
(s)
Pre-conditions
Post-conditions
UR
L
The primary activity setting up a new record
Process New Record Request
NA NA M/C NA A service used to
set up a new instance
Create Focus Object
New Create - -
ID
Address
Active
Date
Caller ID
Age
Rep
ort
ID
Address
Active
Date
Caller ID
Age
Rep
ort
- -
Arrange for the set-up of a supporting customer account for the facility
Request customer account
Customer Account
Set up a new account D Create
customer account
Check history to see if a similar application has
been processed/rejected
Check for possible duplicates
NA NA C NA
Check and extract amount from the balance
Debit the account
Customer Account
Make a withdrawal D Withdrawal to account
Get the account activity and calculate and apply
end of day interest
Calculate daily interest
Customer Account
Get account statement for the day
D Report on account
Update the tax accumulated positions for
the account
Maintain account tax
position NA NA C NA
UR
L
Capture and verify a deposit request
Process Deposit Request
NA NA C NA A service used to make a deposit to
the account
Process Deposit
Execute - -
ID
Am
ount
ID
Resu
lt - -
UR
L
The primary activity setting up a new record
Process New Record Request
NA NA M/C NA A service used to
set up a new instance
Create Focus Object
New Create - -
ID
Addres
s
Active
Date
Caller ID
Age
Rep
ort
ID
Addres
s
Active
Date
Caller ID
Age
Rep
ort
- -
UR
L
The primary activity setting up a new record
Process New Record Request
NA NA C NA A service used to
set up a new instance
Create Focus Object
New Create - -
ID
Address
Active
Date
Caller ID
Age
Rep
ort
ID
Address
Active
Date
Caller ID
Age
Rep
ort
- -
UR
L
Capture and verify a withdrawal request
Process Withdrawal
Request NA NA C NA
A service used to make a payment from the account
Process Payment
Execute - -
ID
Am
ount
ID
Resu
lt
- -
UR
L
Capture and verify a payment request
Process Transfer Request
NA NA M/C NA A service used to make a transfer from the account
Process Transfer
Execute - -
ID
Am
ount
ID
Res
ult - -
Make an inter-account transfer
Transfer payment
Payment Execution
Make a transfer D Payment request
Determine and apply fees to the current account
Calculate and apply fees
Customer Account
Post fees to the account D Post
charges
Make payments corresponding to standing orders
Execute Standing Orders
Payment Execution
Process Payments for Standing Orders
D Payment execution
UR
L
Identify a customer account matching given
details
Query Customer Account
NA NA C NA A service used to identify/query a
customer account
Query Account
Query - -
ID
Referen
ce
ID - -
URL
Assemble and respond to a read account request
Read Customer Account
NA NA C NA A service used to read a customer
account Read Account Read - -
ID
ID
Referen
ce
- -
UR
L
Assemble a report covering many customer
accounts
Get Customer Account Report
NA NA C NA A service to read a
report covering customer accounts
Read Account Report
Read - -
ID
ID
Referen
ce
- -
Notify subscribers on the event of an account
change
Notify Account Update
NA NA C NA
Focus Object
The focus object
URL Reference Object(s )
Reference Objects
Service Landscape
Business Scenarios
Business Scenario - details
Service Domain Template with Standard Semantic Service Operations
≅ The Periodic Table of
Elements
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HTML View of the Service Landscape
19
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20
Customer initiates payment transfer (from
any channel)
The target facility is checked for any payment
restrictions/rules (minimum/maximum)
The current account balance is then checked
Funds are available so the transfer fee is levied
to the customer and profit posted
The transfer initiated with a payment transaction
The appropriate payment channel is selected and
the transaction tested for fraud/AML purposes
The customer current account is debited and
the saving deposit account credited
A transaction notification message is generated for
the customer
Product Design
Current Account
Cash Account Record
Customer Agreement
Payments Execution
Fraud Detection
Is transfer to facility allowed?
Check current balance
Provide current a/c statement
Check transfer terms
Provide facility details and terms
Capture transfer request details
Charge service fee
Initiate transfer
Capture payment & mechanism (inter a/c)
Post charge to current a/c
Invoke fraud/AML test
Execute fraud/AML transfer test
Debit customer a/c
Process debit
Deposit Account
Book service charge
Post fee to P&L a/c
Initiate notification
Post transfer debit to current a/c
Credit customer savings a/c
Process credit
Post transfer credit to deposit a/c
Provide facility payment rules
Correspon-dence
Generate transfer notification message
Scenario: The customer makes a transfer payment from their current account to a savings account
In PowerPoint Prior to 2.0
Customer initiates payment transfer (from
any channel)
The target facility is checked for any payment
restrictions/rules (minimum/maximum)
The current account balance is then checked
Funds are available so the transfer fee is levied
to the customer and profit posted
The transfer initiated with a payment transaction
The appropriate payment channel is selected and
the transaction tested for fraud/AML purposes
The customer current account is debited and
the saving deposit account credited
A transaction notification message is generated for
the customer
Product Design
Current Account
Cash Account Record
Customer Agreement
Payments Execution
Fraud Detection
Is transfer to facility allowed?
Check current balance
Provide current a/c statement
Check transfer terms
Provide facility details and terms
Capture transfer request details
Charge service fee
Initiate transfer
Capture payment & mechanism (inter a/c)
Post charge to current a/c
Invoke fraud/AML test
Execute fraud/AML transfer test
Debit customer a/c
Process debit
Deposit Account
Book service charge
Post fee to P&L a/c
Initiate notification
Post transfer debit to current a/c
Credit customer savings a/c
Process credit
Post transfer credit to deposit a/c
Provide facility payment rules
Correspon-dence
Generate transfer notification message
Scenario: The customer makes a transfer payment from their current account to a savings account
In PowerPoint Prior to 2.0 In PowerPoint Prior to 2.0
HTML View of a Business Scenario
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21
HTML View of a Service Domain ‘Overview’
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22
1. First Select the Service Domain
2. Service operations are grouped in ‘Responsibility Categories’
3. Select the Service Operation and parameter details
HTML View of a Service Domain’s service operations
Service Domain Name
Description An outline of the business role taken from the V1.5 definition, expanded as necessary
Pattern
Functional pattern
Generic Object
Primary business subject
Object Qualifier(s)
Reflects the life-cycle
UR
L
Responsibility Category
Initialize &
Register
Invocation
& Execution
Maintain &
Analyze
Report &
Notify
Responsibility Description Responsibility
Name
Delegated
Service Domain
Delegated Service
Description Capability/
Delegation
Delegated
Service Operation
Identifie
rs
Depic
tion
Sta
tus
Contro
l
Sessio
n
Analy
sis
Vie
w
Identifie
rs
Depic
tion
Sta
tus
Contro
l
Sessio
n
Analy
sis
Vie
w
Service Operation
Description
Service
Operation Name
Input Parameters Output Parameters
Object Qualifier(s) Action Property
Property
Qualifier (s)
Pre-
conditions
Post-
conditions
UR
L
The primary activity setting up a new record
Process New Record Request
NA NA M/C NA A service used to
set up a new instance
Create Focus Object
New Create - -
ID
Addre
ss
Activ
e
Date
Calle
r ID
Age
Report
ID
Addre
ss
Activ
e
Date
Calle
r ID
Age
Report
- -
Arrange for the set-up of a supporting customer account for the facility
Request customer account
Customer Account
Set up a new account D Create
customer account
Check history to see if a similar application has been processed/rejected
Check for possible duplicates
NA NA C NA
Check and extract amount from the balance
Debit the account
Customer Account
Make a withdrawal D Withdrawal to account
Get the account activity and calculate and apply
end of day interest
Calculate daily interest
Customer Account
Get account statement for the day
D Report on account
Update the tax accumulated positions for
the account
Maintain account tax
position NA NA C NA
UR
L
Capture and verify a deposit request
Process Deposit Request
NA NA C NA A service used to make a deposit to
the account
Process Deposit
Execute - -
ID
Am
ount
ID
Result
- -
UR
L
The primary activity setting up a new record
Process New Record Request
NA NA M/C NA A service used to
set up a new instance
Create Focus Object
New Create - -
ID
Addre
ss
Activ
e
Date
Calle
r ID
Age
Report
ID
Addre
ss
Activ
e
Date
Calle
r ID
Age
Report
- -
UR
L
The primary activity setting up a new record
Process New Record Request
NA NA C NA A service used to
set up a new instance
Create Focus Object
New Create - -
ID
Addre
ss
Activ
e
Date
Calle
r ID
Age
Report
ID
Addre
ss
Activ
e
Date
Calle
r ID
Age
Report
- -
UR
L
Capture and verify a withdrawal request
Process Withdrawal
Request NA NA C NA
A service used to make a payment from the account
Process Payment
Execute - -
ID
Am
ount
ID
Result
- -
UR
L
Capture and verify a payment request
Process Transfer Request
NA NA M/C NA A service used to make a transfer from the account
Process Transfer
Execute - -
ID
Am
ount
ID
Result
- -
Make an inter-account transfer
Transfer payment
Payment Execution
Make a transfer D Payment request
Determine and apply fees to the current account
Calculate and apply fees
Customer Account
Post fees to the account D Post
charges
Make payments corresponding to standing orders
Execute Standing Orders
Payment Execution
Process Payments for Standing Orders
D Payment execution
UR
L
Identify a customer account matching given
details
Query Customer Account
NA NA C NA A service used to identify/query a
customer account
Query Account
Query - -
ID
Refe
rence
ID - -
UR
L
Assemble and respond to a read account request
Read Customer Account
NA NA C NA A service used to read a customer
account Read Account Read - -
ID
ID
Refe
rence
- -
UR
L
Assemble a report covering many customer
accounts
Get Customer Account Report
NA NA C NA A service to read a
report covering customer accounts
Read Account Report
Read - -
ID
ID
Refe
rence
- -
Notify subscribers on the event of an account
change
Notify Account Update
NA NA C NA
Focus Object
The focus object
URL Reference Object(s)
Reference Objects
In Excel Prior to 2.0 In Excel Prior to 2.0
Select Service Domain
Select Responsibility
Category
Select Service Operation
& Service Detail
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Service Landscape 2.0 Webinar
A comprehensive design combines an understanding of the static and dynamic elements
Ensuring the assets are
available and deployed
across the business
Ensuring key processes are
optimised for efficient and
effective execution
Route Planning Town Planning
Problems occur when route/process designs are developed reactively without the
organizing framework of a “town plan”…
Ensuring the journey’s
made/’days in the life’ of the
inhabitants are supported
Ensuring the types of
buildings and city
infrastructure is in place
Process Optimization Capability/Resource Planning
BUILDING
ARCHITECTURE
BUSINESS
ARCHITECTURE ✗ ✗
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Without a ‘town plan’ to govern the city layout, building are added as and when needed
resulting in a cluttered construction
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BIAN’s goal is to improve A2A interoperability by defining standard service operations.
The BIAN model view of business may also be a way to identify and eliminate
fragmentation in the application portfolio…
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For a process view the monthly credit card billing cycle treated as a sequence of actions
that are broken down until the steps are fine grained enough for coding
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The same business activity is modeled as a conventional process and using service
centered structures as an example
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Big picture properties
Is a service center (business
capability)
Is a unit combining people,
procedures and systems
Has an associated responsible
party (users)
Can be outsourced/in-sourced (if all
services can be supported)
BIAN Service Domain
Local StateLocal State Local StateLocal State
Full
Lifecycle
Instances
Full
Lifecycle
Instances
Offe
red
S
erv
ice
s
Co
ns
um
ed
S
erv
ice
s
The elemental building block is the BIAN Service Domain
Customer Customer Accounts
Customer
Customer Correspondence
Customer Customer Contract
Payment Payment Transaction
Card Card Processing
Run daily 30 day due card
extract
Filter any cards in
suspense
Identify customer account #
Get account activity history
(30 days)
Calculate minimum payment
Get billing address &
details
Print billing
invoice
Add sales & marketing
materials
Stuff and send out
letters
Receive inbound
payment
Post payment to
account
Update account status
Check for payments received
Get account activity history
(30 days)
Get billing address &
details
Print billing invoice
Post payment to
account
Check for payments received
Customer Accounts
Customer Correspondence
Customer Contract
Payment Transaction
Card Processing
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Different member organizations have indicated different uses and intended uses of the
BIAN standards. At the highest level this divides between targeted ‘point’ solutions, and
broader enterprise or division wide uses:
Targeted Enterprise
Assessing/implementing point solutions Application portfolio rationalization
Product Launch
Core system repurposing
Vendor solution alignment
Mergers & acquisitions
Investment planning
Outsourcing/insourcing
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Targeted Solutions: Service Domain designs can be interpreted for many different
situations to develop the far more detailed underlying software designs
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For an Enterprise Assessment: the Service Landscape is used to develop a specific
business blueprint of the enterprise:
Capabilities are duplicated for the
physical geographic distribution
and command and control (legal
entity) arrangements
Organizational Structure
Centralized Capabilities
Regional Capabilities
Local Logical Specializations
Service Domains are
repeated & specialized
for different logical
requirements such as:
Product/Customer
Segmentation
Channel Variations
Product Hierarchies
CENTRAL
OPERATIONS
Regional
Variations
An selection of Service
Domains is first made for
a particular type of
Financial Services
operation
Business Blueprint
Reference Data Sales & Service Business Support Risk &
Compliance Operations & Execution
Non IT and HR Enterprise Services
Payments Account Management Operational Services
Business Planning
Bank Portfolio & Treasury
Regulations & Compliance
Models
Corporate Banking Products
Trade Finance
Market Operations
Wholesale Trading
Investment Management
Consumer Loans & Deposits
Marketing
Servicing
Customer Mgmt
Sales
Channel Specific
Product Management
Market Data
Party
External Agency
IT Management
Cross Product Operations
Payments Execution
Financial Message Gateway
Transaction Engine
Cash Accounting
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Administration Collateral Management
Collateral Asset Administration
Collections
Card Issuance
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Financing & Advisory Services Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Financial Instrument Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Market Order
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Consumer Services
Cards
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Location Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel
Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment and Facilities Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Management
Bank Portfolio Analysis
Bank Portfolio Administration
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Market Risk Models
Gap Analysis
Credit Risk Models
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk Models
Economic Capital
Business Risk Models
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Management
Business Direction
Knowledge & IP Management
Corporate Relations
Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Financial Markets Consumer Products
Security Services
Security Assurance
Financial Inst.Valuation Models
Correspondent Bank Fulfillment
Direct Debit Mandate Mgmt
Direct Debit Fulfillment
Dunning
Syndicated Loan
Location Data Management
Customer Order
Authentication
Authorization
Credit Management
Compliance Checks Open Item Management
Disbursement
Payment Order
Branch Location Management
Cheque Processing
Cash/Currency Inventory
Consolidated Customer Activity
Rewards Points Administration
Billing Services Fraud/AML Resolution
Financial Accounting
The BIAN Service Landscape V2.0
Reference Data Sales & Service Business Support Risk &
Compliance Operations & Execution
Non IT and HR Enterprise Services
Payments Account Management Operational Services
Business Planning
Bank Portfolio & Treasury
Regulations & Compliance
Models
Corporate Banking Products
Trade Finance
Market Operations
Wholesale Trading
Investment Management
Consumer Loans & Deposits
Marketing
Servicing
Customer Mgmt
Sales
Channel Specific
Product Management
Market Data
Party
External Agency
IT Management
Cross Product Operations
Payments Execution
Financial Message Gateway
Transaction Engine
Cash Accounting
Position Management
Accounts Receivable
Account Reconciliation
Fraud Detection
Reward Points Account
Collateral Administration Collateral Management
Collateral Asset Administration
Collections
Card Issuance
Corporate Credit Facility
Corporate Loan
Cash Mgmt & Account Svs
Cheque Lock Box
Letter of Credit
Bank Guarantee
Trade Finance Services
Corporate Financing & Advisory Services Corporate Finance Services
M&A Advisory Services
Corporate Tax Advisory Svs
Public Offering
Private Placement
Mutual Fund Administration
Hedge Fund Administration
Unit Trust Administration
Order Allocation
Clearing & Settlement
Securities Fails Processing
Trade/Price Reporting
Custody Administration
Customer Entitlement Admin.
Financial Instrument Valuation
Trading Book Oversight
Dealer Workbench
Market Making
Assisted Trading
Program Trading
Market Trading
Market Order
Investment Portfolio Planning
Investment Portfolio Analysis
Investment Portfolio Mgmt
eTrading
Consumer Services
Cards
Currency Exchange
Remittance Services
Trust Services
Brokered Product
Bank Drafts & T Checks
Consumer Investments
Card Facility
Card Authorization
Card Capture
Merchant Relations
Card Billing & Payments
Secured Loans
Unsecured Loans
Consumer Finance
Current Account
Deposit Account
Business Development Policies
Business Development
Brand Management
Advertising
Promotional Events
Prospect Campaign Mgmt
Prospect Campaign Design
Customer Campaign Mgmt
Customer Campaign Design
Customer Surveys
Servicing Issue
Case Management
Case Resolution Analysis
Customer Case
Card Case
Customer Relationship Mgmt
Customer Agreement
Customer Product Coverage
Customer Event History
Customer Behavioral Insights
Customer Credit Rating
Account Recovery
Prospect Campaign Execution
Customer Campaign Execution
Prospect Management
Commission Agreement
Commission Transaction
Product Matching
Sales Planning
Offer Management
Underwriting
Product Expert Sales Support
Call Center Management
Branch Currency Distribution
Product Inventory Item Mgmt
Product Inventory Distribution
Branch Network Mgmt
E-Branch Management
PBX Management
ATM Network Management
Call Center Operations
Branch Location Operations
E-Branch Operations
PBX Operations
ATM Network Operations
Branch Currency Management
Product Design
Product Combination
Product Deployment
Product Training
Product Quality Assurance
Product Pricing Facility
Market Feed Administration
Market Feed Operation
Market Information Mgmt
Financial Market Analysis
Financial Market Research
Quantitative Analysis
Market Data Dissemination Adm
Market Data Dissemination Ops
Financial Instrument Maint.
Reference/Directory Mgmt
Counterparty Administration
Credit Agency Service Ops
Party Data Management
Party Profile
Credit Agency Service Agmt
Syndicate Management
Correspondent Bank Data Mgmt
Sub Custodian Agreement
Product Broker Agreement
Product Service Agency
Contractor/Supplier Agreement
Correspondent Bank Rel Mgmt
Cross Channel
Servicing Position
Servicing Activity Analysis
Contact Routing
Contact Dialogue
Interactive Help
Servicing Event History
Business Command & Control
Business Unit Budget
Business Unit Financial Analysis
Business Unit Financial Ops
Business Unit Accounting
Organizational Model
Business Unit Management
Business Unit Operations
Finance Financial Statements
Financial Control
Financial Compliance Resolution
Tax Administration
Buildings, Equipment and Facilities Property Portfolio
Site Operations
Site Administration
Equipment Administration
Equipment Maintenance
Utilities Administration
Building Maintenance
Internal Audit
Procurement
Fixed Asset Register
Legal Assurance
Supplier Management
Company Billing & Payments
Market Research
Customer Portfolio
Segment Plan
Market Analysis
Competitor Analysis
Product Portfolio
Branch Portfolio
Channel Portfolio
Stock Lending/Repos
Treasury Management
Treasury Administration
Asset Securitization
Factoring
Asset & Liability Management
Bank Portfolio Analysis
Bank Portfolio Administration
Guideline Compliance
Regulatory Compliance
Compliance Reporting
Market Risk Models
Gap Analysis
Credit Risk Models
Customer Behavior Models
Credit/Margin Policies
Production Risk Models
Operational Risk Models
Fraud Models
Liquidity Risk Models
Economic Capital
Business Risk Models
Counterparty Risk
Systems Administration
IT Policies & Plan
IT Arch Stds & Guidelines
Development Environment
System Development
Production Release
System Deployment
Systems Operations
Platform Operations
Systems Help Desk
Systems Assurance
Internal Network Operations
Human Resource Management
Business Direction
Knowledge & IP Management
Corporate Relations
Document Mgmt & Archive
HR Policies & Plan
Employee Assignment
Employee Record
Employee/Contractor Contract
Employee Certification
Employee Assessment
Employee Payroll & Incentives
Travel & Expenses
Employee Access Profile
Employee Benefits
Workforce Training
Recruitment
Corporate Strategy
Corporate Policies
Product & Service Policies
Business Architecture
Continuity Planning
Management Manual
Intellectual Property Portfolio
Knowledge Exchange
Corporate Communications
Corporate Alliance/Stakeholder
Corporate Relationship
Regulatory & Legal Authority
Investor Relations
Document Services
Archive Services
Correspondence
Corporate Products Financial Markets Consumer Products
Security Services
Security Assurance
Financial Inst.Valuation Models
Correspondent Bank Fulfillment
Direct Debit Mandate Mgmt
Direct Debit Fulfillment
Dunning
Syndicated Loan
Location Data Management
Customer Order
Authentication
Authorization
Credit Management
Compliance Checks Open Item Management
Disbursement
Payment Order
Branch Location Management
Cheque Processing
Cash/Currency Inventory
Consolidated Customer Activity
Rewards Points Administration
Billing Services Fraud/AML Resolution
Financial Accounting
The BIAN Service Landscape V2.0
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
The Enterprise Blueprint can then be used as a framework for many different types of
assessment – Made Easier with UML Data Repository Tool!
Central Executive
En
terp
rise F
un
cti
on
Central Operations
Regional Operations Regional Operations
Product CRM
En
terp
rise F
un
cti
on
Product CRM
Performance
Measures
Performance
Measures
Resource
Mapping
Resource
Mapping
Feature
Classification
Feature
Classification Exiting capabilities can be
mapped and assessed:
application coverage
(physical distribution)
staffing levels
finances
etc…
Properties associated and
management decisions
supported:
goals/objectives
competitive differentiation
centralize/decentralize
in-source/outsource
etc…
Enterprise Divisional Model with Different Attribution Types
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Agenda
BIAN Introduction
Service Landscape 2.0
BIAN The Organization
How to Become a Member?
33
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Service Landscape 2.0 Webinar
The BIAN Organization
34
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Service Landscape 2.0 Webinar
BIAN Board of Directors
35
David Vander
General Manager of Services APAC,
Microsoft Corp.
Steve Van Wyk (Chairman)
Executive Vice President, Head of
Operations and Technology,
PNC Financial Services Group, Inc.
David Hamilton
Banking segment president
SunGard Financial Systems
DonTrotta
Global Head of Banking Industry Development ,
SAP AG
Chae An
Vice President Financial Services Solutions
IBM Software Group
Copyright BIAN 2013 | Banking Industry Architecture Network
Service Landscape 2.0 Webinar
Agenda
BIAN Introduction
Service Landscape 2.0
BIAN The Organization
How to Become a Member?
36
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Service Landscape 2.0 Webinar
BIAN’s Internal Wiki and Official Homepage
37
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Service Landscape 2.0 Webinar
38
Intellectual Property and Membership Fees
Intellectual Property
BIAN Intellectual property policy
WG membership triggers IPR Policy
Members surrender IP on contributions
to WG’s
Members warrant that all WG
contributions are their IPR
BIAN deliverables are royalty free
Fees (annual membership)
Software / Tech vendors / Integrators
(250 employees or more)
EUR 30.000,-
Banks / FI’s that are not vendors
EUR 20.000,-
Software / Tech vendors / Integrators
(less than 250 employees)
EUR 10.000,-
Visit www.bian.org
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Service Landscape 2.0 Webinar
39
Model for Gradually Increased Engagement in BIAN
See above – in addition:
Active engagement in 1 Service Definition Working Group / 1 Architecture
Working, for example:
Service Definition Group: WG Business Partner or Lending
Architecture: Service Landscape (alternatively: Architecture Framework and
Foundation)
Active engagement in
area relevant to
Member
In addition approx. 20
PDs*) per working group per
year (mainly virtual
collaboration)
*) PDs = Person Days
Engagement Level 3: Active Contribution
6-9 PDs*) per member
representative per year
Member contributing membership fee to support funding of third party
resources
Access to BIAN internal wiki, including work in progress (e.g. documents
currently under review)
Engagement limited to participation in physical BIAN Core Team Meetings
Next event: March 12 - 15, London, UK
Engagement Level 1: Membership and Limited Engagement Financial and Marketing
Support
Network
See above – in addition:
Participation in Document reviews – Contribution to Quality Assurance
Virtual or physical review sessions with other subject matter experts
Recently finalized documents prior to final approval and publication
Guidance through
Participation in Reviews
In addition approx. 2
PDs*) per expert review:
Prep., guidelines, review)
Engagement Level 2: Participation in (virtual) Reviews
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Service Landscape 2.0 Webinar
40
Questions? Questions?
Top Related