PROCESS IMPROVEMENT
STRATEGY
NNPC INTERVIEW 2011
DR. AKINWUNMI L. AKINWUNTAN (1572OD)
MB;BS(Ib), MHS(Ib)(Pop & RH), FMCOG (Nig), FWACS
OBSTETRICIAN/GYNAECOLOGIST
CASE STUDY• EGOC Oil and Gas is the premier oil producing firm in Nigeria
and has been established since 1978. Its business operations cover exploration, refining and distribution of all crude oil products across the country. EGOC currently operates 3 refineries locally but its clients include countries and large corporations across the globe
• Management has identified weaknesses in the organisation's processes and systems as the main issues that need to be addressed in order to improve overall productivity and operational efficiency. Cross-functional project teams have thus been set up to develop solutions to this problem.
• You have been chosen as a member of one of these teams to:· Identify the critical processes within your department· Discuss the relevance of these processes and systems to the organisation· Identify ways of improving the processes and systems within your department
• (NOTE: Ensure that the challenges and solutions highlighted are rooted in your discipline)204/20/23
PROCESS IMPROVEMENT
304/20/23
CRITICAL PROCESSES/ RELEVANCE
Clinical Protocols
Non-Clinical Protocols (Administrative and Finance)
Laboratory
Pharmaceuticals/Pharmacy
Occupational Safety & Health
Environmental Safety
Socials
404/20/23
CLINICAL GOVERNANCE: CLINICAL AUDIT
Definition: A quality improvement process that seeks to improve patient care and outcomes through systematic review of care (i.e. procedures used for diagnosis & treatment) against explicit criteria and the implementation of change”
'Principles for Best Practice in Clinical Audit' (2002, NICE
504/20/23
1. Select topic
7. Implement change
8. Re-audit
2. Agree standards of best practice
3. Define methodology
4. Pilot and data collection
5. Analysis and Reporting
6. Makerecommendations
Planning
Audit
Action
Clinical Audit Cycle
604/20/23
BENEFITS OF AUDIT• Identifies and promote good practice• Can lead to improvement in service delivery
and outcomes for users• Provides opportunity for training and
education• Helps to ensure better use of resources
hence improved efficiency• Can improve working relationships,
communication and liaison between staff, staff and service users and between agencies.
704/20/23
THANK YOU FOR LISTENING
04/20/23 8
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