William Chapman William Chapman LinkedIn | williamchapman657@gmail.com | (248) 520-1841

QUALIFICATIONS & CORE SKILLS

Outstanding sales ability, sales management and sales training

Excellent recruiting, interviewing/screening and employee retention skills

Excellent analytical, employee relations, and conflict resolution skills

Outstanding merchandising and visual presentation skills

Excellent public speaking, classroom instruction and presentation skills

Solid skills in all business practices, including sales gains, comparable store increases, inventory control,

payroll budgeting and P & L analysis

ACHEIVEMENTS

Successfully hired, trained, and developed numerous managers to District Manager

Taken over and turned around several poor performing areas

Consistently ranked high for sales increases, payroll control and loss prevention

Awarded top honors multiple times for excellence throughout my career

PROFESSIONAL EXPERIENCE

Arranger/Counselor, Elton Black & Son – White Lake, MI Feb 2014 – July 2015

Responsible for the efficiency, compassion and dignity of the entire arrangement process

Visual Merchandise Manager, Home Goods (TJX Companies) – Novi, MI Nov 2012 – Feb 2014

Responsible for recruiting, hiring, training and developing a staff of 53 employees

Focus on shipping/receiving and efficiency of merchandise flow to the sales floor

Maintain company visual standards throughout 22,000 square foot big box unit

Location exceeded sales of 10 million annually with 53 employees

Family Service Counselor, Elton Black & Son - White Lake, MI Nov 2008 – Nov 2012

Focus was mainly on Pre-need sales and memorial/monument programs

Annual sales exceed $625,000

Wardrobe Consultant, Men’s Wearhouse – Bloomfield Hills, MI April 2004 – Aug 2008

Provided excellent value and customer service

Annual sales exceeded $500,000

Executive Sales Manager, Mathisen Company – Orion, MI Feb 2003 – Mar 2004

Developed sales leads, mapped out territory travel and sales calls

Conducted and followed up on all leads, mass mailings and e-mail advertisements

Combined staff of 11 Sales Consultants and Mechanical Service Technicians

Annual sales exceeded $1.7 Million

District Sales Manager, Gadzooks, Inc. - Carrolton, TX July 1997 – Jan 2003

Recruited, hired and developed management staff for 9 mall based Fashion boutiques

Combined staff of 27 management and 46 sales associates

Annual sales exceeded $11 Million

Regional Sales Manager, Merry-Go-Round, Inc. – Joppa, MD June 1975 – May 1996

Supervised 120 stores in 7 states covering the upper Midwest

Recruited, hired and developed top level talent for District Manager positions

Promoted numerous District Managers to Regional Field Supervisor positions

Instrumental in creating new training methods and implementation procedures

Annual sales exceeded $120 Million