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SAP Business One
Use this document when selling HansaWorld
Enterprise against SAP Business One
Summary
About SAP Business One AboutSAPBusinessOne formerlyknownasTopManage,soldexclusivelyinIsrael boughtbySAPforUSD8min2002 positionedasstandardaccountingand lowermid-levelERP
solution distributionandlightmanufacturingfocussed targetmarket:5to100employees numberofpartnersworldwide:unkown numberofcustomersworldwide:20,000(2008)
Softwarecost:aboutUSD2,000peruser
AnnualCost:*%formaintenance,additionalcostperpartnerforremotesupport
Servicescosts:atapprox1,000EURp/hour,SAPBusinessOneaveragesaratioofservicestosoftwarecostofapproxi-mately1.5:1.Notethatcostquotedtocustomerisoftensigni-
cantly lower, andthen thecomplexityof theimplementationgraduallypushescoststothisgureorabove.
Section A: Hardware and Platorm
1. Simplicity
HansaWorldEnterpriserunsonasingleserver,althoughitisp1.SimplicityHansaWorld Enterprise runs on a single server, although it ispossibletosetupaseparategatewayformail.
SAPBusinessOnerequiresmanyserversandalevelofsetupand
ITexpertiseinadifferentleaguefromthatrequiredbyHansaWorldEnterprise.Noneof thiscomplexityoffersANYtangiblecustomerbenet.
HardwarerequirementsforSAPBusinessOnesfewlargerinstal-lations serverforMSSQL server forterminalservices(forhosting,orifyoudontwant
toinstalleachclientseparately),whichneedslotsofmemory serverforExchange serverforSharepoint serverforActiveDirectory
Softwarerequirements: WindowsServerforExchange WindowsServerforSharepoint
WindowsServerforActiveDirectory
MSSQLServer
Ifyouwantbettercontrolofyourhardware,givenallthiscomplexity,youalsoaddVMWareintothemix.
Ifyouwanthighavailability,you needasecond server for eachcomponent-andthereforeyouneedclustering,andtheEnterpriseversionofMicrosoftlicenses.
Standarddeploymentsmight getaway withMS Small BusinessServer, andSQLServerExpress,although thisdoesnot includeSharepoint,andlacksscalability.Thisisnotanoptionformultiplelocations.
2. Mixed PlatormHansaWorldEnterpriserunsonUnix/Linux/Mac/Windowsservers,Windows/Mac/Linux/Windows CE/Symbian/iPhone and browserclients.Thisensuresthecustomersfreedomofchoice.Alsotheabilitytohaveanymixoftheseplatformsprotectsthecustomersexistinginvestmentinhardware,allowingthemtochangeattheirownpace.
SAPBusinessOneonlyrunsonWindowsServer,WindowsClients.Linuxserverisofferedinthesouth-eastAsiamarketonly(althoughthismightchange).
3. Choice o databases
HansaWorldEnterpriseoffersaproprietarydatabase,MSSQLor
Oracle,givingthecustomerabetterchoice-asthesedatabasesaremuchmorewidelyusedandknown.
SAPBusinessOneoffersMSSQL,andthenotwidelyusedDB2andSybasedatabases.
4. Security, disaster recovery
HansaWorldEnterprisesaccessrightsareextremelysimpletosetupandmaintain.Proprietaryencryption anddatabase technolo-giesensurefewhackerattemptsandzerosuccessrates.Journal-lingallowszerodatalossindisastersituations,andmostrecentversionssupportextremelyrapidrestoring.
SecurityinSAPBusinessOneisextremelycomplexandexpensivetosetup,andasaresultleavesasignicantriskofleavingsecurityholes.PopularityofMSSQLServermeansthathackersarefamiliarwiththelikelyholes,increasingthelikelihoodofsecurityproblemsiftheinstallationisnotofthehighestquality.
5. 24x7 uptime
HansaWorld Enterprise hasscriptedbackups and journalling toallowtheservertoremainupfor24x7.Forexampleinternationalcompaniesinmultipletimezonesdonotneedtoloseprocessingtimeforbackups,andyetremainonasingle,integratedsolution.
SAPBusinessOnehasnosuchfeature.
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Section B: Network and Architecture
6. Hosting
HansaWorld Enterprise supports hosted servers, removing theneedforexpensiveITstaffatcustomersitestolookafterserverimplementations. Space on virtual servers can be rented fromAmazon.com,withsimplesetup,andmanagedservicesavailablefromHansaWorldandits dealers.Generallya single instance isrequired,incommonwithHansaWorldssingledatabasestrategy,withadditionalspaceforstorageofbackups.Auto-deploymentofclient updates andcustomisation leskeepstheentire strategysimple.Managedservicesrequired for thisoptionareminimal -limitedbroadlytokeepingandcheckingofbackups,managementandassistancewithtestingofupdates,andemergencyrecovery.Costsarelow.
SAPBusinessOnerequiresfourseparateserversifthecustomerhimselfpublishestheIP,otherwiseve.Setupisextremelycomplex,andleavessignicantriskofsecurityholes,overcomplexityofuserproles,andsignicantchallengesforuserstoprintlocally.Asaresultitisalsoextremelycomplextosupport,anduserexperienceofhostingtendstobeverypoor.Costsareatleast50%higherthanHansaWorldEnterprise,ignoringtheveryhighcostsofassociatedservices.
7. Auto-deployed clients
HansaWorldEnterpriseoffersthepossibilitytoputthelatestclientversionontheserveratthesametimeasupdatingtotheserver,andthencontroltheautomaticdeploymentofclientversionswhenauserlogsontotheHansaWorldEnterpriseserverwithalowerversionofthesoftware.ThisisonlypracticalgivenhowefcienttheHansaWorldEnterprisecodeis,makingitsmallenoughtodeploysimply.
SAPBusinessOnehasafatclientarchitecture,requiringacompletereinstallationonlocaldeviceswitheachnewversion,andnopossi-bilitytodeployanyautomationinthisarea.
8. Wide-Area Networking
HansaWorld Enterprise uses on average less than 1k for eachnetwork instruction, resulting in out-of-the-box support for usefromhomeandmobile.Incountrieswithslowinternet,HansaWorld
Enterprise isstill the only viable option for real-time log-in fromremotelocations.
SAP Business One has no possibility to run on slow-speednetworks.Ifmulti-locationormobileuseisrequired,thecustomerneedstobuyexpensivebandwidth(leasedlines),multipleserversforterminalservices(4minimum,possibly5),expensivesetupandrequiresongoingITsupporttokeepthisrunning.
9. Speed o installation
HansaWorldEnterpriseservertakesvetotenminutestoinstall,andeachHansaWorldEnterpriseclienttakestwominutes.
SAPBusinessOneservertakesaboutaday,andeachclienttakes
approximatelyhalfanhour.Asaresult,customersanddealersarewaryaboutupgrading.
Section C: Mobile
10. Mobile Usage
HansaWorldEnterpriseoffersgreatlyimprovedemployeeproduc-tivitythroughtheabilitytologonfromcustomersites,salesloca-tions,suppliers,whilemobile,orfromhome.Ourready-to-delivermobile technology and ERP functions can not bematched byanyofourcompetitors.Morethan3,000ERPscreensonmobiledevices,morethan1,000,000millionlinesofERPcodeandmorethan400standardreportsarereadytobeusedonawidevarietyofmobiledevices.
SAPBusinessOnehasnopossibilitytoberunonmobiledevices.
IfSAP partnersconcentratingonSAPBusinessOne attempt to
deliveranythingremotelysimilar,theyhavetowritetheirownappli-cation on the mobile device, and use expensive and complexmessagingapplicationstosharedatabetweenthemobiledeviceandtheSAPBusinessOneMSSQLServer.NoSAPBusinessOnepartnershavesuccessfullydeliveredthistypeofapplication,andsothecustomerfacessignicantriskswhenthisisoffered.
11. Choice o mobile devices
HansaWorld supports a range of mobile devices as standard,includingWindowsCEandMobile5and6PDAs,NokiaSmart-phones(runningSymbian60and80),andiPhones.GivenHansa-Worldsexperienceinthisarea,andtheexibilityoftheHALtoolset,wecanputHansaWorldEnterpriseonfurtherdeviceswithminimaleffort.
SAPhasnopossibilitytoberunonmobiledevices.
Anythird-partyapplicationwrittenforamobiledevicewillONLYrunonthatdevice;assoonasthatdeviceiswithdrawnfromthemarket,thethird-partyapplicationneedssignicantre-engineeringtorunonanynewdevice,therebysignicantlyraisingthecostofowner-shipandtherisksofworkingwiththird-partydevelopers.
SAP BusinessOne specically suffers from having a very slowtoolsetforinterfacingtootherapplications,andsowouldnotofferapracticablesolutioninmostcases.
12. SmartAppsHansaWorldEnterpriseoffersthepossibilitytodeploycustomisedapplications onmobile devices inamatter ofhours- includinghandlingofrichmedia,andsynchronisation.
SAPBusinessOnehasnosuchfeatures.
13. Synchronised application code
HansaWorldsSmartAppsengine offers thepossibility todeploycustomisationswhentheuserselectstosynchronisetheirmobiledevicewiththeserver-whichcanbedoneevenwhentheuserisataremotelocation,providedthereisaphonesignal.Ifthecustomerislikelytomakechangestoeldsrequired,orotherinteractionsonthelocaldevice,duringtheimplementation,thisisamajortime-
saver.
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SAPBusinessOnehasnopossibilitytoberunonmobiledevices.
Ifyoumakechangestothird-partyapplicationswrittenformobiledevices,thisrequirestheusertoreturnthedevicetoacentralloca-tion,wheretheoriginalapplicationwillbede-installedandthenewversioninstalled.
Section D: Integrated CRM
14. Truly-integrated CRM
HansaWorldEnterpriseoffersCRMtoolswithinthesameapplica-tionasthenancialandallotherdata.Thesetoolsareavailabletoallareasofthesoftware,notjustcustomers,andsoourcustomersautomaticallygetSupplierRelationshipManagement,andmanage-mentof allactivitieswith allpeople.CRMtools likemailshottingcanbeappliedasstandardtoalldata-forexample,ittakeslessthanaminutetoprepareanemailcampaigntoallcustomerswhohaveboughtaspecicproductinagiventimerange(forproductupgrades/cross-sellingopportunities/productrecalls).ThesetoolsarefullyintegratedwithHansaWorldEnterprisesanalysiscapabili-ties-forexampleallowingemailshotstobeeasilytargetedjusttoendusers,ordealers,ortocustomersinspecicindustriesorofgivensizecriteria.
SAPBusinessOnehassomecomponentsofCRMasstandard,butisheavilyreliantonMSOutlook.UsershavecomplainedthattheinteractionofSAPBusinessOnewithOutlookisslowanddifcult
touse.
15. Group Calendar
MultiPerson/Groupcalendarallowingrealtimeviewingofallcalen-darsandupdatingor addingactivities tomultiplepersoncalen-dars.Technicians,managementorstaffthatarenotofceboundcanaccessthecalendaranywhererealtimewithoutgoingthroughsynchronisationroutinesandpossibledoublebookings.
SAPBusinessOnehasnosuchfeature.SAPBusinessOnesdiaryfunctionissingleuserratherthanmulti-person.
16. Resource Planning
HansaWorld Enterprises Resource Planning enables graphical
schedulingoftasksby: peopleandteamsofpeople(professionalservices) peoplelteredbyproject(professionalservices) machine(production,fornitecapacityplanning) asset(facilitiesmanagement,maintenance) rentalassets rooms(hotels,trainingcompanies)
SAPBusinessOnehasnosuchfeature.
17. Integrated email
HansaWorldEnterpriseoffersanemailserverandclient,whichasaresultmeansthatmailandotherrecordsareautomaticallyinte-
grated.Youcandraganddroprecordsontointernalmails,lesontoanymails,andseetheemailhistoryfromacustomerdashboard.
SAPBusinessOneisheavilyreliantonMSOutlook,andcustomers
complainaboutthis.http://www.strategypartners.com/B1Paper10r.pdf[about Outlook integration] Demonstrations look nice, butcustomersstillcomplainaboutspeedandthelevelofcalendarinte-gration.
18. Conerences
HansaWorld Enterprises Conferences feature allows completeknowledgemanagement,particularlyinconjunctionwiththepaper-clipfeature.AnydatayouwanttosharearoundthecompanycanbestoredintoConferences,andthenreadilyfoundbyusers(usingmulti-ConferenceSearch features)andused(includingdraganddroptoemailandotherrecords).
SAPBusinessOnehasnosuchfeature.
19. Interactive Telephony
HansaWorld Enterprise allows outbound calls from any devicethat supportscalling - computerswithmicrophone andspeakersupport,SmartphonesandiPhones.TheBusinessPhonefeatureallowscalling fromany customeror supplierfacingrecord.AlsoIntelligentRoutingallowstheusertosetuprulestoinstructhowcalls should be routed, basedondata in the ERP system. Forexample,salescanberoutedtotheallocatedsalespersonexceptforthosecustomerswithinvoicesoverdueformorethan60days,whomightberoutedtotheaccountsdepartment.
SAPBusinessOnehasnosuchfeature.
20. Alerts / Alarms
HansaWorldEnterpriseoffersbuilt-inAlarmssoyou canchoosewhattoberemindedof,andbywhatmethod-pop-upwindow,textmessageoremail.Alsoithasfullworkowintheformofcustom-isableBusinessAlerts,wherebythesystemcantriggeralertssuchaspop-upwindows,textmessagesoremailsontheoccurrenceofspeciedevents.
SAP BusinessOne does not offer any workowasstandard. Ifyouapplyexternaltoolstoachievethis,suchasSharepoint,thisisexpensiveandtime-consumingtocreate,expensivetomaintainandlessfunctional.
Section E: Integrated Verticals
21. Integrated Verticals
HansaWorldEnterprisehasstandardmodulesfor: PointofSales FixedAssets WarehouseManagement JobCosting Expenses Hotel Restaurant
Resort Rental CourseBooking
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Loans/CreditManagement
Customs Jewellery ChequeManagement(forSouthAmerica)
SAPBusinessOnehasnosuchmodules.
http://www.strategypartners.com/B1Paper10r.pdfAlthough Steeb [anSAPpartner] put signicant resources intoRetailOne,itnevercameout.ItwasinitiallybuiltforIntersport,butduetoarchitecturallyimposedperformanceproblems,theprojectwasconsideredtobetoodemandingforBusinessOne.SAPisstillinsearchforasuitablesolutionfortheretailmarket.
22. Varieties
HansaWorld Enterprise hasfull handlingof varieties, that allowssize/colour/unit and other variations to be handled without therequirement tocreateseparateitems.Thisoffersmuchstrongerhandlingofclothingretailanddistribution.
SAPBusinessOnehasnosuchfeature.
Section F: International and Multi-company Imple-
mentations
23. Local language screens and localisations
HansaWorldEnterpriseistranslatedinto30languages,andexten-
sivelylocalisedandactivelyusedinaround100countries.
SAPBusinessOne isalsotranslated intomany languages, andlocalisedformanycountries.SAPwasinahurrytolocaliseTopManage for many markets, and therefore the strength of localfeaturesisgenerallyseenasweak.
24. Multi-language documents
HansaWorld Enterprise single language versions can produceoutputdocumentssuchasinvoicesincustomer/supplierlanguageswithminimalsetupbytheuser,thereafterautomatedtoproducethecorrectlanguageonprintingthedocument.Languagetablesensurethatdataisdisplayedintheappropriatelanguagefortheform.
InSAPBusinessOnealloutputdocumentsrequireprogramming,and somulti-languagestationery can beset up, but this isnotstandardandsoexpensivetoachieve.Sincepartnerstendtohaveskillsonlyforonecountry,creatingprogrammedformsinmultiplelanguagesisverydifculttoachieve.
Therearenolanguagetablesforkeyelds,andsodataappearsinlocallanguagewhateverthelanguageoftheform.
25. Multi-language screens and data
HansaWorld Enterprise has mixed language versions, wherebyinternationalmanagersusingscreensandreportsinonelanguage
can review local languagedata entered bystaff usingdifferentlanguagescreens.Allofthisismanagedfromasingleapplicationandsingledatale.
ForSAPBusinessOne,differentexecutablelesarerequiredforeachlanguage,makingitdifculttosetupatrulymulti-languageimplementation (quite aside from the fact that some languagescannotbemixedatall).Therearenolanguagetableswheretheusercansethowdatainonelanguagewillshowupinreportsinanother.
26. Multi-currency
In HansaWorld Enterprise, transactions can be entered in anycurrency. Receiptsand payments can beprocessed in curren-ciesotherthantheinvoicedcurrency,andHansaWorldEnterprisehandlestheexchangegains/lossesautomatically.Batch routinesexisttopostunrealisedgainsandlossesatmonthend.
You cannot mix currencies in SAP Business One transactions.[unrealisedgains/losses?]
27. Dual Base currency
In HansaWorld Enterprise, transactions can be entered in anycurrency,andarethenstoredinuptothreecurrencies(currencyoftransaction,homecurrency,andgroupreportingcurrency),there-foresupportingconsolidationusingactualtransactionrates.
For SAP BusinessOne, reporting in two currencies isachievedthroughareportingalgorithm,meaningthattransactionsarestoredonlyintransactioncurrenciesandlocalcurrency,andmonth-endreportscanbebuiltfromtransactiondetailsbyreadingagainsttheexchangeratetable(thereforenotallowingtransactionrates,and
makingreportingslowinthisarea).[checkifeventhisistrue]
28. Real-time consolidation
HansaWorld Enterprise has a standard Consolidation module,allowingreal-timegroupreporting.
SAPBusinessOnehasnosuchfeature.ConsolidationsmustbeperformedoutsideofSAPBusinessOne.
29. Automatic upload o exchange rates
Insomecountries,HansaWorldEnterpriseoffersamonthlyservice(deployedasSoftwareasaService)wherebyexchangeratescanbepicked upautomaticallyfromcentral banks- removingdata
entry in this area,and the possibilityofmistakeswhich requireexpensiveresourcestox.
SAPBusinessOnehasnosuchfeature.
30. Shared registers
Inamulti-companyinstallation,eachregisterisheldseparatelyineachcompany,so forexamplea vecompanyinstallationwouldhaveveseparateContactregisters.HansaWorldEnterpriseoffersthepossibilitytosharetheContactregistereitheracrossallcompa-nies,orjustaselectionofthoseve-andasaresultaContactwhosedetailsneedtobeinallvecompanieswillappeartherewithasingleentry.
SAPBusinessOnehasnosuchfeature.
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31. International implementations
HansaWorld issufciently small company,withpersonal contactwithallresellers,thatitispossibletohaveasingleprojectmanagerfor any international implementation, and genuine interactionbetweenallmembersoftheteam.
SAP offers no such possibility; there will be multiple resellersinvolved,allcompetitive,withnocentralcontrol.
Section G: Analysis and Reporting
32. Analysis
HansaWorldEnterpriseoffersupto15levelsofanalysisonnancial
transactions(Objects),and30levelsonstaticdata(customeranditemclassications).
SAPBusinessOnehasonelevelofanalysis.
33. Integrated Business Intelligence
HansaWorldEnterpriseoffersBusinessIntelligencefromwithintheapplication,launcheddirectlyfromKPIs.Pre-existingBItemplatesensurethatdeploymentisimmediate.
SAPBusinessOnehasno inlinepossibility,nostandardpartner-shipswithBIproviders,andnopre-existingtemplatesforBI.AsaresulttherearehundredsofhoursrequiredtoproduceBI.AlsothelowerlevelofanalysiswithintheproductmakestheendresultofBI
dramaticallylesseffectivethanHansaWorldEnterprise.
SAPboughtBusinessObjectsin2009,whichinevitablymeansthatSAPwillwithdrawmanyofSAPBusinessOnescurrentanalysistools,andwillaimtodeliverinterfacedBusinessIntelligenceinduecourse-thereisnodeliverydateforthis.
34. Real-time reporting
AllofHansaWorldEnterprisesreportingisavailablereal-time,rightthroughtoconsolidatedreportsandbusinessintelligence.Parallelreportingensuresthisdoesntimpactscalability.
SAPBusinessOnehasnoconsolidatedreports,andnoreal-timebusinessintelligenceoptions.
Section H: Customisation
35. Customisation
HansaWorld Enterprise offers, in addition, thepossibility to addelds,graphicalbuttons,wholemodules,andevent-drivenlogic.
SAP BusinessOne has the possibilityfor usersto change eldnames, and a programming language required for setting upoutputforms,andforreporting.
http://www.strategypartners.com/B1Paper10r.pdf
thisstrategyhasseverelimitations.Itlimitstheroomforcreativityforpartners,andithasbeenfoundtobepainfullyslow.TheBusi-
nessOneSDKisnotasuitablevehicleforintegratingthroughput
anddataintensivesolutions.Projectswherethiswasattempted,includingtheIntersportRetailproject,failed.
...wefailtounderstandwhySAPhassettledforamediocreexten-sionconceptforaproductthatisinbitterneedofit.
36. Availability o source code
AllofHansaWorldEnterprisesapplicationlogicisinHAL(HansaApplication Language), the customisation engine. HansaWorldmakesavailableallHALSourceCodetoanyonewhohassuccess-fullytakentrainingonHAL-makingitsimpletotweakexistingcode,andtocreatenewfunctionalitythatlookssimilartoanyexistingcode.
SAPBusinessOnedoesnotofferthis.
Section I: Internet Services
37. Internet Services
HansaWorld Enterprise has the technology to offer third-partyservices on a Software as a Service model, with subscriptionpricing,nosoftwareinstalledatcustomersite,noupgradeissues,andtheabilitytoswitchtheserviceonandoffatamomentsnotice.
Indifferentcountries,theseinclude: creditchecking,providingafullcreditreportontheprospect/
customer eInvoicing postcode/addressvalidation eBanking SMShandling creditcardprocessing exchangeratepickupfromcentralbanks mapping interactionwithshippingcompanies(e.g.Fedex)
SAPBusinessOnehasnointernetservices.Allthird-partyserviceshavetobeconnectedusingexpensiveinterfacingwrittenspeci-cally for each customer and deployed separately at each site.Upgradeswillbeconsequentlymuchmorecomplexandexpen-
sive.
Section J: e-Commerce
38. Webshop and web engine
HansaWorld Enterprise offers a fully-congurable, style-sheetdriven webshop that allows users to manage content, withouttechnicalskillsinareassuchasHTML.ItisdeliveredaspartofacompletewebenginethatispartoftheERPsystem,notaseparateapplicationrequiringinterfacing-andsouserscaninteractwithanywebpages.Forexample,supplierscanbeemailedURLswitheachPurchaseOrder,thattakethembacktothePurchaseOrderrecord
toallowthesuppliertoentertheexpecteddeliverydate.Thisgivesthepossibilityofofferingdirectaccesstoexternalpartnersfroma
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webportaltoplaceorders,trackthestatusoftheorder,followup
onserialcheckstocklevelsforItems,subassembliesandcompo-nents.
SAPBusinessOnehasaverylimited,template-drivenwebshop.
Section K: Other Features
39. Pictures on Items
HansaWorld Enterprise allows pictures to be displayed directlyonItemrecords,andprovidesCoverowasameansofselectingItemsbypicture.
SAPBusinessOnehasnosuchfeature.
40. Pictures on Forms
HansaWorldEnterpriseallowspicturesstoredagainstItemstobeprintedonFormssuchasQuotations,OrdersandInvoices.
SAPBusinessOnehasnosuchfeature.
Section L: Vendor Oerings
41. e-Learning
HansaWorld Enterprise offers context-sensitive web movies
to explain how to use functionality - not just searchable onlinemanuals.
SAPBusinessOnehasnosuchfeature.
42. AppStore
[Notyetimplemented]HansaWorldoffersastorewithdealerandin-housecustomisedcode offerings,supportedby eLearningtoshowthefunctionality,customerfeedbackintheformofratings,andoptionsforpurchaseofsourcecodeaswellasjustthefunc-tionality.
SAPBusinessOnehasnosuchfeature.
General Points
1. Ease o use
HansaWorldEnterprisewaswrittenoriginallyforverysmallcompa-nies,andthencodehasgraduallybeenaddedtofulllthemorecomplex requirementsof larger companies. Ease ofuse stemsfrom: rigorousapplicationofconsistentdesignstandards refusaltoaddfeaturesintostandardthatwouldovercompli-
cate cleaninterfacedriven particularly fromprogrammingon the
MacplatformandadherencestoApplesAquaguidelines
continuingsupportforsmaller,simplerusersinthesamecodebaseasthelargersystems
toolssuchasdraganddrop(ofrecordsandles)andgesture
supportonMacs completecommitmenttosimpletoolstopromoteefciencies,suchaserrorcorrectionwithfullaudittrailonthefaceofjour-nals(withoptionforcleanaudittrailsorwithcorrections)
simpletechnologytosupportdrilldowntosourcerecords,onfromtheretoanyrelateddatainanydirection
verystrongsearchingthroughoutthesoftware.
Although TopManage alsostartedby selling to smaller compa-nies,thedesignofSAPBusinessOneisbasedonaddingfeatureswhetherornottheseareofgenericinterest-sinceSAPhadtoaddasignicantnumberoffeaturesquicklytocoverthegapsintheIsraeliproduct.
SAPBusinessOnehas nodraganddrop,andnosimpleerrorcorrection(asidefromreversingtheoffendingentryandre-enteringit,leavingnooptionforcleanmanagementreports).[drilldown?]
2. Future Saety
HansaWorldisindependentlyowned,andinvestingaround35%ofturnoverinproductdevelopment.Ithasretainedasignicantleadonitscompetitorsinreleasingnewtechnologies,andthestrategyofnot relyingonthird parties isa key component incontinuingtodeliverinthisarea.TheGroupManagingDirector,KarlBohlin,remainsthevisionarybehindtheproduct,anddrivestheadherenceto strict architectural anddesign guidelines that ensure Hansa-WorldEnterprisecontinuestooutperform.
SAPisexperiencingsignicantfall-outasaresultofthemismatchbetween:-thetargetmarketoflowermid-rangecustomers,whowantsimpletoimplementsoftwarenonethelesswithrichfunctionality-thecomplexityofinstallation-theshortageoffunctionality.
Asaresult,thereareahighnumberoffailedSAPBusinessOneinstallations.ThereisasignicantriskthatthedamagetotheSAPbrandisofahighervaluethanthetotalSAPBusinessOneprots,andthereforeSAPwillbeforcedtowithdrawSAPBusinessOne.
SAPwithdrewSAPBusinessOnefromtheNordicmarketsin[2005].
http://www.strategypartners.com/B1Paper10r.pdfTodate,SAPhasnot beenableto sellBusinessOneas oftenasithadplanned...LargeBusinessOnepartnerslikeT-Systems,Steeb(afullyownedsubsidiaryofSAP),andRedITinSwitzerlandstoppedtheBusinessOneservicehub...GiventhedevelopmentalcharacterofBusinessOneanditsarchitecturallimitations,itdoesnotseemlikelythatcustomersorpartnerscanexploitastableutili-zationandamortizationperiodofsevenyears.WhenengagingonBusinessOne,itratherappearstobeadvisabletoallowforcontin-genciescoveringearlydepreciation....SAPs infrastructureis tooexpensiveforalow-priceproductlikeBusinessOne...SAPistryingitsbesttoreducecosts.Transferringproductdevelopmenttolow-costcountriesispartoftheequation...Lookingatthenumberswe
have,wecannotseehowSAPmakesmoneywithBusinessOne.SAPhastriedmanytimestoscaleR/3down.Allattemptstomaskthecomplexityandtheresourcerequirementswereunsuccessful.
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Initsdespair,SAPnallyresortedtoaproductthatarchitecturally
wasinstraightviolationof itspreviouslyexpressedconvictions...SAPmayverywellxagoodmanyofBusinessOnesproblems,albeitathighcostsandfurtherpushingoutabreakevenpointforitsinvestment.Areasthatcannotbexedeasilyarethearchitecture,theincompatibilitywithitsotherproducts,andtheeconomics....WewouldnotbesurprisedtoseeSAPtakingsomeradicalstepstwoyearsfromnow;ifandwhenSAPhasproventhatitcanscaledownareworkedAll-in-Oneandcomplywithitsownarchitecturalmasterplan.
3. Satisfed customers
HansaWorld has a satised customer base of over 71,000customersworldwide.Mostofourcustomersstaywithoursoft-wareformorethan5years.Ourcompanyintentionistobuildlong
protable relationships with our customers. We do not activelymarketandadvertiseandhavemanagedtogetmostofour71,000customersworldwidethroughwordofmouthasaresultofsatis-edreferencecustomers.In2008HansaWorldEnterprisegotthehighestmarksintheSoftwareSatisfactionAwards,votedforexclu-sivelybyERPsoftwareusers:http://www.accountingweb.co.uk/cgi-bin/item.cgi?id=195979
In2009,HWEtoppedindependentresearchbyAdvinceonsoft-wareusability.http://www.advince.se/pdf/Presentation_18_mars_2009_vagvalaf-farssystem.pdf
SatisfactionwithSAPBusinessOneisbelowaverage,withimple-
mentationsgenerallyfailingthroughovercomplication,insufcientskillsinthereseller,orinadequatedetailedfunctionality.
4. Tomorrows technology
HansaWorld is absolutely determined to maintain its lead insupplying leading-edge technologies that deliver true customerbenet.RecentexamplesincludeTelephony,VOIP,InternetServicesandMobileDevices.
SAPstrugglestoputnewtechnologiesintoSAPBusinessOne,ascanbeseenbythenumberoftechnicalareaslistedbelowforwhichSAPBusinessOnehasnooption.Thisistheresultofthelossoftheoriginalproductdesigners,andtheslowspeedofdevelopment
thatisaresultofdesignbycommitteeandlargecompanyowner-ship.
5. Feature depth
HansaWorldEnterprisehasthebenetofmorethan20yearsofconstantdevelopment, froma company that hasreinvested themaximum it dares into research and development rather thangeneratingsignicantreturnsforshareholders.Asaresult,ithasadepthoffunctionalityineachareadeliveredthatissignicantricherthanotherproducts.
There are continuing complaints that SAP BusinessOne is animmatureproduct,asaresultofitshumblebeginningsinIsrael.Manyofthesecomplaintscentrearoundlackofin-depthfunction-
ality,particularlyinnewerareasaddedsuchasmanufacturing.