PROCESS IMPROVEMENT

STRATEGY

NNPC INTERVIEW 2011

DR. AKINWUNMI L. AKINWUNTAN (1572OD)

MB;BS(Ib), MHS(Ib)(Pop & RH), FMCOG (Nig), FWACS

OBSTETRICIAN/GYNAECOLOGIST

CASE STUDY• EGOC Oil and Gas is the premier oil producing firm in Nigeria

and has been established since 1978. Its business operations cover exploration, refining and distribution of all crude oil products across the country. EGOC currently operates 3 refineries locally but its clients include countries and large corporations across the globe

• Management has identified weaknesses in the organisation's processes and systems as the main issues that need to be addressed in order to improve overall productivity and operational efficiency. Cross-functional project teams have thus been set up to develop solutions to this problem.

• You have been chosen as a member of one of these teams to:·   Identify the critical processes within your department·   Discuss the relevance of these processes and systems to the organisation·  Identify ways of improving the processes and systems within your department

• (NOTE: Ensure that the challenges and solutions highlighted are rooted in your discipline)204/20/23

PROCESS IMPROVEMENT

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CRITICAL PROCESSES/ RELEVANCE

Clinical Protocols

Non-Clinical Protocols (Administrative and Finance)

Laboratory

Pharmaceuticals/Pharmacy

Occupational Safety & Health

Environmental Safety

Socials

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CLINICAL GOVERNANCE: CLINICAL AUDIT

Definition: A quality improvement process that seeks to improve patient care and outcomes through systematic review of care (i.e. procedures used for diagnosis & treatment) against explicit criteria and the implementation of change”

 'Principles for Best Practice in Clinical Audit' (2002, NICE

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1. Select topic

7. Implement change

8. Re-audit

2. Agree standards of best practice

3. Define methodology

4. Pilot and data collection

5. Analysis and Reporting

6. Makerecommendations

Planning

Audit

Action

Clinical Audit Cycle

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BENEFITS OF AUDIT• Identifies and promote good practice• Can lead to improvement in service delivery

and outcomes for users• Provides opportunity for training and

education• Helps to ensure better use of resources

hence improved efficiency• Can improve working relationships,

communication and liaison between staff, staff and service users and between agencies.

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THANK YOU FOR LISTENING

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