SAPBusinessOneLR

8/2/2019 SAPBusinessOneLR

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SAP Business One

Use this document when selling HansaWorld

Enterprise against SAP Business One

Summary

About SAP Business One AboutSAPBusinessOne formerlyknownasTopManage,soldexclusivelyinIsrael boughtbySAPforUSD8min2002 positionedasstandardaccountingand lowermid-levelERP

solution distributionandlightmanufacturingfocussed targetmarket:5to100employees numberofpartnersworldwide:unkown numberofcustomersworldwide:20,000(2008)

Softwarecost:aboutUSD2,000peruser

AnnualCost:*%formaintenance,additionalcostperpartnerforremotesupport

Servicescosts:atapprox1,000EURp/hour,SAPBusinessOneaveragesaratioofservicestosoftwarecostofapproxi-mately1.5:1.Notethatcostquotedtocustomerisoftensigni-

cantly lower, andthen thecomplexityof theimplementationgraduallypushescoststothisgureorabove.

Section A: Hardware and Platorm

1. Simplicity

HansaWorldEnterpriserunsonasingleserver,althoughitisp1.SimplicityHansaWorld Enterprise runs on a single server, although it ispossibletosetupaseparategatewayformail.

SAPBusinessOnerequiresmanyserversandalevelofsetupand

ITexpertiseinadifferentleaguefromthatrequiredbyHansaWorldEnterprise.Noneof thiscomplexityoffersANYtangiblecustomerbenet.

HardwarerequirementsforSAPBusinessOnesfewlargerinstal-lations serverforMSSQL server forterminalservices(forhosting,orifyoudontwant

toinstalleachclientseparately),whichneedslotsofmemory serverforExchange serverforSharepoint serverforActiveDirectory

Softwarerequirements: WindowsServerforExchange WindowsServerforSharepoint

WindowsServerforActiveDirectory

MSSQLServer

Ifyouwantbettercontrolofyourhardware,givenallthiscomplexity,youalsoaddVMWareintothemix.

Ifyouwanthighavailability,you needasecond server for eachcomponent-andthereforeyouneedclustering,andtheEnterpriseversionofMicrosoftlicenses.

Standarddeploymentsmight getaway withMS Small BusinessServer, andSQLServerExpress,although thisdoesnot includeSharepoint,andlacksscalability.Thisisnotanoptionformultiplelocations.

2. Mixed PlatormHansaWorldEnterpriserunsonUnix/Linux/Mac/Windowsservers,Windows/Mac/Linux/Windows CE/Symbian/iPhone and browserclients.Thisensuresthecustomersfreedomofchoice.Alsotheabilitytohaveanymixoftheseplatformsprotectsthecustomersexistinginvestmentinhardware,allowingthemtochangeattheirownpace.

SAPBusinessOneonlyrunsonWindowsServer,WindowsClients.Linuxserverisofferedinthesouth-eastAsiamarketonly(althoughthismightchange).

3. Choice o databases

HansaWorldEnterpriseoffersaproprietarydatabase,MSSQLor

Oracle,givingthecustomerabetterchoice-asthesedatabasesaremuchmorewidelyusedandknown.

SAPBusinessOneoffersMSSQL,andthenotwidelyusedDB2andSybasedatabases.

4. Security, disaster recovery

HansaWorldEnterprisesaccessrightsareextremelysimpletosetupandmaintain.Proprietaryencryption anddatabase technolo-giesensurefewhackerattemptsandzerosuccessrates.Journal-lingallowszerodatalossindisastersituations,andmostrecentversionssupportextremelyrapidrestoring.

SecurityinSAPBusinessOneisextremelycomplexandexpensivetosetup,andasaresultleavesasignicantriskofleavingsecurityholes.PopularityofMSSQLServermeansthathackersarefamiliarwiththelikelyholes,increasingthelikelihoodofsecurityproblemsiftheinstallationisnotofthehighestquality.

5. 24x7 uptime

HansaWorld Enterprise hasscriptedbackups and journalling toallowtheservertoremainupfor24x7.Forexampleinternationalcompaniesinmultipletimezonesdonotneedtoloseprocessingtimeforbackups,andyetremainonasingle,integratedsolution.

SAPBusinessOnehasnosuchfeature.


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Section B: Network and Architecture

6. Hosting

HansaWorld Enterprise supports hosted servers, removing theneedforexpensiveITstaffatcustomersitestolookafterserverimplementations. Space on virtual servers can be rented fromAmazon.com,withsimplesetup,andmanagedservicesavailablefromHansaWorldandits dealers.Generallya single instance isrequired,incommonwithHansaWorldssingledatabasestrategy,withadditionalspaceforstorageofbackups.Auto-deploymentofclient updates andcustomisation leskeepstheentire strategysimple.Managedservicesrequired for thisoptionareminimal -limitedbroadlytokeepingandcheckingofbackups,managementandassistancewithtestingofupdates,andemergencyrecovery.Costsarelow.

SAPBusinessOnerequiresfourseparateserversifthecustomerhimselfpublishestheIP,otherwiseve.Setupisextremelycomplex,andleavessignicantriskofsecurityholes,overcomplexityofuserproles,andsignicantchallengesforuserstoprintlocally.Asaresultitisalsoextremelycomplextosupport,anduserexperienceofhostingtendstobeverypoor.Costsareatleast50%higherthanHansaWorldEnterprise,ignoringtheveryhighcostsofassociatedservices.

7. Auto-deployed clients

HansaWorldEnterpriseoffersthepossibilitytoputthelatestclientversionontheserveratthesametimeasupdatingtotheserver,andthencontroltheautomaticdeploymentofclientversionswhenauserlogsontotheHansaWorldEnterpriseserverwithalowerversionofthesoftware.ThisisonlypracticalgivenhowefcienttheHansaWorldEnterprisecodeis,makingitsmallenoughtodeploysimply.

SAPBusinessOnehasafatclientarchitecture,requiringacompletereinstallationonlocaldeviceswitheachnewversion,andnopossi-bilitytodeployanyautomationinthisarea.

8. Wide-Area Networking

HansaWorld Enterprise uses on average less than 1k for eachnetwork instruction, resulting in out-of-the-box support for usefromhomeandmobile.Incountrieswithslowinternet,HansaWorld

Enterprise isstill the only viable option for real-time log-in fromremotelocations.

SAP Business One has no possibility to run on slow-speednetworks.Ifmulti-locationormobileuseisrequired,thecustomerneedstobuyexpensivebandwidth(leasedlines),multipleserversforterminalservices(4minimum,possibly5),expensivesetupandrequiresongoingITsupporttokeepthisrunning.

9. Speed o installation

HansaWorldEnterpriseservertakesvetotenminutestoinstall,andeachHansaWorldEnterpriseclienttakestwominutes.

SAPBusinessOneservertakesaboutaday,andeachclienttakes

approximatelyhalfanhour.Asaresult,customersanddealersarewaryaboutupgrading.

Section C: Mobile

10. Mobile Usage

HansaWorldEnterpriseoffersgreatlyimprovedemployeeproduc-tivitythroughtheabilitytologonfromcustomersites,salesloca-tions,suppliers,whilemobile,orfromhome.Ourready-to-delivermobile technology and ERP functions can not bematched byanyofourcompetitors.Morethan3,000ERPscreensonmobiledevices,morethan1,000,000millionlinesofERPcodeandmorethan400standardreportsarereadytobeusedonawidevarietyofmobiledevices.

SAPBusinessOnehasnopossibilitytoberunonmobiledevices.

IfSAP partnersconcentratingonSAPBusinessOne attempt to

deliveranythingremotelysimilar,theyhavetowritetheirownappli-cation on the mobile device, and use expensive and complexmessagingapplicationstosharedatabetweenthemobiledeviceandtheSAPBusinessOneMSSQLServer.NoSAPBusinessOnepartnershavesuccessfullydeliveredthistypeofapplication,andsothecustomerfacessignicantriskswhenthisisoffered.

11. Choice o mobile devices

HansaWorld supports a range of mobile devices as standard,includingWindowsCEandMobile5and6PDAs,NokiaSmart-phones(runningSymbian60and80),andiPhones.GivenHansa-Worldsexperienceinthisarea,andtheexibilityoftheHALtoolset,wecanputHansaWorldEnterpriseonfurtherdeviceswithminimaleffort.

SAPhasnopossibilitytoberunonmobiledevices.

Anythird-partyapplicationwrittenforamobiledevicewillONLYrunonthatdevice;assoonasthatdeviceiswithdrawnfromthemarket,thethird-partyapplicationneedssignicantre-engineeringtorunonanynewdevice,therebysignicantlyraisingthecostofowner-shipandtherisksofworkingwiththird-partydevelopers.

SAP BusinessOne specically suffers from having a very slowtoolsetforinterfacingtootherapplications,andsowouldnotofferapracticablesolutioninmostcases.

12. SmartAppsHansaWorldEnterpriseoffersthepossibilitytodeploycustomisedapplications onmobile devices inamatter ofhours- includinghandlingofrichmedia,andsynchronisation.

SAPBusinessOnehasnosuchfeatures.

13. Synchronised application code

HansaWorldsSmartAppsengine offers thepossibility todeploycustomisationswhentheuserselectstosynchronisetheirmobiledevicewiththeserver-whichcanbedoneevenwhentheuserisataremotelocation,providedthereisaphonesignal.Ifthecustomerislikelytomakechangestoeldsrequired,orotherinteractionsonthelocaldevice,duringtheimplementation,thisisamajortime-

saver.


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SAPBusinessOnehasnopossibilitytoberunonmobiledevices.

Ifyoumakechangestothird-partyapplicationswrittenformobiledevices,thisrequirestheusertoreturnthedevicetoacentralloca-tion,wheretheoriginalapplicationwillbede-installedandthenewversioninstalled.

Section D: Integrated CRM

14. Truly-integrated CRM

HansaWorldEnterpriseoffersCRMtoolswithinthesameapplica-tionasthenancialandallotherdata.Thesetoolsareavailabletoallareasofthesoftware,notjustcustomers,andsoourcustomersautomaticallygetSupplierRelationshipManagement,andmanage-mentof allactivitieswith allpeople.CRMtools likemailshottingcanbeappliedasstandardtoalldata-forexample,ittakeslessthanaminutetoprepareanemailcampaigntoallcustomerswhohaveboughtaspecicproductinagiventimerange(forproductupgrades/cross-sellingopportunities/productrecalls).ThesetoolsarefullyintegratedwithHansaWorldEnterprisesanalysiscapabili-ties-forexampleallowingemailshotstobeeasilytargetedjusttoendusers,ordealers,ortocustomersinspecicindustriesorofgivensizecriteria.

SAPBusinessOnehassomecomponentsofCRMasstandard,butisheavilyreliantonMSOutlook.UsershavecomplainedthattheinteractionofSAPBusinessOnewithOutlookisslowanddifcult

touse.

15. Group Calendar

MultiPerson/Groupcalendarallowingrealtimeviewingofallcalen-darsandupdatingor addingactivities tomultiplepersoncalen-dars.Technicians,managementorstaffthatarenotofceboundcanaccessthecalendaranywhererealtimewithoutgoingthroughsynchronisationroutinesandpossibledoublebookings.

SAPBusinessOnehasnosuchfeature.SAPBusinessOnesdiaryfunctionissingleuserratherthanmulti-person.

16. Resource Planning

HansaWorld Enterprises Resource Planning enables graphical

schedulingoftasksby: peopleandteamsofpeople(professionalservices) peoplelteredbyproject(professionalservices) machine(production,fornitecapacityplanning) asset(facilitiesmanagement,maintenance) rentalassets rooms(hotels,trainingcompanies)


17. Integrated email

HansaWorldEnterpriseoffersanemailserverandclient,whichasaresultmeansthatmailandotherrecordsareautomaticallyinte-

grated.Youcandraganddroprecordsontointernalmails,lesontoanymails,andseetheemailhistoryfromacustomerdashboard.

SAPBusinessOneisheavilyreliantonMSOutlook,andcustomers

complainaboutthis.http://www.strategypartners.com/B1Paper10r.pdf[about Outlook integration] Demonstrations look nice, butcustomersstillcomplainaboutspeedandthelevelofcalendarinte-gration.

18. Conerences

HansaWorld Enterprises Conferences feature allows completeknowledgemanagement,particularlyinconjunctionwiththepaper-clipfeature.AnydatayouwanttosharearoundthecompanycanbestoredintoConferences,andthenreadilyfoundbyusers(usingmulti-ConferenceSearch features)andused(includingdraganddroptoemailandotherrecords).


19. Interactive Telephony

HansaWorld Enterprise allows outbound calls from any devicethat supportscalling - computerswithmicrophone andspeakersupport,SmartphonesandiPhones.TheBusinessPhonefeatureallowscalling fromany customeror supplierfacingrecord.AlsoIntelligentRoutingallowstheusertosetuprulestoinstructhowcalls should be routed, basedondata in the ERP system. Forexample,salescanberoutedtotheallocatedsalespersonexceptforthosecustomerswithinvoicesoverdueformorethan60days,whomightberoutedtotheaccountsdepartment.


20. Alerts / Alarms

HansaWorldEnterpriseoffersbuilt-inAlarmssoyou canchoosewhattoberemindedof,andbywhatmethod-pop-upwindow,textmessageoremail.Alsoithasfullworkowintheformofcustom-isableBusinessAlerts,wherebythesystemcantriggeralertssuchaspop-upwindows,textmessagesoremailsontheoccurrenceofspeciedevents.

SAP BusinessOne does not offer any workowasstandard. Ifyouapplyexternaltoolstoachievethis,suchasSharepoint,thisisexpensiveandtime-consumingtocreate,expensivetomaintainandlessfunctional.

Section E: Integrated Verticals

21. Integrated Verticals

HansaWorldEnterprisehasstandardmodulesfor: PointofSales FixedAssets WarehouseManagement JobCosting Expenses Hotel Restaurant

Resort Rental CourseBooking


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Loans/CreditManagement

Customs Jewellery ChequeManagement(forSouthAmerica)

SAPBusinessOnehasnosuchmodules.

http://www.strategypartners.com/B1Paper10r.pdfAlthough Steeb [anSAPpartner] put signicant resources intoRetailOne,itnevercameout.ItwasinitiallybuiltforIntersport,butduetoarchitecturallyimposedperformanceproblems,theprojectwasconsideredtobetoodemandingforBusinessOne.SAPisstillinsearchforasuitablesolutionfortheretailmarket.

22. Varieties

HansaWorld Enterprise hasfull handlingof varieties, that allowssize/colour/unit and other variations to be handled without therequirement tocreateseparateitems.Thisoffersmuchstrongerhandlingofclothingretailanddistribution.


Section F: International and Multi-company Imple-

mentations

23. Local language screens and localisations

HansaWorldEnterpriseistranslatedinto30languages,andexten-

sivelylocalisedandactivelyusedinaround100countries.

SAPBusinessOne isalsotranslated intomany languages, andlocalisedformanycountries.SAPwasinahurrytolocaliseTopManage for many markets, and therefore the strength of localfeaturesisgenerallyseenasweak.

24. Multi-language documents

HansaWorld Enterprise single language versions can produceoutputdocumentssuchasinvoicesincustomer/supplierlanguageswithminimalsetupbytheuser,thereafterautomatedtoproducethecorrectlanguageonprintingthedocument.Languagetablesensurethatdataisdisplayedintheappropriatelanguagefortheform.

InSAPBusinessOnealloutputdocumentsrequireprogramming,and somulti-languagestationery can beset up, but this isnotstandardandsoexpensivetoachieve.Sincepartnerstendtohaveskillsonlyforonecountry,creatingprogrammedformsinmultiplelanguagesisverydifculttoachieve.

Therearenolanguagetablesforkeyelds,andsodataappearsinlocallanguagewhateverthelanguageoftheform.

25. Multi-language screens and data

HansaWorld Enterprise has mixed language versions, wherebyinternationalmanagersusingscreensandreportsinonelanguage

can review local languagedata entered bystaff usingdifferentlanguagescreens.Allofthisismanagedfromasingleapplicationandsingledatale.

ForSAPBusinessOne,differentexecutablelesarerequiredforeachlanguage,makingitdifculttosetupatrulymulti-languageimplementation (quite aside from the fact that some languagescannotbemixedatall).Therearenolanguagetableswheretheusercansethowdatainonelanguagewillshowupinreportsinanother.

26. Multi-currency

In HansaWorld Enterprise, transactions can be entered in anycurrency. Receiptsand payments can beprocessed in curren-ciesotherthantheinvoicedcurrency,andHansaWorldEnterprisehandlestheexchangegains/lossesautomatically.Batch routinesexisttopostunrealisedgainsandlossesatmonthend.

You cannot mix currencies in SAP Business One transactions.[unrealisedgains/losses?]

27. Dual Base currency

In HansaWorld Enterprise, transactions can be entered in anycurrency,andarethenstoredinuptothreecurrencies(currencyoftransaction,homecurrency,andgroupreportingcurrency),there-foresupportingconsolidationusingactualtransactionrates.

For SAP BusinessOne, reporting in two currencies isachievedthroughareportingalgorithm,meaningthattransactionsarestoredonlyintransactioncurrenciesandlocalcurrency,andmonth-endreportscanbebuiltfromtransactiondetailsbyreadingagainsttheexchangeratetable(thereforenotallowingtransactionrates,and

makingreportingslowinthisarea).[checkifeventhisistrue]

28. Real-time consolidation

HansaWorld Enterprise has a standard Consolidation module,allowingreal-timegroupreporting.

SAPBusinessOnehasnosuchfeature.ConsolidationsmustbeperformedoutsideofSAPBusinessOne.

29. Automatic upload o exchange rates

Insomecountries,HansaWorldEnterpriseoffersamonthlyservice(deployedasSoftwareasaService)wherebyexchangeratescanbepicked upautomaticallyfromcentral banks- removingdata

entry in this area,and the possibilityofmistakeswhich requireexpensiveresourcestox.


30. Shared registers

Inamulti-companyinstallation,eachregisterisheldseparatelyineachcompany,so forexamplea vecompanyinstallationwouldhaveveseparateContactregisters.HansaWorldEnterpriseoffersthepossibilitytosharetheContactregistereitheracrossallcompa-nies,orjustaselectionofthoseve-andasaresultaContactwhosedetailsneedtobeinallvecompanieswillappeartherewithasingleentry.



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31. International implementations

HansaWorld issufciently small company,withpersonal contactwithallresellers,thatitispossibletohaveasingleprojectmanagerfor any international implementation, and genuine interactionbetweenallmembersoftheteam.

SAP offers no such possibility; there will be multiple resellersinvolved,allcompetitive,withnocentralcontrol.

Section G: Analysis and Reporting

32. Analysis

HansaWorldEnterpriseoffersupto15levelsofanalysisonnancial

transactions(Objects),and30levelsonstaticdata(customeranditemclassications).

SAPBusinessOnehasonelevelofanalysis.

33. Integrated Business Intelligence

HansaWorldEnterpriseoffersBusinessIntelligencefromwithintheapplication,launcheddirectlyfromKPIs.Pre-existingBItemplatesensurethatdeploymentisimmediate.

SAPBusinessOnehasno inlinepossibility,nostandardpartner-shipswithBIproviders,andnopre-existingtemplatesforBI.AsaresulttherearehundredsofhoursrequiredtoproduceBI.AlsothelowerlevelofanalysiswithintheproductmakestheendresultofBI

dramaticallylesseffectivethanHansaWorldEnterprise.

SAPboughtBusinessObjectsin2009,whichinevitablymeansthatSAPwillwithdrawmanyofSAPBusinessOnescurrentanalysistools,andwillaimtodeliverinterfacedBusinessIntelligenceinduecourse-thereisnodeliverydateforthis.

34. Real-time reporting

AllofHansaWorldEnterprisesreportingisavailablereal-time,rightthroughtoconsolidatedreportsandbusinessintelligence.Parallelreportingensuresthisdoesntimpactscalability.

SAPBusinessOnehasnoconsolidatedreports,andnoreal-timebusinessintelligenceoptions.

Section H: Customisation

35. Customisation

HansaWorld Enterprise offers, in addition, thepossibility to addelds,graphicalbuttons,wholemodules,andevent-drivenlogic.

SAP BusinessOne has the possibilityfor usersto change eldnames, and a programming language required for setting upoutputforms,andforreporting.

http://www.strategypartners.com/B1Paper10r.pdf

thisstrategyhasseverelimitations.Itlimitstheroomforcreativityforpartners,andithasbeenfoundtobepainfullyslow.TheBusi-

nessOneSDKisnotasuitablevehicleforintegratingthroughput

anddataintensivesolutions.Projectswherethiswasattempted,includingtheIntersportRetailproject,failed.

...wefailtounderstandwhySAPhassettledforamediocreexten-sionconceptforaproductthatisinbitterneedofit.

36. Availability o source code

AllofHansaWorldEnterprisesapplicationlogicisinHAL(HansaApplication Language), the customisation engine. HansaWorldmakesavailableallHALSourceCodetoanyonewhohassuccess-fullytakentrainingonHAL-makingitsimpletotweakexistingcode,andtocreatenewfunctionalitythatlookssimilartoanyexistingcode.

SAPBusinessOnedoesnotofferthis.

Section I: Internet Services

37. Internet Services

HansaWorld Enterprise has the technology to offer third-partyservices on a Software as a Service model, with subscriptionpricing,nosoftwareinstalledatcustomersite,noupgradeissues,andtheabilitytoswitchtheserviceonandoffatamomentsnotice.

Indifferentcountries,theseinclude: creditchecking,providingafullcreditreportontheprospect/

customer eInvoicing postcode/addressvalidation eBanking SMShandling creditcardprocessing exchangeratepickupfromcentralbanks mapping interactionwithshippingcompanies(e.g.Fedex)

SAPBusinessOnehasnointernetservices.Allthird-partyserviceshavetobeconnectedusingexpensiveinterfacingwrittenspeci-cally for each customer and deployed separately at each site.Upgradeswillbeconsequentlymuchmorecomplexandexpen-

sive.

Section J: e-Commerce

38. Webshop and web engine

HansaWorld Enterprise offers a fully-congurable, style-sheetdriven webshop that allows users to manage content, withouttechnicalskillsinareassuchasHTML.ItisdeliveredaspartofacompletewebenginethatispartoftheERPsystem,notaseparateapplicationrequiringinterfacing-andsouserscaninteractwithanywebpages.Forexample,supplierscanbeemailedURLswitheachPurchaseOrder,thattakethembacktothePurchaseOrderrecord

toallowthesuppliertoentertheexpecteddeliverydate.Thisgivesthepossibilityofofferingdirectaccesstoexternalpartnersfroma


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webportaltoplaceorders,trackthestatusoftheorder,followup

onserialcheckstocklevelsforItems,subassembliesandcompo-nents.

SAPBusinessOnehasaverylimited,template-drivenwebshop.

Section K: Other Features

39. Pictures on Items

HansaWorld Enterprise allows pictures to be displayed directlyonItemrecords,andprovidesCoverowasameansofselectingItemsbypicture.


40. Pictures on Forms

HansaWorldEnterpriseallowspicturesstoredagainstItemstobeprintedonFormssuchasQuotations,OrdersandInvoices.


Section L: Vendor Oerings

41. e-Learning

HansaWorld Enterprise offers context-sensitive web movies

to explain how to use functionality - not just searchable onlinemanuals.


42. AppStore

[Notyetimplemented]HansaWorldoffersastorewithdealerandin-housecustomisedcode offerings,supportedby eLearningtoshowthefunctionality,customerfeedbackintheformofratings,andoptionsforpurchaseofsourcecodeaswellasjustthefunc-tionality.


General Points

1. Ease o use

HansaWorldEnterprisewaswrittenoriginallyforverysmallcompa-nies,andthencodehasgraduallybeenaddedtofulllthemorecomplex requirementsof larger companies. Ease ofuse stemsfrom: rigorousapplicationofconsistentdesignstandards refusaltoaddfeaturesintostandardthatwouldovercompli-

cate cleaninterfacedriven particularly fromprogrammingon the

MacplatformandadherencestoApplesAquaguidelines

continuingsupportforsmaller,simplerusersinthesamecodebaseasthelargersystems

toolssuchasdraganddrop(ofrecordsandles)andgesture

supportonMacs completecommitmenttosimpletoolstopromoteefciencies,suchaserrorcorrectionwithfullaudittrailonthefaceofjour-nals(withoptionforcleanaudittrailsorwithcorrections)

simpletechnologytosupportdrilldowntosourcerecords,onfromtheretoanyrelateddatainanydirection

verystrongsearchingthroughoutthesoftware.

Although TopManage alsostartedby selling to smaller compa-nies,thedesignofSAPBusinessOneisbasedonaddingfeatureswhetherornottheseareofgenericinterest-sinceSAPhadtoaddasignicantnumberoffeaturesquicklytocoverthegapsintheIsraeliproduct.

SAPBusinessOnehas nodraganddrop,andnosimpleerrorcorrection(asidefromreversingtheoffendingentryandre-enteringit,leavingnooptionforcleanmanagementreports).[drilldown?]

2. Future Saety

HansaWorldisindependentlyowned,andinvestingaround35%ofturnoverinproductdevelopment.Ithasretainedasignicantleadonitscompetitorsinreleasingnewtechnologies,andthestrategyofnot relyingonthird parties isa key component incontinuingtodeliverinthisarea.TheGroupManagingDirector,KarlBohlin,remainsthevisionarybehindtheproduct,anddrivestheadherenceto strict architectural anddesign guidelines that ensure Hansa-WorldEnterprisecontinuestooutperform.

SAPisexperiencingsignicantfall-outasaresultofthemismatchbetween:-thetargetmarketoflowermid-rangecustomers,whowantsimpletoimplementsoftwarenonethelesswithrichfunctionality-thecomplexityofinstallation-theshortageoffunctionality.

Asaresult,thereareahighnumberoffailedSAPBusinessOneinstallations.ThereisasignicantriskthatthedamagetotheSAPbrandisofahighervaluethanthetotalSAPBusinessOneprots,andthereforeSAPwillbeforcedtowithdrawSAPBusinessOne.

SAPwithdrewSAPBusinessOnefromtheNordicmarketsin[2005].

http://www.strategypartners.com/B1Paper10r.pdfTodate,SAPhasnot beenableto sellBusinessOneas oftenasithadplanned...LargeBusinessOnepartnerslikeT-Systems,Steeb(afullyownedsubsidiaryofSAP),andRedITinSwitzerlandstoppedtheBusinessOneservicehub...GiventhedevelopmentalcharacterofBusinessOneanditsarchitecturallimitations,itdoesnotseemlikelythatcustomersorpartnerscanexploitastableutili-zationandamortizationperiodofsevenyears.WhenengagingonBusinessOne,itratherappearstobeadvisabletoallowforcontin-genciescoveringearlydepreciation....SAPs infrastructureis tooexpensiveforalow-priceproductlikeBusinessOne...SAPistryingitsbesttoreducecosts.Transferringproductdevelopmenttolow-costcountriesispartoftheequation...Lookingatthenumberswe

have,wecannotseehowSAPmakesmoneywithBusinessOne.SAPhastriedmanytimestoscaleR/3down.Allattemptstomaskthecomplexityandtheresourcerequirementswereunsuccessful.


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Initsdespair,SAPnallyresortedtoaproductthatarchitecturally

wasinstraightviolationof itspreviouslyexpressedconvictions...SAPmayverywellxagoodmanyofBusinessOnesproblems,albeitathighcostsandfurtherpushingoutabreakevenpointforitsinvestment.Areasthatcannotbexedeasilyarethearchitecture,theincompatibilitywithitsotherproducts,andtheeconomics....WewouldnotbesurprisedtoseeSAPtakingsomeradicalstepstwoyearsfromnow;ifandwhenSAPhasproventhatitcanscaledownareworkedAll-in-Oneandcomplywithitsownarchitecturalmasterplan.

3. Satisfed customers

HansaWorld has a satised customer base of over 71,000customersworldwide.Mostofourcustomersstaywithoursoft-wareformorethan5years.Ourcompanyintentionistobuildlong

protable relationships with our customers. We do not activelymarketandadvertiseandhavemanagedtogetmostofour71,000customersworldwidethroughwordofmouthasaresultofsatis-edreferencecustomers.In2008HansaWorldEnterprisegotthehighestmarksintheSoftwareSatisfactionAwards,votedforexclu-sivelybyERPsoftwareusers:http://www.accountingweb.co.uk/cgi-bin/item.cgi?id=195979

In2009,HWEtoppedindependentresearchbyAdvinceonsoft-wareusability.http://www.advince.se/pdf/Presentation_18_mars_2009_vagvalaf-farssystem.pdf

SatisfactionwithSAPBusinessOneisbelowaverage,withimple-

mentationsgenerallyfailingthroughovercomplication,insufcientskillsinthereseller,orinadequatedetailedfunctionality.

4. Tomorrows technology

HansaWorld is absolutely determined to maintain its lead insupplying leading-edge technologies that deliver true customerbenet.RecentexamplesincludeTelephony,VOIP,InternetServicesandMobileDevices.

SAPstrugglestoputnewtechnologiesintoSAPBusinessOne,ascanbeseenbythenumberoftechnicalareaslistedbelowforwhichSAPBusinessOnehasnooption.Thisistheresultofthelossoftheoriginalproductdesigners,andtheslowspeedofdevelopment

thatisaresultofdesignbycommitteeandlargecompanyowner-ship.

5. Feature depth

HansaWorldEnterprisehasthebenetofmorethan20yearsofconstantdevelopment, froma company that hasreinvested themaximum it dares into research and development rather thangeneratingsignicantreturnsforshareholders.Asaresult,ithasadepthoffunctionalityineachareadeliveredthatissignicantricherthanotherproducts.

There are continuing complaints that SAP BusinessOne is animmatureproduct,asaresultofitshumblebeginningsinIsrael.Manyofthesecomplaintscentrearoundlackofin-depthfunction-

ality,particularlyinnewerareasaddedsuchasmanufacturing.

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