Presented by Datamax-O’Neil
Technical Support
Agenda
• Models - Mark II
• Standard Features/Options
• Labels/Ribbon Loading
• Buttons/Menu Functions
• Hands-On/Adjustments
• Troubleshooting
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Mark II Models:
• E-4205e / 203 dpi / 05 ips
• E-4304e / 300 dpi / 04 ips
(Replaces Ovation Family)
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Standard Features:
• Bi-Directional Parallel Port
• RS 232 Serial Port
• USB
• 16 MB DRAM/4 MB FLASH
• Resident Scalable Font
• Dragonball 100Mhz Processor
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Options:
• Thermal Transfer (CSI Only)
• Standard Cutter
• Ethernet: 10/100 Base-T
• Wireless LAN 802.11 b/g with WPA
• Battery Pack
• Peel/Present Mechanism*
• Present Sensor (Up/Down versions)
• Emulation – PL-Z, PL-I & PL-B
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Options: (cont’)
• Real Time Clock
• ILPC*
• 4 Meg Flash (Add’l)
• External MPS 100
• External Media Stand
• Adjustable Media Sensor
• Cool Grey color (October)
Feature Comparison E4205e vs. E4204 and EX2
Features and Options E-4204 Ex2 E-4205e
4” Nominal Print Width Direct Thermal @ 203dpi (standard)
Print Speed (ips) 4 4 5
300 dpi (option)
Ethernet (LAN) (option)
Thermal Transfer (option)
Adjustable Media Sensor (option)
Emulations (ZPL, IPL, and FGL) (n/c option)
Wireless LAN (option)
Guillotine Cutter (option)
Non-Volatile User Addressable Memory (standard)
Bi-Directional Parallel Port (standard)
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Primarily electronic updates to communications, firmware technology, and performance enhancements
Keeping the same mechanical skins and mechanism
NEW Optional Ethernet Port
Removed Darkness Pot.
Parallel PortSerial Port
USB Port
Power Connector
On/Off Switch
Changes/New Features
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Changes/New FeaturesNEW Optional Wireless Lan 802.11 b/g with WPA
Antenna
Wireless pcb
LED Indicators
Configuration Utility Program
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Simplified Lan Set-Up
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Configuration Utility ProgramSimplified WiFi Set-Up
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Configuration Utility ProgramSimplified WiFi Set-Up
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Configuration Utility ProgramSimplified WiFi Set-Up
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Changes/New Features
Easier Media Loading: Better illustrates how to properly load the ribbon and labels.
Intuitive Printhead Latching: Better identifies how to press to latch the printhead closed.
Better Recovery: Settings and media position automatically saved upon power interruption.
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Simplified Recalibration: Simple one-step calibration initiation.
Narrower Media Support: 3/4” media guide to support wristband printing.
Darker Color: New D-O color scheme coming in October.
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Loading Labels
Media Spindle Media Flange
Media Guide
Label Sensor
Top
Bottom
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Loading Ribbon
Label Sensor
Ribbon Sensor
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Button Functions
Sample Label Pause & Feed Buttons Simultaneously
Configuration LabelFeed & Cancel Buttons Simultaneously
*Feed-F2
*Cancel-F3
*Pause-F1(Previous Models)
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Button Functions
Feed
Cancel
Pause
Network Report
(While printer is on, press F1, F2 and F3.)
(Mark II Models)
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Button Functions(Mark II Models)
Configuration LabelFeed & Cancel Buttons Simultaneously
Sample Label Pause & Feed Buttons Simultaneously
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Button Functions
Soft Reset – Cancel & Pause Simultaneously
Level 2 Reset – Pause, Feed & Cancel During Power up
(Factory Defaults).
Cancel – Feed - Pause
Level 1 Reset – Pause & Cancel During Power up
(Resets to a saved cfg file)
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Button Functions
Internal Database
Hold down the Pause Key while powering up the printer.
Continue holding the Pause Key until the Pause light goes off – then release Pause.
Press the Pause Key one time to print a Database Configuration Label.
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Button Functions
Locate the Item Number associated with the Menu Item to be modified. Hold the Feed Key while counting the flashes of the Pause light . When the Pause flashes = the Item Number, release the Feed button.
Example: ( Default for Item # 2 - Gap = Sensor Type) ( You want to change from Gap to Refl = Sensor Type)
Hold down the Feed Key and count 2 Flashes, and release.Use Pause & Cancel to scroll through selections in this menu.
Press the Pause & Cancel Key Simultaneously and Hold for 1 Second. Repeat Step 4 to Hold New Settings and Exit Menu Mode.
Internal Database
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CalibrationAuto Media Sensor Calibration
With the desired media loaded, hold the Cancel button while powering up the printer. Continue to hold the button until the Pause light turns off & then release it.
Next, press the Pause button. Next, press the Pause button. The printer will feed approximately ten inches of media to calculate the TOF Delta and Low values to be used.
Upon completion, one of the following lights will flash five times to denote the result of the auto calibration attempt:
Stop light = Successful calibration. Error light = Unsuccessful calibration.
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Calibration
Auto Media Sensor Calibration
Press Pause & Cancel buttons simultaneously and release to accept changes. Wait until the light goes off.
Press Pause & Cancel buttons simultaneously again to Save changes and enter into Normal printing mode. Wait until the light goes off.
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Manual Media Sensor Calibration
With the desired media loaded, hold the Cancel button while powering up the printer. Continue to hold the button until the Pause light turns off - then release it.
Next, press and hold the Feed button. Continue to hold the button until the Pause light turns on - then release the button.
1. Place the media with the backing attached (if any) in the media sensor, close the Printhead Carrier Assembly, and then press the Pause button. The printer will flash the Error light as it analyzes the material.
2. Position the backing material or the black (reflective) mark in the media sensor, close the Printhead Carrier Assembly, and then press the Feed button. The printer will flash the Error light as it analyzes the top of form mark.
3. Remove all the material from the media sensor, close the Printhead Carrier Assembly, and then press the Cancel button. The printer will flash the Error light as it analyzes the no media condition.
Calibration
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Calibration
Manual Media Sensor Calibration
Press Pause & Cancel buttons simultaneously to accept changes. One of the following lights will flash five times to denote the result of the manual calibration attempt:
Stop light = Successful calibration. Error light = Unsuccessful calibration.
Press Pause & Cancel buttons simultaneously and briefly to accept changes. Wait until the light goes off.
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Calibration
Empty & Quick
Empty:
1) Remove labels/Lock printhead down.
2) Press & hold Pause & Feed for 3 seconds.
Quick:
1) Labels loaded/Lock printhead down.
2) Press & hold Feed for 3 seconds and release.
(Mark II Models)
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Removal & ReplacementCover
Push “IN” gently on tabs.
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Thermal Transfer Assembly
Ribbon Sensor Cable Thumb Screw
Removal & Replacement
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Removal & Replacement
PrintheadPrinthead
Printhead Cable
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Removal & Replacement
Chassis/Main Board
5 Screws
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Removal & Replacement
Main board/CablesMOTOR
MAIN POWER
LABEL SENSOR
CONTROL PANEL
PRINTHEAD
POWER / COMMUNICATION
PORTS
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Removal & Replacement
Printhead Mechanism
4
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Removal & Replacement
Front Panel
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Removal & ReplacementMotor Assembly
SCREWS (3)
“Ground” screw
Bracket screw
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Removal & Replacement
Gears
PLATEN GEAR
RIBBON DRIVE ASSY
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Removal & Replacement
Gears Continued
PlatenGear
Platen
Ribbon DriveAssembly
Ribbon GearLocator
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Removal & Replacement
Platen Assembly
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Removal & ReplacementPrinthead Latch
OLD STYLE NEW STYLE
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Adjustments
Ribbon Width
Ribbon Tension knob
Wide Narrow
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Cam Adjustment for “Small width Labels” only.
Adjustments
Media Width
Thumbwheel“Numbers are for reference only”
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AdjustmentsPrinthead
Factory setting should not need further adjustments.
Slightly turn the set screw.
Do not over tighten.
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Adjustments
Media Guide
Media Flange
Media Guide
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Adjustments“Darkness”
Darkness “Pot” Parallel/Serial/USB/Power/Switch
“Maximum Darkness setting can damage the printhead”
(Previous Models only)
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Printer not communicating with host
The printer’s interface port is not properly connected to the host
Incorrect interface cableCommunication parameters mismatched between the printer
and hostThe Main PCB is faulty
Power LED not On
The power switch is not in the ‘ON’ positionThe power supply is not properly connected to printer and/or
AC outlet, or the power cord is damagedThe Power Supply is faultyThe Control Panel PCB is faultyThe Main PCB is faulty
Troubleshooting
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TroubleshootingUnacceptable print quality
Dirty printhead
Incorrect Heat setting for Media/Ribbon
Wrong Media/Ribbon combination
Verify correct Media type – Direct/Transfer
Possible faulty printhead
Fault led is on
Ribbon/Labels loaded correctly
Printer configured for correct label type
Cutter/Present Sensor fault
Printer configured for option – not installed
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TroubleshootingLabels Advance – Faults out
Correct label material, i.e.. Gap, Ref, Cont.
Ribbon loaded correctly
AMS is not positioned per stock.
Labels do not Advance
Printhead is not locked down
Platen roller is worn
Drive Motor is faulty
PCB is faulty
Printer has jammed (grinding)
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TroubleshootingEthernet/Wireless LAN
Busy
Not Installed
Unable to “Ping”
Unable to “Browse” to
Cannot print “Test Page”
Does not hold IP Address
Set back to Factory DefaultsCheck Firmware Version
Option is bad and needs Repaired
Questions?
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