1Core Banking Project, State Bank of India
Presentation on
CBS Project Planning
& Implementation
At NIBM, Pune
2Core Banking Project, State Bank of India
What was not envisaged
Major Customisation
Delivery beyond
expectations
Overcoming Stumbling
Blocks
Improvements over
Existing System
Why Core Banking-
Benefits
CBS- Genesis &
Imperatives
Architecture
Implementation
Methodology
About CBS Solution
Rollout Mechanism and
CBS Journey
Core Banking Overview
Process Change
3Core Banking Project, State Bank of India
CBS-The Imperatives
Rising customer expectations/ Competition
Group synergy
Regulatory Requirements
Efficiency in operations
Reduce transaction cost
Settlement and management of funds
Timely and accurate MIS
Risk Management
4Core Banking Project, State Bank of India
Initial Expectation-
To cover 3300
branches in a 5 years
spectrum (by year
2008)
Bank’s Long Term
Technology Plan-
2000
Evaluation of
Vendors (Year 2000)
Evaluation, bench-
marking & selection-
2001
KPMG
recommended FNS
Contract in
October’ 02
The Genesis
5Core Banking Project, State Bank of India
Organisational and
performance
management
implications
Alternate
Channel
Design
Database
Marketing
capability
Core Process Redesign
CBS
Branch
Redesign
• 3
CPC
Design
• 2 • 4 • 5
• 6
Change Management• 7
Scope of the effort is
covering all
branches of SBI
under CBS
1
2 34 5
The Initiatives
6Core Banking Project, State Bank of India
Architecture
Client/ Server Architecture
Centralised host controlling a series of
remote clients
Each remote client controlling a series of
dumb terminals
Remote clients also storing a limited
amount of data to minimize dependability
on host
Cont…
7Core Banking Project, State Bank of India
Architecture
Client/ Server Architecture
A versatile modular infrastructure
designed with enterprise-class architecture
Intended to improve usability, flexibility,
interoperability, and scalability (LINK)
Supports high volume and dispersed
network
8Core Banking Project, State Bank of India
Implementation Methodology
Implementation on SDLC style
Feasibility Study
Requirement Analysis
Designing
Development
Implementation
Post Implementation
Cont…
9Core Banking Project, State Bank of India
Implementation Methodology
Initial Rollout to commence on a prototyping
Implementation method
Parallel switch over followed for a limited period
Further rollout to follow iterative development
style
Deviations from SDLC during the course already
discounted
Cont…
10Core Banking Project, State Bank of India
Implementation Methodology
Certain degree of Bankmaster usage for
enquiry purpose only
All modules but not all functionalities
covered
Decentralised Implementation policy adopted
11Core Banking Project, State Bank of India
The Solution Providers
• B@ncs-24 / B@ncslink - Core Banking software from FNS Australia
• Finance One – CGL software from Comlink, USA
• GLIF Interface
• EximBills – Trade Finance software from China Systems
• Hardware – HP Systems, USA
• System Integration/Customization/Pilot implementation- TATA Consultancy Services
12Core Banking Project, State Bank of India
Overall Solution
13Core Banking Project, State Bank of India
B@NCS-24 Architecture
Dep
osit
s
Lo
an
s
GapsPositions Ladders ALM Query
TrickleReplayRestart
BNCONS
Transaction Management
SWIFT
Clearing
Messaging
GP Gateway
Delivery Channel Management
IVR InternetDumb
ScreenATMBTM200
0
Interfaces
FX
MM
Secu
riti
es
User
Language
Timing
Formats
Fees
Interest
Secondary
Update StatisticsDiary
Clearing
Reports
Relational Data Base Tables … CIF, Deposits, Loans, Trade, FX, Jrnl etc
Data Base Input/Output Control
14Core Banking Project, State Bank of India
Branch Terminals ATMForeign
Exchange
DATABASES
CGL
CORSP
GLIF
DBIO
CHRG
MRKT
UT9999
LIMIT
DEBT
EFTPOSInternet
Banking
GATEWAY PROGRAMS
D
E
P
L
O
N
C
I
F
S
P
M
B
R
A
C
A
S
C
T
A
E
L
M
V
I
S
N – Tier Architecture
APPLICATION LAYER
PRESENTATION LAYER
DELIVERY LAYER
DATABASE & SERVICES
15Core Banking Project, State Bank of India
System Layers - Technology • Presentation Layer
– B@NCSLINK - .NET Framework, IIS, IE 5.5+
– GUI Driven by HTML and XML
• Delivery Layer
– Interface between Front-End and Host Application
– C, C++, COBOL
• Application Layer
– C, COBOL
– Driven by system triggers, parameters and environment settings
• Database Layer
– Interfaces to Database using appropriate call levels and language
16Core Banking Project, State Bank of India
Web Service IIS
Microsoft .NET Framework
Windows 2000 Advanced Server
Oracle 8i or 9i
Windows XPIE 6.0 and above
XML Messages
ASP Services
HTML /XML
COM Objects
Branch Environment
Branch Server
Branch Database
B@NCS-24Client Workstations
Eximbills FileServer
Database
Windows XPOracle Client
EximbillsClient Workstations
ODBC Call
No CGL
Component in the
Branch Server
17Core Banking Project, State Bank of India
24 x 7 Processing
GATEWAY
NETWORK
Database
BANCS
DAY
SYSTEM
Day
BANCS
SHADOW
SYSTEM
Database
Shadow
Database
Reference
Day
Processing
18Core Banking Project, State Bank of India
GATEWAY
NETWORK
Database
BANCS
DAY
SYSTEM
Day
BANCS
SHADOW
SYSTEM
Database
Shadow
Database
Reference
24 x 7 ProcessingNight
Processing
19Core Banking Project, State Bank of India
GATEWAY
NETWORK
Database
BANCS
DAY
SYSTEM
Day
BANCS
SHADOW
SYSTEM
Database
Shadow
Database
Reference
24 x 7 ProcessingDay Begin
Processing
20Core Banking Project, State Bank of India
Transaction Flow
Supervisor
Console
Teller Console
Request Web Page
Return Web Page
Send Transaction
Requests Authorization
Supervisor Authorization
Transaction Action
HOST
BRANCH
SERVER
Response
Response
ResponseDatabase
1
2
3
4
5
10
7
8
9
6
21Core Banking Project, State Bank of India
Treasury
Internet Banking
ATMs
MIS + DW + DM
Internal InterfacesALM + Risk
Management
IBR
Branch Network
Core +
Trade + GL
The Complete Picture
22Core Banking Project, State Bank of India
Corporate General Ledger
Manual
Intelligence/ Adjustments
Bank Master
Branch
ZOWEEKLY
BANK
CONSOLIDATED
REPORT
SBI
CONNECT
WAN
CDC
CENTRALIZED
DATABASE
FINANCE ONE
Cleaning &
Consistency
Check
CORE BANKING
BRANCH
Daily
CBS
Weekly
12
1+2
GL
IF
Da
ily
23Core Banking Project, State Bank of India
Rollout Mechanism
Retail
Transactions-
Bancs24
from FNS
Transaction
Consolidation
& Reporting-
Finance One
Trade
Finance-
EXIM bills
from China
Systems
Other
Interfaces
like ATM,
INB etc
24Core Banking Project, State Bank of India
Rollout Mechanism
Migration methodology:
•Enrichment of data in legacy software
•Additional data capture & data cleaning through internal tools
•Data extraction
•Data migration – validations
•Migration on all days of the week – max done: 30 brs. / day
•Staging / mock migration: delegated to Circles
•Migration Audit
25Core Banking Project, State Bank of India
Rollout MechanismRollout Methodology
•In-house teams
•Roll-out de-centralised, through Circle / ZO implementation teams
•Core Team at Belapur for value addition
•Hardware set-up / Branch environment creation by local resources
•Adequate number of teams at each Circle with different skill-sets: Migration, Technical & hand-holding
•Comprehensive documentation/sign-off
26Core Banking Project, State Bank of India
Rollout Mechanism
Training Methodology:
•Training & Change Management: Key success factor
•Training of initial key resources at Belapur
•In-house training: SBIICM + STCs (50 channels)
•User Manuals
•User Meets / Workshops
•Project InFocus: On-site training
•Resources of existing CBS branches
•CBS Club: peer level learning
27Core Banking Project, State Bank of India
Rollout MechanismTesting Methodology:
•Unit & System Testing by Integrators
•UAT: Testing Plan, scenarios & cases
•Multiple iterations – entry & exit criteria
•Benchmark for showstoppers & critical errors
•Fixes – monitoring through DCMS
•Regression testing (Rational Robot)
•Performance Testing
•Validations through Prototypes
•Challenge: Synchronising with production & parameters
28Core Banking Project, State Bank of India
Rollout Mechanism
Outsourced services:
•TCS : CDC operations
•Satyam: UAT methodology
•Thinksoft (TGS): Acceptance Testing
•L&T Infotech: CA Unicenter – Service Desk,
ITRM
•NIIT: e’Learning
•Paladion: System Security
29Core Banking Project, State Bank of India
Rollout-The Beginning
Initial Pilot Phase- 2003
First Pilot branch on August 29, 2003
with limited functionality
Second Pilot with Trade Finance
functionality on Feb 28, 2004
30Core Banking Project, State Bank of India
Rollout-The Journey
Rollout Phase- I (June to Sept.’04)
Controlled Roll-out with limited functionality
Pilot learning application
Roll-out Phase-II (Dec.’04 to Mar.’05)
Accelerated Roll-out
Bank-wide coverage
Enhancements of functionalities
End-March ’05: 1,093 brs.
31Core Banking Project, State Bank of India
Rollout-The Journey
Roll-out Phase-III (June – Oct. 05)
Fast-paced & quick ramp-up
Fine-tuned processes
2545 branches covered
Roll-out Phase-IV (Nov 05-Oct 07)
Roll-out under constraints
3769 branches covered over 2 years period
32Core Banking Project, State Bank of India
Rollout-Final Phase
Roll-out Phase-V (Nov 07-July 08)
Stabilized and accelerated Implementation
Mechanical rollout stage reached
4571 branches covered in a span of 9 months
Completion of Implementation Phase of SDLC
33Core Banking Project, State Bank of India
Rollout
Year wise roll-out
0
500
1000
1500
2000
2500
3000
3500
4000
2003 2004 2005 2006 2007 2008
Year
Bra
nch
es
Year
Branches
34Core Banking Project, State Bank of India
Core Banking - Overview• 24 hours banking, 7 days a week
• Anywhere banking
• Integration with delivery channels – ATMs, Internet, Phone & Mobile Banking etc
• Efficiency in operations
• Strengthening MIS / DSS / EIS
• Integration with strategic areas like Trade Finance, Treasury, ALM, Corporate Balance Sheet
• Change in business processes – value addition to Bank and Customers
35Core Banking Project, State Bank of India
Core Banking - Overview
• All data would be in the Central Host
• Some data in front-end for validations
(screens, signatures, photographs, EOD balances, journal..…)
• Data flow from / to the branch through SBIConnect
• Most of the system related activities at Host level
• EOD at Host
• Pre EOD validations at the branch
• Off-line processing
36Core Banking Project, State Bank of India
Customer Information File
• Global CIF & Accounts
• Intelligence free Customer number & Account number
• 10+1 digits for customer number and Account number (max. 16+1)
• Relationship Links (All Customers need not be Account holders – Introducer, Nominee, Guarantor…)
• Scope for cross selling
37Core Banking Project, State Bank of India
Customer Information File
• Relationships
Customer Account-holder
Customer Jt.Account-holder
Customer Guarantor
Customer Partner
Customer NomineeA
CC
OU
NT
38Core Banking Project, State Bank of India
Interfaces
• Trade Finance
• ATM Switch/Internet Banking/STEPS
• Reporting & Reconciliation – IOA, DRD, AGCL, RTC, GAD, Elenor
• SWIFT/SFMS
• CMP
• Treasury products / ALM
• Plus other interfaces (Total 36)
• New Product – Telebanking/Call Centre
39Core Banking Project, State Bank of India
PROCESS CHANGES
• Core Banking – Not only Computerisation;
aims at changing the way we do business.
• Freeing branches from Back office work
• Branches to be delivery points – marketing
outfits
• Core Banking – enabler of BPR initiatives of
Bank
SBI – CORE BANKING PROJECT
40Core Banking Project, State Bank of India
Major Process Changes
• Functionalities of Br. txns. through channels
• Changes in workflow – Day Books, TDR advices, receipts……
• New products – flexi-amount gift cheque, SMS alerts……
• Loan Sanction, Tracking, Debt Collection
• System control over Drawing Power
• Maintenance of many registers in system –nomination, stop payment / loan-related
• NPA – on-line tracking, write-off, probability of default….
41Core Banking Project, State Bank of India
Major Process Changes
• Maker-Checker integrated with powers
• Branch Calendar
• Fees & Charges
• Reports – Generation & Distribution –Voucher Verification Reports
• Clearing- Centralised Handling
• Cash / Currency Chest Computerisation
• Self Service Facilities
42Core Banking Project, State Bank of India
Core – The new environ Customer
• Anytime, Anywhere Banking
• Multiple Access Channels
• Cost Reduction in transactions with the Bank
• A Single view of all accounts
• Speedy Remittances across the Country
• A One Stop Shop for all his Banking needs
• Entire SBI Group Services & Experiences At his disposal
• In sum, EMPOWERMENT through IMPROVED SERVICE QUALITY
43Core Banking Project, State Bank of India
Core – The new environ Branch
• Streamlined work-flow
• Single Window – reduced voucher movement
• Maintenance functions at CDC (Product set-up, interest rate change……)
• Minimal system-related functions
• Reduced paper / register-work
• Rationalisation of reports – fewer reports to check
44Core Banking Project, State Bank of India
Core – The new environ Branch
• Modern communication with customers
• Better lay-out and in-Branch facilities
• Reduced Back Office work – SOC - Quality time for marketing / business
• Daily Snapshot of operations
• IN SUM:
BRANCHES WOULD DO LESS AND LESS OF BACK OFFICE WORK AND FOCUS ATTENTION ON
MARKETING & CROSS SELLING
45Core Banking Project, State Bank of India
CENTRAL DATA CENTRE
CDC
6 BR 1 4 BR 2 BR 3
SHARED
OPERATIONS
•Inward Clearing
•Outward Clg.
•Personalization
of cheque books
management
•Despatch
•Customer set-up
•A/c Opening
•Signature Scan
•S.I.
•Bulk payments
Shared Operations Centre
46Core Banking Project, State Bank of India
Branch Redesign
• Core sales and service branch • SSB with affluent module
• SSB with SME module • Sales focused outlet
• Mini Branch • Home loans centre
47Core Banking Project, State Bank of India
Core – The new environ
Controller• Reduced dependency on branch for data
• Online view of Branch data
• Better Monitoring & control
- control returns/irregularity statements
• ABC analysis of customers segmentation
• MIS for branches – Weekly, P Report…
• In Sum, QUALITATIVE MONITORING AND
EFFECTIVE CONTROL
48Core Banking Project, State Bank of India
Core – The new environ Bank• SBI group synergy – cross-selling & market
expansion
• Bank / Group Balance Sheet
• Single view of the Customer
• Pricing / segmentation on the basis of Relationship – value added services
• Rationalisation of fees & charges & customer profitability
• Quicker response to changes in environment
• Funds Management – Bank’s & Customers’
• ALM / Treasury – Risk & Asset Management
49Core Banking Project, State Bank of India
Core – The new environ Bank
• Reduced Time-to-market new products
• Reduction in transaction cost
• Reduced reconciliation overhead
• Adoption of International Best Practices
• Compliance with USGAAP
• Standardisation of workflow / Processes –Same Look & Feel
• Organisational Communication
• In Sum, CHANGE THE WAY BUSINESS IS DONE BY LEVERAGING TECHNOLOGY
50Core Banking Project, State Bank of India
What was not envisaged
Taking on Associate Bank for Group Synergy
BPR process changes not factored in at all
Only moderate customisation was thought of
Interfaces expected to be minimal
>>36 Interfaces at present
Cont….
Uniform accounting procedure for all 7 ABs (follow SBI)
Customisation expected to take a year only
Today, more than 60% of the baseline software
51Core Banking Project, State Bank of India
What was not envisaged
Mid course correction in the software based on
Implementation feedback
>>Forced migration holidays
Corrections/ Upgrades incorporated through
release of multiple versions- 1.1,1.105,1.11,1.2
and BPR version.
>>>Technical Migration
52Core Banking Project, State Bank of India
Major Customisation
General Module
Safe Deposit Vault/ Safe Custody
NPA Tracking
Focal Point functionality
Currency Chest
Cont…
Remittance
Collection
53Core Banking Project, State Bank of India
Simultaneously, after 1st pilot, FOCUS on roll-
out (Volume) with limited functionalities
Deviation from Classical SDLC
Process of CUSTOMISATION CONTINUES
Customisation
Testing and acceptance
Pilot- 50
Roll out mode
54Core Banking Project, State Bank of India
Delivery beyond expectations
In-house handling of Implementation
Building skill sets (Migration/Testing/Hand
Holding)
Decentralisation of Implementation-LHO/ZO
CBS Annual Closing-A Great Success
Cont….
What was to be done in more than 5
years has been done in <3 years
55Core Banking Project, State Bank of India
Delivery beyond expectations
Mentoring of branches
Sensitisation of various user groups (Change
Management)
Addressing user comfort areas
Migration fine tuning in-house- Based on
Implementation experience
User Meets / Workshops
Cont….
56Core Banking Project, State Bank of India
Delivery beyond expectations
Documentation
Cont….
User Manual
Job Cards
Implementation Kit
News@Core
Service Desk Knowledge Base Documents
57Core Banking Project, State Bank of India
Delivery beyond expectations
Enabling support mechanism
Cont….
E Learning (SB Gels)
Service Desk
Training Server
58Core Banking Project, State Bank of India
Delivery beyond expectations
Service Desk
Cont….
•Software by CA - Unicenter ServicePlus
•Customisation by L&T Infotech
•Operational since 28.11.2004
•Available on SBI Connect
•Web based application- no installation
•Call resolution on escalation logic
•Escalation based on call severity
59Core Banking Project, State Bank of India
Delivery beyond expectations
Service Desk…..cont
Cont….
•Enhancement of Knowledge base through
documents/announcements
uploaded/displayed in Service Desk
•Communicate with branches regarding
Corporate Centre CBS initiatives/decisions
through announcements
60Core Banking Project, State Bank of India
Delivery beyond expectations
Service Desk…..cont
•Service Desk decentralised at LHO level
•Direct escalation of calls related to CDC/Report and BOG
•Escalation time for other calls- 48 working hours
•Manual escalation possible by LHO (for severe calls)
•Activation of ZO Service Desk once LHO service desk is stabilised
Cont…
61Core Banking Project, State Bank of India
Delivery beyond expectations
Report archival and retrieval system
•Report servers installed at LHOs
•Reports backup decentralised
•CDC reports to route through regional report servers
•Report archival and retrieval made simplified
•Report response time to shorten
Cont….
62Core Banking Project, State Bank of India
Delivery beyond expectations
Adoption of best practices
7799- BS Certification for Data Centre
ITIL Compliance of Service Desk
Security Audit by PALLADION
63Core Banking Project, State Bank of India
Overcoming stumbling Blocks
Performance fine-tuning
Transaction flow monitored
Network as well as System connectivity
improved, system processing problem
resolved
Volume processing (trickle feed)
monitored – no failures
64Core Banking Project, State Bank of India
Overcoming stumbling Blocks….cont
Generation / splitting / distribution of reports –
monitored daily – no major issues
Separate report servers at LHOs
CRT mechanism put in place
All officials provided intensive training at
SBIICM and 2-day workshops
Circle Managements advised to ensure that
all CRT officials come on board immediately
65Core Banking Project, State Bank of India
Overcoming stumbling Blocks….cont
Service Desk – decentralised and operationalised at
all LHOs
Service Desk resources at Belapur strengthened and
outstanding calls reduced significantly
IOR Dept. in Circles involved in monitoring
reconciliation position at CBS branches.
Dedicated, Circle-specific resource teams formed at
Belapur to lend on-going support
66Core Banking Project, State Bank of India
Overcoming stumbling Blocks….cont
Certain activities like Cash drawer updation
decentralised
GLIF data made available to Circles, Local GLIF
servers installed at LHOs
TPM data entry decentralised
Transfer batch functionality modified, 1260
handling at branch level
67Core Banking Project, State Bank of India
Improvements over existing
system
Bankmaster Core Banking
Standalone Centralised
Customers of Branch Customers of Bank
Anywhere Banking
Transaction
Processing Software
Additionally, Supports
MIS / DSS / EIS
Systemic limitations Offers flexibility with
security
68Core Banking Project, State Bank of India
Improvements over existing
system
Bankmaster Core Banking
Information flow for
Risk Management is
slow
Efficient Risk
Management
Time-lag in other
delivery channel
transactions
Other delivery channel
transactions – real-time
Transactions within
Branch
Transactions can
transcend branches
69Core Banking Project, State Bank of India
WHY CORE BANKING
70Core Banking Project, State Bank of India
WHY CORE BANKING
Become a customer-centric bank
Drive intelligent customer interactions
Show a complete view of customers
Deliver multi-channel campaign and offer
management
Provide a single source of truth for customer data
Build market responsiveness by transforming
core banking processes
Provide process-driven solutions
Transform core banking processes
Only integrated front-to-back solution for
consumer finance and commercial lending
71Core Banking Project, State Bank of India
WHY CORE BANKING
Manage compliance, risk, and performance more
effectively
Deliver actionable customer and product
profitability insight
Manage credit, market, and operations risk
Provide a foundation for regulatory compliance
Improve operational effectiveness of corporate
assets
Fully utilize employees as key company assets
Reduce operational risk with comprehensive
financial management solutions
Manage projects more efficiently and effectively
Transform corporate procurement
72Core Banking Project, State Bank of India
WHY CORE BANKING
Evolve to an agile, intelligent and secure
platform
Deliver new banking services quickly to existing
and acquired customers
Make real-time decisions with know-your-
customer data across all channels
Secure client data against fraud, insider access,
phishing, and identity theft
Selectively consolidate legacy systems onto open-
standards platform
73Core Banking Project, State Bank of India
CBS FOR CUSTOMERS
74Core Banking Project, State Bank of India
ANYTIME, ANYWHERE BANKING
Customers are not branch customers, but BANK
CUSTOMERS
Interconnected branches; customers can approach
any branch and make transactions
INTEGRATION WITH DELIVERY CHANNELS
Integration with delivery channels like ATM,
INTERNET BANKING, MOBILE BANKING etc
No need to visit a branch to make transactions,
banking now at mouse click anytime, anywhere
Home delivery of banking products
Benefits to Our Customers
75Core Banking Project, State Bank of India
INSTANT TRANSFER OF MONEY
Easy and instant transfer of money from one place to
another place at reduced cost
No need to send drafts and face delays
TRANSFER OF ACCOUNTS
Transfer of accounts from one branch to another
branch just in seconds
No need to close account and open a new account at
transferee branch
No waiting time for customers
Benefits to Our Customers
76Core Banking Project, State Bank of India
INTER-GROUP MONEY TRANSFER
Instant transfer of money between SBI and its
associate banks
No need to send drafts
No waiting time for customers
ONLINE DEBIT OF OUTSTATION INSTRUMENTS
Facility to debit customer accounts maintained at
other branches.
No need to send SC/DDP
Flexibility to pay outstation cheques at the branch
itself
Customer need not to wait for instrument realisation
Benefits to Our Customers
77Core Banking Project, State Bank of India
INTER-BANK MONEY TRANSFER
Hassle free and faster Inter-bank money transfer
through NEFT (National Electronic Fund transfer)
No need for customer to send a draft, wait for draft
to be presented in clearing and face delay in
transfer of money
Inter-bank money transfer now possible through
Internet Banking, anytime, anywhere
Benefits to Our Customers
78Core Banking Project, State Bank of India
ONLINE BILLS PAYMENT
No queue for bills payment
Powered by core banking solution, online payment
facility for mobile bills, electricity bills, credit card
bills etc made available
No waiting time for customer, anytime, anywhere
bill payment
Benefits to Our Customers
79Core Banking Project, State Bank of India
GOVT TRANSACTIONS
80Core Banking Project, State Bank of India
FASTER RECONCILIATION
Faster funds transfer and reconciliation
CBDT, CBEC, MCA 21 funds settled on T+1 basis
PPF funds handling at centralised level
Smooth transfer of government balances on
September 30 every year
REPORTING
Accurate and timely reporting
Online MIS data in respect of government
transactions
Benefits-Government Transactions
81Core Banking Project, State Bank of India
CONVENIENCE IN MAKING TRANSACTIONS
Faster completion of transactions
Flexibility to verify government account credit
based on challan number on NSDL site
Centralised credit of pension
Flexibility to make government transactions (ex:
PPF) through Internet Banking
Benefits-Government Transactions
82Core Banking Project, State Bank of India
CBS FOR THE BANK
83Core Banking Project, State Bank of India
INTERNAL HOUSE-KEEPING
Easy, faster and auto reconciliation
Easy and error free record maintenance in system,
no need to manually maintain records
Increased focus on customers, less procedural
delays, most of back office work taken over by
system
Hassle free completion of transactions
Reduced transaction cost
Strengthening MIS/DSS/EIS
Tremendous scope for cross selling
Branch redesign
Benefits to Internal Customers
84Core Banking Project, State Bank of India
REDUCED REPORTING REQUIREMENTS
Rationalization of reports- fewer reports to check
Auto generation of reports, no need to prepare
reports manually
Large spectrum of reports for branch users
Online reporting to controllers, no need to
manually send reports
HAPPIER AUDIT EXPERIENCE
No need to prepare audit reports at branch level
Time saving for branch staff, increased focus on
critical areas
Generation of all audit reports online in one go
Redesigned and simplified audit procedures
Benefits to Internal Customers
85Core Banking Project, State Bank of India
CENTRALISED PROCESSING
Deposit/ Loan accounts
Riding on the power of core banking platform, the
concept of centralized processing of deposit/ loan
accounts introduced
Dedicated cells (LCPC/RACPC) opened at various
centres to process deposit/ loan accounts of all
branches
Branch users are now free from back office
processing resulting in increased focus on customer
service
Benefits to Internal Customers
86Core Banking Project, State Bank of India
CENTRALISED PROCESSING
Local/ Outstation Instruments
Using core banking platform, the concept of
centralized processing of local/ outstation
instruments introduced
Dedicated cells (CCPC) opened at various centres
to process local/ outstation instruments of all
branches centrally
Tremendous time saving for branch users
resulting in increased focus on customer service
Benefits to Internal Customers
87Core Banking Project, State Bank of India
OTHER BPR INITIATIVES ROLLED OUT
Based on CBS platform
Centralised pension processing
Centralised handling of bad debt
Centralised dedicated cells for Mid Corporate Loan
administration, Small & Medium enterprises, Trade
Finance etc
Benefits to Internal Customers
88Core Banking Project, State Bank of India
BUSINESS CONTINUITY
Flexibility to switch over to some other branch in
case of system problems thereby reducing
inconvenience to customer
Facility to switch to offline mode in case
connectivity is disrupted
Benefits to Internal Customers
89Core Banking Project, State Bank of India
Core Banking Project of the Year by
Banker Magazine (London) for 2007.
Overall Retail Technology Project of
the Year by Banker Magazine for 2007.
Accolades
Apart from a number of awards won by
various wings of the project, two most
satisfying awards won by the project were
awarded by The Banker’s Magazine of
Financial Times Group, London.
90Core Banking Project, State Bank of India
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