Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are...

40
26 February 2013 Hans Tesselaar / Guy Rackham / Dave Banko Service Landscape 2.0 Webinar

Transcript of Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are...

Page 1: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

26 February 2013

Hans Tesselaar / Guy Rackham / Dave Banko

Service Landscape 2.0 Webinar

Page 2: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Agenda

BIAN Introduction

Service Landscape 2.0

BIAN The Organization

How to Become a Member?

2

Page 3: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

A Warm Welcome to YOU – Dialing in From:

India India

Germany Germany Switzerland Switzerland

Mongolia Mongolia Netherlands Netherlands

Ireland Ireland

UK UK

U.S. U.S.

Greece Greece

Venezuela Venezuela

Romania Romania

Spain Spain

Iceland Iceland

Italy Italy

Belgium Belgium

Poland Poland

France France

Honduras Honduras

Canada Canada

Mexico Mexico

New Zealand

Greece

Mexico

Germany Norway Sweden

Canada

USA

Netherlands

Vietnam India

France Belgium Poland

Slovakia Slovakia

Moldova

Pakistan Pakistan

Switzerland

Colombia

Morocco

Ireland

Saudi Arabia

Serbia Serbia Russia

Australia

Singapore

Egypt

Page 4: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

BIAN’s Mission

Central objectives for IT in the banking industry are the reduction of integration

costs and the utilization of the advantages of a service oriented architecture

(SOA). BIAN is defining a common yet exceedingly flexible SOA framework for

the banking industry with the goal of establishing a common language.

Based on broad consensus within the banking industry, this will enable faster,

more efficient strategic and operational changes in banks while helping banks

to address the key market imperative to drive cost reductions through greater

efficiency and organizational flexibility.

BIAN is a global, open, independent and unique community where banks,

software providers and system integrators openly exchange Banking IT

requirements with regard to SOA.

Page 5: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

5

BIAN Vision

Today

BIAN envisions a SOA-enabled banking

industry with both internal and industry-wide

agility and flexibility. BIAN supports banks to

define their internal services based on industry

collaboration and best practices.

2014

Banks are enabled to develop their semantic

service definitions on a consistent basis through

BIAN to enable internal and commercial SOA-

based solutions according to a standardized

industry model.

Ind

ustr

y S

OA

-Fo

cu

s

Standard

Internal SOA-Focus

Proprietary Best practices

BIAN

2014

Inte

rna

l E

xte

rna

l

Ind

ustr

y S

OA

-Fo

cu

s

Standard

Internal SOA-Focus

Proprietary Best practices

Inte

rna

l E

xte

rna

l

Majority

of Banks BIAN

today

Page 6: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

BIAN and other standards are complementary

BIAN key points

Distinct application to application (A2A)

focus, which complements the business-to-

business (B2B) focus of IFX and SWIFT

Total focus on semantic definitions -

technical definitions are excluded from

official work products (helps to balance other

industry efforts that, while not excluding

semantics, have historically focused on

technical specifications)

BIAN, IFX, and the OMG Finance Domain

Task Force recognize ISO 20022 standard

and the SWIFT-administered ISO 20022

Repository key to keeping standards

bodies in the finance sector aligned with

one another

Service-oriented, whereas IFX, SWIFT,

and ISO 20022 are message-oriented

UML is a foundational technology,

heavily used in the financial services industry

A B = A aligns with B

A B = A contributes to B

BIAN

IFX IFX

ISO 20022

Repository

(SWIFT

Administered)

OMG Finance DTF

ISO 20022 Core Standard

OMG UML

A2A B2B

Business

Content:

Technical

Business

Content:

Semantic

Modeling

Languages/

UML Profiles

= Service Oriented

= Message Oriented

= Process Oriented

6

Page 7: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

7

BIAN & Banks BIAN & Partners

Page 8: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Agenda

BIAN Introduction

Service Landscape 2.0

BIAN The Organization

How to Become a Member?

8

Page 9: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Release 2.0 Components

Page 10: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Release History

SL 1.0 (July 2009)

Metamodel

High Level Service Landscape

SL 1.5 (July 2011)

Metamodel

Candidate Service Landscape with 240 Service Domains

How To Guide Documenting Design Principles

SL 1.6 (July 2012)

Metamodel

Candidate Service Landscape with 247 Service Domains (PowerPoint & Excel)

1 Business Scenario (PowerPoint & Excel)

19 Service Domains Initially Defined (Excel)

How To Guide

SL 2.0 (February 2013)

Metamodel

Candidate Service Landscape with 262 Service Domains

39 Business Scenarios

63 Service Domains Initially Defined

Service Landscape and Business Scenarios Added to UML Data Repository*

How To Guide

Includes 2 Case Studies of Usage by BIAN Members

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Page 11: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Release Projection

SL 2.5 (August 2013) - Internal

Candidate Service Landscape with 270 Service Domains

55 Business Scenarios

100 Service Domains Initially Defined

SL 3.0 (Q1 2014)

Metamodel

Candidate Service Landscape with 280 Service Domains

80 Business Scenarios

200 Service Domains Initially Defined (Banking Specific!)

How To Guide Split into 3 Documents for Specific Audiences

Theory & Concepts

Internal Procedures

Deployment Techniques

M4 Bank Model & How To Guide (BIAN Members Only)

SL 4.0 (Q1 2015)

Metamodel

Candidate Service Landscape with 300+ Service Domains

150 Business Scenarios

300 Service Domains Initially Defined

How To Guide (Multiple Documents)

M4 Bank Model & How To Guide (Available for Public)

11

Page 12: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Advantage of Using a UML Data Repository

Improved Quality and Consistency

BIAN Metamodel Built into Data Repository – Entry Forces Adherence

One Location for Business Scenarios and Service Domain Definitions rather than multiple PowerPoint & Excel

Documents

Shortened Publication Cycles

Shorter QA Cycle

Aiming for 6 month Publication Cycles

Ease of Use

Searchable HTML Tree for Public Consumption rather than reviewing multiple documents

BIAN Members

Able to Do Download Metamodel, Service Landscape and Business Scenarios and incorporate them in their own

Enterprise- and Application- Development Modeling Environments

Able to Import BIAN UML Models with all their Attributes, Definitions and Associations

Previously had to hand key

Direct Access to UML Data Repository

Monitor or Comment on Work In-Progress

Submit Content

Develop based on Future Release Information

12

Page 13: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Release 2.0 Components

Non IT and HR Enterprise Services

Payments Account Management

Collateral Administration

Operational Services

Business Planning

Bank Portfolio & Treasury

Regulations & Compliance

Models

Corporate Banking Products

Trade Finance

Corporate Financing & Advisory Services

Market Operations

Wholesale Trading

Investment Management

Consumer Services

Cards

Consumer Loans & Deposits

Marketing

Servicing

Customer Mgmt

Sales

Channel Specific

Product Management

Market Data

Party

External Agency

IT Management

Cross Product Operations

Payments Execution

Cheque Processing

Cash/Currency Inventory

Wire Room

Transaction Engine

Cash Account Record

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Management

Collateral Asset Administration

Collections

Consolidated Customer Activity

Card Issuance

Rewards Points Administration

Billing Services

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Securities Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Order Management

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Network Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment and Facilities Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Committee

Bank Portfolio Analysis

Bank Portfolio Administration

Fraud/AML Resolution

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Financial Accounting

Market Risk Models

Gap Analysis

Credit Risk

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk

Economic Capital

Business Risk

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Management

Business Direction

Knowledge & IP Management

Corporate Relations

Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Financial Markets Consumer Products

Reference Data Sales & Service Business Support Analytics Operations & Execution

Security Services

Security Assurance

Non IT and HR Enterprise Services

Payments Account Management

Collateral Administration

Operational Services

Business Planning

Bank Portfolio & Treasury

Regulations & Compliance

Models

Corporate Banking Products

Trade Finance

Corporate Financing & Advisory Services

Market Operations

Wholesale Trading

Investment Management

Consumer Services

Cards

Consumer Loans & Deposits

Marketing

Servicing

Customer Mgmt

Sales

Channel Specific

Product Management

Market Data

Party

External Agency

IT Management

Cross Product Operations

Payments Execution

Cheque Processing

Cash/Currency Inventory

Wire Room

Transaction Engine

Cash Account Record

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Management

Collateral Asset Administration

Collections

Consolidated Customer Activity

Card Issuance

Rewards Points Administration

Billing Services

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Securities Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Order Management

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Network Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment and Facilities Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Committee

Bank Portfolio Analysis

Bank Portfolio Administration

Fraud/AML Resolution

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Financial Accounting

Market Risk Models

Gap Analysis

Credit Risk

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk

Economic Capital

Business Risk

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Management

Business Direction

Knowledge & IP Management

Corporate Relations

Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Financial Markets Consumer Products

Reference Data Sales & Service Business Support Analytics Operations & Execution

Security Services

Security Assurance

Service Landscape PowerPoint

Service Landscape PowerPoint

Metamodel Metamodel UML Based

Repository & Tooling

UML Based Repository &

Tooling

HTML Business Scenarios HTML Business Scenarios HTML Service Landscape

HTML Service Landscape

The How To Guide is available with the release to explain the BIAN Design Concepts,

Theory & Usage. There are also detailed training presentations available to members.

How To Guide How To Guide

Training Presentations

(For BIAN members)

Training Presentations

(For BIAN members)

Page 14: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Reference Data Sales & Service Business Support Risk &

Compliance Operations & Execution

Non IT and HR Enterprise Services

Payments Account Management Operational Services

Business Planning

Bank Portfolio & Treasury

Regulations & Compliance

Models

Corporate Banking Products

Trade Finance

Market Operations

Wholesale Trading

Investment Management

Consumer Loans & Deposits

Marketing

Servicing

Customer Mgmt

Sales

Channel Specific

Product Management

Market Data

Party

External Agency

IT Management

Cross Product Operations

Payments Execution

Financial Message Gateway

Transaction Engine

Cash Accounting

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Administration

Collateral Management

Collateral Asset Administration

Collections

Card Issuance

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Financing & Advisory Services

Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Financial Instrument Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Market Order

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Consumer Services

Cards

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Location Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel

Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment and Facilities

Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Management

Bank Portfolio Analysis

Bank Portfolio Administration

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Market Risk Models

Gap Analysis

Credit Risk Models

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk Models

Economic Capital

Business Risk Models

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Management

Business Direction

Knowledge & IP Management

Corporate Relations

Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Financial Markets Consumer Products

Security Services

Security Assurance

Financial Inst.Valuation Models

Correspondent Bank Fulfillment

Direct Debit Mandate Mgmt

Direct Debit Fulfillment

Dunning

Syndicated Loan

Location Data Management

Customer Order

Authentication

Authorization

Credit Management

Compliance Checks Open Item Management

Disbursement

Payment Order

Branch Location Management

Cheque Processing

Cash/Currency Inventory

Consolidated Customer Activity

Rewards Points Administration

Billing Services Fraud/AML Resolution

Financial Accounting

Business Area Business Domain Service Domain

BIAN Service Landscape Structure

Page 15: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Non IT and HR

Non IT and HR Enterprise Services

Payments Payments Account Management Account Management

Collateral Collateral Administration

Operational Services Operational Services

Business Planning Business Planning

Bank Portfolio & Bank Portfolio & Treasury

Regulations & Regulations & Compliance

Models Models

Corporate Banking Corporate Banking Products

Trade Finance Trade Finance

Corporate Financing & Advisory Services Corporate Financing & Advisory Services

Market Operations Market Operations

Wholesale Trading Wholesale Trading

Investment Investment Management

Consumer Services Consumer Services

Cards Cards

Consumer Loans & Consumer Loans & Deposits

Marketing Marketing

Servicing Servicing

Customer Mgmt Customer Mgmt

Sales Sales

Channel Specific Channel Specific

Product Management Product Management

Market Data Market Data

Party Party

External Agency External Agency

IT Management IT Management

Cross Product Operations Cross Product Operations

Payments Execution

Cheque Processing

Cash/Currency Inventory

Wire Room

Transaction Engine

Cash Account Record

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Management

Collateral Asset Administration

Collections

Consolidated Customer Activity

Card Issuance

Rewards Points Administration

Billing Services

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Securities Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Order Management

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Network Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel Cross Channel Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment Buildings, Equipment and Facilities

Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Management

Bank Portfolio Analysis

Bank Portfolio Administration

Fraud/AML Resolution

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Financial Accounting

Market Risk Models

Gap Analysis

Credit Risk Models

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk Models

Economic Capital

Business Risk Models

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Human Resource Management

Business Direction Business Direction

Knowledge & IP Knowledge & IP Management

Corporate Relations Corporate Relations

Document Mgmt & Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Corporate Products Financial Markets Financial Markets Consumer Products Consumer Products

Reference Data Sales & Service Business Support Analytics Operations & Execution

BIAN‘s Service Landscape V1.6 Total 247 Service Domains

Security Services

Security Assurance

Valuation Models

Page 16: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Reference Data Sales & Service Business Support Risk &

Compliance Operations & Execution

Non IT and HR

Non IT and HR Enterprise Services

Payments Payments Account Management Account Management Operational Services Operational Services

Business Planning Business Planning

Bank Portfolio & Bank Portfolio & Treasury

Regulations & Regulations & Compliance

Models Models

Corporate Banking Corporate Banking Products

Trade Finance Trade Finance

Market Operations Market Operations

Wholesale Trading Wholesale Trading

Investment Investment Management

Consumer Loans & Consumer Loans & Deposits

Marketing Marketing

Servicing Servicing

Customer Mgmt Customer Mgmt

Sales Sales

Channel Specific Channel Specific

Product Management Product Management

Market Data Market Data

Party Party

External Agency External Agency

IT Management IT Management

Cross Product Operations Cross Product Operations

Payments Execution

Financial Message Gateway

Transaction Engine

Cash Accounting

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Collateral Administration Collateral Management

Collateral Asset Administration

Collections

Card Issuance

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Financing & Advisory Services Corporate Financing & Advisory Services

Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Financial Instrument Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Market Order

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Consumer Services Consumer Services

Cards Cards

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Location Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel Cross Channel

Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment Buildings, Equipment and Facilities

Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Management

Bank Portfolio Analysis

Bank Portfolio Administration

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Market Risk Models

Gap Analysis

Credit Risk Models

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk Models

Economic Capital

Business Risk Models

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Human Resource Management

Business Direction Business Direction

Knowledge & IP Knowledge & IP Management

Corporate Relations Corporate Relations

Document Mgmt & Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Corporate Products Financial Markets Financial Markets Consumer Products Consumer Products

Security Services

Security Assurance

Financial Inst.Valuation Models

Correspondent Bank Fulfillment

Direct Debit Mandate Mgmt

Direct Debit Fulfillment

Dunning

Syndicated Loan

Location Data Management

Customer Order

Authentication

Authorization

Credit Management

Compliance Checks Open Item Management

Disbursement

Payment Order

Branch Location Management

Cheque Processing

Cash/Currency Inventory

Consolidated Customer Activity

Rewards Points Administration

Billing Services Fraud/AML Resolution

Financial Accounting

The BIAN Service Landscape V2.0

Page 17: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Reference Data Sales & Service Business Support Risk &

Compliance Operations & Execution

Non IT and HR

Non IT and HR Enterprise Services

Payments Payments Account Management Account Management Operational Services Operational Services

Business Planning Business Planning

Bank Portfolio & Bank Portfolio & Treasury

Regulations & Regulations & Compliance

Models Models

Corporate Banking Corporate Banking Products

Trade Finance Trade Finance

Market Operations Market Operations

Wholesale Trading Wholesale Trading

Investment Investment Management

Consumer Loans & Consumer Loans & Deposits

Marketing Marketing

Servicing Servicing

Customer Mgmt Customer Mgmt

Sales Sales

Channel Specific Channel Specific

Product Management Product Management

Market Data Market Data

Party Party

External Agency External Agency

IT Management IT Management

Cross Product Operations Cross Product Operations

Payments Execution

Financial Message Gateway

Transaction Engine

Cash Accounting

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Collateral Administration Collateral Management

Collateral Asset Administration

Collections

Card Issuance

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Financing & Advisory Services Corporate Financing & Advisory Services

Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Financial Instrument Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Market Order

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Consumer Services Consumer Services

Cards Cards

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Location Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel Cross Channel

Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment Buildings, Equipment and Facilities

Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Management

Bank Portfolio Analysis

Bank Portfolio Administration

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Market Risk Models

Gap Analysis

Credit Risk Models

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk Models

Economic Capital

Business Risk Models

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Human Resource Management

Business Direction Business Direction

Knowledge & IP Knowledge & IP Management

Corporate Relations Corporate Relations

Document Mgmt & Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Corporate Products Financial Markets Financial Markets Consumer Products Consumer Products

Security Services

Security Assurance

Financial Inst.Valuation Models

Correspondent Bank Fulfillment

Direct Debit Mandate Mgmt

Direct Debit Fulfillment

Dunning

Syndicated Loan

Location Data Management

Customer Order

Authentication

Authorization

Credit Management

Compliance Checks Open Item Management

Disbursement

Payment Order

Branch Location Management

Cheque Processing

Cash/Currency Inventory

Consolidated Customer Activity

Rewards Points Administration

Billing Services Fraud/AML Resolution

Financial Accounting

The BIAN Service Landscape V2.0

Service Domains Targeted by Release

Defined in Release Defined in Release

1.6

2.0

3.0

4.0

2.5

Release

Version V 1.6 V 2.0

V 2.5 (Internal)

V 3.0 V 4.0

Plan

Acutal

17

18

50

63

100

96

200

TBD

300

TBD

Release

Version V 1.6 V 2.0

V 2.5 (Internal)

V 3.0 V 4.0

Plan

Acutal

17

18

50

63

100

96

200

TBD

300

TBD

Page 18: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

Copyright BIAN 2013 | Banking Industry Architecture Network

Service Landscape 2.0 Webinar

Big picture properties

Is a service center (business

capability)

Is a unit combining people,

procedures and systems

Has an associated responsible party

Can be outsourced/in-sourced (if

services can be supported)

Technical properties

A unique business purpose

It is elemental

Collectively comprehensive

Has a ‘Focus Object’

Full Life-Cycle support

Single or Multiple Instances

Short or Long Life-Span

Service Based

The core design structure, the BIAN Service Domain, has a number of defining design

properties

Service Domain Mechanics

Local StateLocal State Local StateLocal State

Full

Lifecycle

Instances

Full

Lifecycle

Instances

Offe

red

S

erv

ices

Co

nsu

med

S

erv

ices

Non IT and HR Enterprise Services

Payments Account Management

Collateral Administration

Operational Services

Business Planning

Bank Portfolio & Treasury

Regulations & Compliance

Models

Corporate Banking Products

Trade Finance

Corporate Financing & Advisory Services

Market Operations

Wholesale Trading

Investment Management

Consumer Services

Cards

Consumer Loans & Deposits

Marketing

Servicing

Customer Mgmt

Sales

Channel Specific

Product Management

Market Data

Party

External Agency

IT Management

Cross Product Operations

Payments Execution

Cheque Processing

Cash/Currency Inventory

Wire Room

Transaction Engine

Cash Account Record

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Management

Collateral Asset Administration

Collections

Consolidated Customer Activity

Card Issuance

Rewards Points Administration

Billing Services

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Securities Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Order Management

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Network Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment and Facilities Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Committee

Bank Portfolio Analysis

Bank Portfolio Administration

Fraud/AML Resolution

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Financial Accounting

Market Risk Models

Gap Analysis

Credit Risk

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk

Economic Capital

Business Risk

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Management

Business Direction

Knowledge & IP Management

Corporate Relations

Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Financial Markets Consumer Products

Reference Data Sales & Service Business Support Analytics Operations & Execution

Security Services

Security Assurance

Customer initiates payment transfer (from

any channel)

The target facility is checked for any payment

restrictions/rules (minimum/maximum)

The current account balance is then checked

Funds are available so the transfer fee is levied

to the customer and profit posted

The transfer initiated with a payment transaction

The appropriate payment channel is selected and the transaction tested for

fraud/AML purposes

The customer current account is debited and

the saving deposit account credited

A transaction notification message is generated for

the customer

Product Design

Current Account

Cash Account Record

Customer Agreement

Payments Execution

Fraud Detection

Is transfer to facility allowed?

Check current balance

Provide current a/c statement

Check transfer terms

Provide facility details and terms

Capture transfer request details

Charge service fee

Initiate transfer

Capture payment & mechanism (inter a/c)

Post charge to current a/c

Invoke fraud/AML test

Execute fraud/AML transfer test

Debit customer a/c

Process debit

Deposit Account

Book service charge

Post fee to P&L a/c

Initiate notification

Post transfer debit to current a/c

Credit customer savings a/c

Process credit

Post transfer credit to deposit a/c

Provide facility payment rules

Correspon-dence

Generate transfer notification message

Scenario: The customer makes a transfer payment from their current account to a savings account

URL

Business Scenario Description : A customer payment is made under an existing Standing Orderagreement

Operational Service Characteristics

Ref

#1

#2

#3

#3

Participating Service Domains Payment Execution

Cash Account record

Correspon-dence

Current Account

Customer Agreement

Involved Service Domain

Involved Service Domain

Involved Service Domain

Calling SD

Receiving SD

Calling SD

Receiving SD

Receiving SD

Calling SD

Calling SD

Receiving SD

Receiving SD

Calling SD #4

Operational Service

Description

Exchanged Business

Informaiton (Item list)

Notify inbound

mail

Get agreement

details

Agreement ID

S. Order ID

Request account

balance Account ID

Provide account

balance

Account

balance

Initiate payment

transaction

Transaction

Details

Pre- Conditions

Post-Conditions

Active Account Mail Delivered

Active

Agreement

Agreement checked for

active SO

Active Account Account balance provided

Funds Available Transaction

initiated

Interaction Type

Hand Off

Request &

Hold

Request &

Hold

Response

Hand Off

URL

#2 Calling

SD Receiving

SD Confirm Standing

Order in order

Agreement

details Response

Interaction Desired Result

Service Domain Name

Description An outline of the business role taken from the V1.5 definition, expanded as necessary

Pattern

Functional pattern

Generic Object

Primary business subject

Object Qualifier(s)

Reflects the life-cycle

UR

L

Responsibility Category

Initialize &

Register

Invocation

& Execution

Maintain &

Analyze

Report &

Notify

Responsibility Description Responsibility

Name

Delegated Service Domain

Delegated Service

Description Capability/

Delegation

Delegated Service

Operation

Iden

tifiers

Dep

iction

Statu

s

Contro

l

Sessio

n

Analys

is

View

Iden

tifiers

Dep

iction

Statu

s

Contro

l

Sessio

n

Analys

is

View

Service Operation

Description

Service Operation

Name

Input Parameters Output Parameters

Object Qualifier(s) Action Property

Property Qualifier

(s)

Pre-conditions

Post-conditions

UR

L

The primary activity setting up a new record

Process New Record Request

NA NA M/C NA A service used to

set up a new instance

Create Focus Object

New Create - -

ID

Address

Active

Date

Caller ID

Age

Rep

ort

ID

Address

Active

Date

Caller ID

Age

Rep

ort

- -

Arrange for the set-up of a supporting customer account for the facility

Request customer account

Customer Account

Set up a new account D Create

customer account

Check history to see if a similar application has

been processed/rejected

Check for possible duplicates

NA NA C NA

Check and extract amount from the balance

Debit the account

Customer Account

Make a withdrawal D Withdrawal to account

Get the account activity and calculate and apply

end of day interest

Calculate daily interest

Customer Account

Get account statement for the day

D Report on account

Update the tax accumulated positions for

the account

Maintain account tax

position NA NA C NA

UR

L

Capture and verify a deposit request

Process Deposit Request

NA NA C NA A service used to make a deposit to

the account

Process Deposit

Execute - -

ID

Am

ount

ID

Resu

lt - -

UR

L

The primary activity setting up a new record

Process New Record Request

NA NA M/C NA A service used to

set up a new instance

Create Focus Object

New Create - -

ID

Addres

s

Active

Date

Caller ID

Age

Rep

ort

ID

Addres

s

Active

Date

Caller ID

Age

Rep

ort

- -

UR

L

The primary activity setting up a new record

Process New Record Request

NA NA C NA A service used to

set up a new instance

Create Focus Object

New Create - -

ID

Address

Active

Date

Caller ID

Age

Rep

ort

ID

Address

Active

Date

Caller ID

Age

Rep

ort

- -

UR

L

Capture and verify a withdrawal request

Process Withdrawal

Request NA NA C NA

A service used to make a payment from the account

Process Payment

Execute - -

ID

Am

ount

ID

Resu

lt

- -

UR

L

Capture and verify a payment request

Process Transfer Request

NA NA M/C NA A service used to make a transfer from the account

Process Transfer

Execute - -

ID

Am

ount

ID

Res

ult - -

Make an inter-account transfer

Transfer payment

Payment Execution

Make a transfer D Payment request

Determine and apply fees to the current account

Calculate and apply fees

Customer Account

Post fees to the account D Post

charges

Make payments corresponding to standing orders

Execute Standing Orders

Payment Execution

Process Payments for Standing Orders

D Payment execution

UR

L

Identify a customer account matching given

details

Query Customer Account

NA NA C NA A service used to identify/query a

customer account

Query Account

Query - -

ID

Referen

ce

ID - -

URL

Assemble and respond to a read account request

Read Customer Account

NA NA C NA A service used to read a customer

account Read Account Read - -

ID

ID

Referen

ce

- -

UR

L

Assemble a report covering many customer

accounts

Get Customer Account Report

NA NA C NA A service to read a

report covering customer accounts

Read Account Report

Read - -

ID

ID

Referen

ce

- -

Notify subscribers on the event of an account

change

Notify Account Update

NA NA C NA

Focus Object

The focus object

URL Reference Object(s )

Reference Objects

Service Landscape

Business Scenarios

Business Scenario - details

Service Domain Template with Standard Semantic Service Operations

≅ The Periodic Table of

Elements

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HTML View of the Service Landscape

19

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20

Customer initiates payment transfer (from

any channel)

The target facility is checked for any payment

restrictions/rules (minimum/maximum)

The current account balance is then checked

Funds are available so the transfer fee is levied

to the customer and profit posted

The transfer initiated with a payment transaction

The appropriate payment channel is selected and

the transaction tested for fraud/AML purposes

The customer current account is debited and

the saving deposit account credited

A transaction notification message is generated for

the customer

Product Design

Current Account

Cash Account Record

Customer Agreement

Payments Execution

Fraud Detection

Is transfer to facility allowed?

Check current balance

Provide current a/c statement

Check transfer terms

Provide facility details and terms

Capture transfer request details

Charge service fee

Initiate transfer

Capture payment & mechanism (inter a/c)

Post charge to current a/c

Invoke fraud/AML test

Execute fraud/AML transfer test

Debit customer a/c

Process debit

Deposit Account

Book service charge

Post fee to P&L a/c

Initiate notification

Post transfer debit to current a/c

Credit customer savings a/c

Process credit

Post transfer credit to deposit a/c

Provide facility payment rules

Correspon-dence

Generate transfer notification message

Scenario: The customer makes a transfer payment from their current account to a savings account

In PowerPoint Prior to 2.0

Customer initiates payment transfer (from

any channel)

The target facility is checked for any payment

restrictions/rules (minimum/maximum)

The current account balance is then checked

Funds are available so the transfer fee is levied

to the customer and profit posted

The transfer initiated with a payment transaction

The appropriate payment channel is selected and

the transaction tested for fraud/AML purposes

The customer current account is debited and

the saving deposit account credited

A transaction notification message is generated for

the customer

Product Design

Current Account

Cash Account Record

Customer Agreement

Payments Execution

Fraud Detection

Is transfer to facility allowed?

Check current balance

Provide current a/c statement

Check transfer terms

Provide facility details and terms

Capture transfer request details

Charge service fee

Initiate transfer

Capture payment & mechanism (inter a/c)

Post charge to current a/c

Invoke fraud/AML test

Execute fraud/AML transfer test

Debit customer a/c

Process debit

Deposit Account

Book service charge

Post fee to P&L a/c

Initiate notification

Post transfer debit to current a/c

Credit customer savings a/c

Process credit

Post transfer credit to deposit a/c

Provide facility payment rules

Correspon-dence

Generate transfer notification message

Scenario: The customer makes a transfer payment from their current account to a savings account

In PowerPoint Prior to 2.0 In PowerPoint Prior to 2.0

HTML View of a Business Scenario

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21

HTML View of a Service Domain ‘Overview’

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22

1. First Select the Service Domain

2. Service operations are grouped in ‘Responsibility Categories’

3. Select the Service Operation and parameter details

HTML View of a Service Domain’s service operations

Service Domain Name

Description An outline of the business role taken from the V1.5 definition, expanded as necessary

Pattern

Functional pattern

Generic Object

Primary business subject

Object Qualifier(s)

Reflects the life-cycle

UR

L

Responsibility Category

Initialize &

Register

Invocation

& Execution

Maintain &

Analyze

Report &

Notify

Responsibility Description Responsibility

Name

Delegated

Service Domain

Delegated Service

Description Capability/

Delegation

Delegated

Service Operation

Identifie

rs

Depic

tion

Sta

tus

Contro

l

Sessio

n

Analy

sis

Vie

w

Identifie

rs

Depic

tion

Sta

tus

Contro

l

Sessio

n

Analy

sis

Vie

w

Service Operation

Description

Service

Operation Name

Input Parameters Output Parameters

Object Qualifier(s) Action Property

Property

Qualifier (s)

Pre-

conditions

Post-

conditions

UR

L

The primary activity setting up a new record

Process New Record Request

NA NA M/C NA A service used to

set up a new instance

Create Focus Object

New Create - -

ID

Addre

ss

Activ

e

Date

Calle

r ID

Age

Report

ID

Addre

ss

Activ

e

Date

Calle

r ID

Age

Report

- -

Arrange for the set-up of a supporting customer account for the facility

Request customer account

Customer Account

Set up a new account D Create

customer account

Check history to see if a similar application has been processed/rejected

Check for possible duplicates

NA NA C NA

Check and extract amount from the balance

Debit the account

Customer Account

Make a withdrawal D Withdrawal to account

Get the account activity and calculate and apply

end of day interest

Calculate daily interest

Customer Account

Get account statement for the day

D Report on account

Update the tax accumulated positions for

the account

Maintain account tax

position NA NA C NA

UR

L

Capture and verify a deposit request

Process Deposit Request

NA NA C NA A service used to make a deposit to

the account

Process Deposit

Execute - -

ID

Am

ount

ID

Result

- -

UR

L

The primary activity setting up a new record

Process New Record Request

NA NA M/C NA A service used to

set up a new instance

Create Focus Object

New Create - -

ID

Addre

ss

Activ

e

Date

Calle

r ID

Age

Report

ID

Addre

ss

Activ

e

Date

Calle

r ID

Age

Report

- -

UR

L

The primary activity setting up a new record

Process New Record Request

NA NA C NA A service used to

set up a new instance

Create Focus Object

New Create - -

ID

Addre

ss

Activ

e

Date

Calle

r ID

Age

Report

ID

Addre

ss

Activ

e

Date

Calle

r ID

Age

Report

- -

UR

L

Capture and verify a withdrawal request

Process Withdrawal

Request NA NA C NA

A service used to make a payment from the account

Process Payment

Execute - -

ID

Am

ount

ID

Result

- -

UR

L

Capture and verify a payment request

Process Transfer Request

NA NA M/C NA A service used to make a transfer from the account

Process Transfer

Execute - -

ID

Am

ount

ID

Result

- -

Make an inter-account transfer

Transfer payment

Payment Execution

Make a transfer D Payment request

Determine and apply fees to the current account

Calculate and apply fees

Customer Account

Post fees to the account D Post

charges

Make payments corresponding to standing orders

Execute Standing Orders

Payment Execution

Process Payments for Standing Orders

D Payment execution

UR

L

Identify a customer account matching given

details

Query Customer Account

NA NA C NA A service used to identify/query a

customer account

Query Account

Query - -

ID

Refe

rence

ID - -

UR

L

Assemble and respond to a read account request

Read Customer Account

NA NA C NA A service used to read a customer

account Read Account Read - -

ID

ID

Refe

rence

- -

UR

L

Assemble a report covering many customer

accounts

Get Customer Account Report

NA NA C NA A service to read a

report covering customer accounts

Read Account Report

Read - -

ID

ID

Refe

rence

- -

Notify subscribers on the event of an account

change

Notify Account Update

NA NA C NA

Focus Object

The focus object

URL Reference Object(s)

Reference Objects

In Excel Prior to 2.0 In Excel Prior to 2.0

Select Service Domain

Select Responsibility

Category

Select Service Operation

& Service Detail

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Service Landscape 2.0 Webinar

A comprehensive design combines an understanding of the static and dynamic elements

Ensuring the assets are

available and deployed

across the business

Ensuring key processes are

optimised for efficient and

effective execution

Route Planning Town Planning

Problems occur when route/process designs are developed reactively without the

organizing framework of a “town plan”…

Ensuring the journey’s

made/’days in the life’ of the

inhabitants are supported

Ensuring the types of

buildings and city

infrastructure is in place

Process Optimization Capability/Resource Planning

BUILDING

ARCHITECTURE

BUSINESS

ARCHITECTURE ✗ ✗

Page 24: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

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Service Landscape 2.0 Webinar

Without a ‘town plan’ to govern the city layout, building are added as and when needed

resulting in a cluttered construction

Page 25: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

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Service Landscape 2.0 Webinar

BIAN’s goal is to improve A2A interoperability by defining standard service operations.

The BIAN model view of business may also be a way to identify and eliminate

fragmentation in the application portfolio…

Page 26: Service Landscape 2.0 Webinar...Service-oriented, whereas IFX, SWIFT, and ISO 20022 are message-oriented UML is a foundational technology, heavily used in the financial services industry

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Service Landscape 2.0 Webinar

For a process view the monthly credit card billing cycle treated as a sequence of actions

that are broken down until the steps are fine grained enough for coding

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Service Landscape 2.0 Webinar

The same business activity is modeled as a conventional process and using service

centered structures as an example

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Service Landscape 2.0 Webinar

Big picture properties

Is a service center (business

capability)

Is a unit combining people,

procedures and systems

Has an associated responsible

party (users)

Can be outsourced/in-sourced (if all

services can be supported)

BIAN Service Domain

Local StateLocal State Local StateLocal State

Full

Lifecycle

Instances

Full

Lifecycle

Instances

Offe

red

S

erv

ice

s

Co

ns

um

ed

S

erv

ice

s

The elemental building block is the BIAN Service Domain

Customer Customer Accounts

Customer

Customer Correspondence

Customer Customer Contract

Payment Payment Transaction

Card Card Processing

Run daily 30 day due card

extract

Filter any cards in

suspense

Identify customer account #

Get account activity history

(30 days)

Calculate minimum payment

Get billing address &

details

Print billing

invoice

Add sales & marketing

materials

Stuff and send out

letters

Receive inbound

payment

Post payment to

account

Update account status

Check for payments received

Get account activity history

(30 days)

Get billing address &

details

Print billing invoice

Post payment to

account

Check for payments received

Customer Accounts

Customer Correspondence

Customer Contract

Payment Transaction

Card Processing

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Service Landscape 2.0 Webinar

Different member organizations have indicated different uses and intended uses of the

BIAN standards. At the highest level this divides between targeted ‘point’ solutions, and

broader enterprise or division wide uses:

Targeted Enterprise

Assessing/implementing point solutions Application portfolio rationalization

Product Launch

Core system repurposing

Vendor solution alignment

Mergers & acquisitions

Investment planning

Outsourcing/insourcing

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Service Landscape 2.0 Webinar

Targeted Solutions: Service Domain designs can be interpreted for many different

situations to develop the far more detailed underlying software designs

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Service Landscape 2.0 Webinar

For an Enterprise Assessment: the Service Landscape is used to develop a specific

business blueprint of the enterprise:

Capabilities are duplicated for the

physical geographic distribution

and command and control (legal

entity) arrangements

Organizational Structure

Centralized Capabilities

Regional Capabilities

Local Logical Specializations

Service Domains are

repeated & specialized

for different logical

requirements such as:

Product/Customer

Segmentation

Channel Variations

Product Hierarchies

CENTRAL

OPERATIONS

Regional

Variations

An selection of Service

Domains is first made for

a particular type of

Financial Services

operation

Business Blueprint

Reference Data Sales & Service Business Support Risk &

Compliance Operations & Execution

Non IT and HR Enterprise Services

Payments Account Management Operational Services

Business Planning

Bank Portfolio & Treasury

Regulations & Compliance

Models

Corporate Banking Products

Trade Finance

Market Operations

Wholesale Trading

Investment Management

Consumer Loans & Deposits

Marketing

Servicing

Customer Mgmt

Sales

Channel Specific

Product Management

Market Data

Party

External Agency

IT Management

Cross Product Operations

Payments Execution

Financial Message Gateway

Transaction Engine

Cash Accounting

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Administration Collateral Management

Collateral Asset Administration

Collections

Card Issuance

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Financing & Advisory Services Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Financial Instrument Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Market Order

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Consumer Services

Cards

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Location Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel

Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment and Facilities Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Management

Bank Portfolio Analysis

Bank Portfolio Administration

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Market Risk Models

Gap Analysis

Credit Risk Models

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk Models

Economic Capital

Business Risk Models

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Management

Business Direction

Knowledge & IP Management

Corporate Relations

Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Financial Markets Consumer Products

Security Services

Security Assurance

Financial Inst.Valuation Models

Correspondent Bank Fulfillment

Direct Debit Mandate Mgmt

Direct Debit Fulfillment

Dunning

Syndicated Loan

Location Data Management

Customer Order

Authentication

Authorization

Credit Management

Compliance Checks Open Item Management

Disbursement

Payment Order

Branch Location Management

Cheque Processing

Cash/Currency Inventory

Consolidated Customer Activity

Rewards Points Administration

Billing Services Fraud/AML Resolution

Financial Accounting

The BIAN Service Landscape V2.0

Reference Data Sales & Service Business Support Risk &

Compliance Operations & Execution

Non IT and HR Enterprise Services

Payments Account Management Operational Services

Business Planning

Bank Portfolio & Treasury

Regulations & Compliance

Models

Corporate Banking Products

Trade Finance

Market Operations

Wholesale Trading

Investment Management

Consumer Loans & Deposits

Marketing

Servicing

Customer Mgmt

Sales

Channel Specific

Product Management

Market Data

Party

External Agency

IT Management

Cross Product Operations

Payments Execution

Financial Message Gateway

Transaction Engine

Cash Accounting

Position Management

Accounts Receivable

Account Reconciliation

Fraud Detection

Reward Points Account

Collateral Administration Collateral Management

Collateral Asset Administration

Collections

Card Issuance

Corporate Credit Facility

Corporate Loan

Cash Mgmt & Account Svs

Cheque Lock Box

Letter of Credit

Bank Guarantee

Trade Finance Services

Corporate Financing & Advisory Services Corporate Finance Services

M&A Advisory Services

Corporate Tax Advisory Svs

Public Offering

Private Placement

Mutual Fund Administration

Hedge Fund Administration

Unit Trust Administration

Order Allocation

Clearing & Settlement

Securities Fails Processing

Trade/Price Reporting

Custody Administration

Customer Entitlement Admin.

Financial Instrument Valuation

Trading Book Oversight

Dealer Workbench

Market Making

Assisted Trading

Program Trading

Market Trading

Market Order

Investment Portfolio Planning

Investment Portfolio Analysis

Investment Portfolio Mgmt

eTrading

Consumer Services

Cards

Currency Exchange

Remittance Services

Trust Services

Brokered Product

Bank Drafts & T Checks

Consumer Investments

Card Facility

Card Authorization

Card Capture

Merchant Relations

Card Billing & Payments

Secured Loans

Unsecured Loans

Consumer Finance

Current Account

Deposit Account

Business Development Policies

Business Development

Brand Management

Advertising

Promotional Events

Prospect Campaign Mgmt

Prospect Campaign Design

Customer Campaign Mgmt

Customer Campaign Design

Customer Surveys

Servicing Issue

Case Management

Case Resolution Analysis

Customer Case

Card Case

Customer Relationship Mgmt

Customer Agreement

Customer Product Coverage

Customer Event History

Customer Behavioral Insights

Customer Credit Rating

Account Recovery

Prospect Campaign Execution

Customer Campaign Execution

Prospect Management

Commission Agreement

Commission Transaction

Product Matching

Sales Planning

Offer Management

Underwriting

Product Expert Sales Support

Call Center Management

Branch Currency Distribution

Product Inventory Item Mgmt

Product Inventory Distribution

Branch Network Mgmt

E-Branch Management

PBX Management

ATM Network Management

Call Center Operations

Branch Location Operations

E-Branch Operations

PBX Operations

ATM Network Operations

Branch Currency Management

Product Design

Product Combination

Product Deployment

Product Training

Product Quality Assurance

Product Pricing Facility

Market Feed Administration

Market Feed Operation

Market Information Mgmt

Financial Market Analysis

Financial Market Research

Quantitative Analysis

Market Data Dissemination Adm

Market Data Dissemination Ops

Financial Instrument Maint.

Reference/Directory Mgmt

Counterparty Administration

Credit Agency Service Ops

Party Data Management

Party Profile

Credit Agency Service Agmt

Syndicate Management

Correspondent Bank Data Mgmt

Sub Custodian Agreement

Product Broker Agreement

Product Service Agency

Contractor/Supplier Agreement

Correspondent Bank Rel Mgmt

Cross Channel

Servicing Position

Servicing Activity Analysis

Contact Routing

Contact Dialogue

Interactive Help

Servicing Event History

Business Command & Control

Business Unit Budget

Business Unit Financial Analysis

Business Unit Financial Ops

Business Unit Accounting

Organizational Model

Business Unit Management

Business Unit Operations

Finance Financial Statements

Financial Control

Financial Compliance Resolution

Tax Administration

Buildings, Equipment and Facilities Property Portfolio

Site Operations

Site Administration

Equipment Administration

Equipment Maintenance

Utilities Administration

Building Maintenance

Internal Audit

Procurement

Fixed Asset Register

Legal Assurance

Supplier Management

Company Billing & Payments

Market Research

Customer Portfolio

Segment Plan

Market Analysis

Competitor Analysis

Product Portfolio

Branch Portfolio

Channel Portfolio

Stock Lending/Repos

Treasury Management

Treasury Administration

Asset Securitization

Factoring

Asset & Liability Management

Bank Portfolio Analysis

Bank Portfolio Administration

Guideline Compliance

Regulatory Compliance

Compliance Reporting

Market Risk Models

Gap Analysis

Credit Risk Models

Customer Behavior Models

Credit/Margin Policies

Production Risk Models

Operational Risk Models

Fraud Models

Liquidity Risk Models

Economic Capital

Business Risk Models

Counterparty Risk

Systems Administration

IT Policies & Plan

IT Arch Stds & Guidelines

Development Environment

System Development

Production Release

System Deployment

Systems Operations

Platform Operations

Systems Help Desk

Systems Assurance

Internal Network Operations

Human Resource Management

Business Direction

Knowledge & IP Management

Corporate Relations

Document Mgmt & Archive

HR Policies & Plan

Employee Assignment

Employee Record

Employee/Contractor Contract

Employee Certification

Employee Assessment

Employee Payroll & Incentives

Travel & Expenses

Employee Access Profile

Employee Benefits

Workforce Training

Recruitment

Corporate Strategy

Corporate Policies

Product & Service Policies

Business Architecture

Continuity Planning

Management Manual

Intellectual Property Portfolio

Knowledge Exchange

Corporate Communications

Corporate Alliance/Stakeholder

Corporate Relationship

Regulatory & Legal Authority

Investor Relations

Document Services

Archive Services

Correspondence

Corporate Products Financial Markets Consumer Products

Security Services

Security Assurance

Financial Inst.Valuation Models

Correspondent Bank Fulfillment

Direct Debit Mandate Mgmt

Direct Debit Fulfillment

Dunning

Syndicated Loan

Location Data Management

Customer Order

Authentication

Authorization

Credit Management

Compliance Checks Open Item Management

Disbursement

Payment Order

Branch Location Management

Cheque Processing

Cash/Currency Inventory

Consolidated Customer Activity

Rewards Points Administration

Billing Services Fraud/AML Resolution

Financial Accounting

The BIAN Service Landscape V2.0

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The Enterprise Blueprint can then be used as a framework for many different types of

assessment – Made Easier with UML Data Repository Tool!

Central Executive

En

terp

rise F

un

cti

on

Central Operations

Regional Operations Regional Operations

Product CRM

En

terp

rise F

un

cti

on

Product CRM

Performance

Measures

Performance

Measures

Resource

Mapping

Resource

Mapping

Feature

Classification

Feature

Classification Exiting capabilities can be

mapped and assessed:

application coverage

(physical distribution)

staffing levels

finances

etc…

Properties associated and

management decisions

supported:

goals/objectives

competitive differentiation

centralize/decentralize

in-source/outsource

etc…

Enterprise Divisional Model with Different Attribution Types

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Agenda

BIAN Introduction

Service Landscape 2.0

BIAN The Organization

How to Become a Member?

33

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The BIAN Organization

34

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BIAN Board of Directors

35

David Vander

General Manager of Services APAC,

Microsoft Corp.

Steve Van Wyk (Chairman)

Executive Vice President, Head of

Operations and Technology,

PNC Financial Services Group, Inc.

David Hamilton

Banking segment president

SunGard Financial Systems

DonTrotta

Global Head of Banking Industry Development ,

SAP AG

Chae An

Vice President Financial Services Solutions

IBM Software Group

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Agenda

BIAN Introduction

Service Landscape 2.0

BIAN The Organization

How to Become a Member?

36

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BIAN’s Internal Wiki and Official Homepage

37

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38

Intellectual Property and Membership Fees

Intellectual Property

BIAN Intellectual property policy

WG membership triggers IPR Policy

Members surrender IP on contributions

to WG’s

Members warrant that all WG

contributions are their IPR

BIAN deliverables are royalty free

Fees (annual membership)

Software / Tech vendors / Integrators

(250 employees or more)

EUR 30.000,-

Banks / FI’s that are not vendors

EUR 20.000,-

Software / Tech vendors / Integrators

(less than 250 employees)

EUR 10.000,-

Visit www.bian.org

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39

Model for Gradually Increased Engagement in BIAN

See above – in addition:

Active engagement in 1 Service Definition Working Group / 1 Architecture

Working, for example:

Service Definition Group: WG Business Partner or Lending

Architecture: Service Landscape (alternatively: Architecture Framework and

Foundation)

Active engagement in

area relevant to

Member

In addition approx. 20

PDs*) per working group per

year (mainly virtual

collaboration)

*) PDs = Person Days

Engagement Level 3: Active Contribution

6-9 PDs*) per member

representative per year

Member contributing membership fee to support funding of third party

resources

Access to BIAN internal wiki, including work in progress (e.g. documents

currently under review)

Engagement limited to participation in physical BIAN Core Team Meetings

Next event: March 12 - 15, London, UK

Engagement Level 1: Membership and Limited Engagement Financial and Marketing

Support

Network

See above – in addition:

Participation in Document reviews – Contribution to Quality Assurance

Virtual or physical review sessions with other subject matter experts

Recently finalized documents prior to final approval and publication

Guidance through

Participation in Reviews

In addition approx. 2

PDs*) per expert review:

Prep., guidelines, review)

Engagement Level 2: Participation in (virtual) Reviews

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40

Questions? Questions?