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P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y
M O N T H L Y R E P O R T
Table of Contents
Partnerships &
Updates .......................2
Leadership....................4
Faculty Spotlight,
Security Tip, &
Events............................5
Do You Know...?..........6
Did You Know...?,
Benchmarks &
Accountibility...............7
Information Technology
Pepperdine Help Desk
Available 24/7
(310) 506-HELP or
(866) 767-8623
IT Website
community.pepperdine.edu/it
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INSIGHT | JUNE | 2012
J U N E / 2 0 1 2
P A R T N E R S H I P S
IT Partners with the Center for Sustainability on Printer Consolidation Initiative
The Center for Sustainability and Information Technology (IT) are partnering on an energy and
cost reduction initiative, which aims to reduce the number of personal printers throughout the
campus by 50 percent. To kick off the initiative, the staff from the Office of the President have
volunteered to donate five of their personal printers. The surplus printers will be given to Hope for
Homeless Youth, an organization that helps the hurting, homeless, and low-income community
around Los Angeles.
Personal printers, which sit on many faculty and staff desks, can end up costing a department
a lot of money. Initially personal printers are inexpensive, however over time the purchase of
toner cartridges can become quite expensive. Departments can save time and money by uti-
lizing the new Canon copiers, which were installed at all campuses in 2011. These models are
faster; they can do double-sided printing, stapling, and hole-punching (available in certain
models). Not to mention the copiers can scan and send documents on Pepperdine’s secure
large attachment server. To learn more about this initiative or how your department can help,
visit http://community.pepperdine.edu/sustainability/get-involved/
P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y
M O N T H L Y R E P O R T
Surplus printers will be given to Hope for Homeless Youth
IT staff Jay Navarro and Joe Munoz (pictured on right) give surplus printers to visting staff of Hope for Homeless Youth
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INSIGHT | JUNE | 2012
Mobility Group Engages Community on Ideas for Mobile Initiatives for Pepperdine
In April 2012, the Mobility Strategy Group engaged
key stakeholders from the community to gain a
pulse on possible mobile initiatives for Pepperdine.
The mobility group, which is comprise of staff mem-
bers from the Integrated Marketing Communica-
tions and Information Technology divisions, met
with representatives from major areas of Pepper-
dine including recruitment, affinity, academics,
and student services/operations.
Common themes were observed from the groups and will be used to help the team
structure the Mobile Technology Strategic plan in the coming months. To gain student
feedback on mobility at Pepperdine, a survey was sent to students that same month. The
group would like to thank the members of the Pepperdine Community who participated
the sessions and survey. To stay updated on the mobility team’s progress, please visit
http://community.pepperdine.edu/mobilestrategy
U P D A T E S
PeopleSoft/WaveNet System Upgrades Continue this Summer
The upgrades to the PeopleSoft/WaveNet system
taking place this summer are progressing well. Be-
ginning Saturday, June 9 at 12:01 a.m. and ending
Sunday, June 10 at 11:59 p.m. the entire WaveNet
portal and PeopleSoft Financial system will be
unavailable due to hardware upgrades.
These upgrades are important to IT’s multi-year
project, which aims to improve user experience,
stability, and reliability of the PeopleSoft system.
For complete details of the upgrades this sum-
mer, visit http://bitly.com/waveup
We Greatly Appreciate Your Patience During the
PeopleSoft Upgrades.
- Information Technology
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INSIGHT | JUNE | 2012
L E A D E R S H I PIT Staff Resolves Slowness in the WaveNet Portal
Information Technology (IT) has implement-
ed a solution to resolve the slowness in the
WaveNet portal. To alleviate the slowness,
IT staff including Zorinan Kasalig, John Van-
noy, Rita Schnepp, Felix Baronikian, and
Kevin Phan installed new hardware, which
will help balance the traffic to the WaveNet
portal. Now the entire community will ob-
serve quicker load times in the portal. The
graph to the right shows the load times of
specific browsers before and after the com-
pletion of this project.
IT Welcomes Kai Markowitz to the IT Team
IT recently welcomed Kai Markowitz to the IT team. Markowitz will
serve as a senior lead developer for the Enterprise Information Sys-
tems department, working to support the Student Financials and
Financial Aid areas of PeopleSoft. Markowitz worked for the Cali-
fornia State University Chancellor’s Office for more than eight years
supporting the PeopleSoft systems at the 23 campuses. Please join
IT in welcoming Markowitz to the Pepperdine community.
Pepperdine Faculty and Staff Present at Sakai Conference in Atlanta
This June, four faculty members will accompany the Technology
and Learning group to the North American Sakai Conference in
Atlanta. Pepperdine attendees will participate or present in a total
of four presentations. Faculty and staff attendees will have the opportunity to learn more about
effective teaching practices with Courses (Pepperdine’s Sakai instance) and keep abreast of
technological innovations and new releases planned for the upcoming academic year. For
more information about the conference,
visit: http://community.pepperdine.edu/techlearn/events/sakai2012/default.htm
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INSIGHT | JUNE | 2012
Faculty Professional DevelopmentSign Up Now! Seating Limited!
Faculty, sign up now for this two-week,
hands-on faculty professional develop-
ment program. Seating is limited to ten
faculty members.
Attendees will experience workshops
and sessions focused on course design
that integrates learner-centric technol-
ogy into the curriculum.
Each half-day event will be seminar-
based with hands-on activities. Consul-
tation sessions are also built into the pro-
gram to ensure everyone’s challenges
are addressed.
This program will offer new ways to com-
municate course content; strategies to
engage students and measure learning;
and digital spins on traditional learning
activities. Lunch and morning snacks will
be provided.
Check the website for details and to sign
up: http://bit.ly/facprofdev
You can earn up to a $1,000 stipend
when you complete the program and
sign up to be a mentor for the next
group.
S E C U R I T Y T I P O F T H E M O N T H
If you didn’t sign up at the Information Security
for Managers training this spring and would like
to find out about enrolling your department in
the brief online Information Security Basics for
Staff course or have the Information Security
team visit your staff meeting for a 15 minutes
anti-Phishing training, please contact the
Information Security Office at x4040 or
[email protected] for more information.
Sign Up for Information Security Basicsand/or Live Fire™ anti-Phishing Training
PeopleSoft and Simpler training for the months
of June and July are available. These classes
are a great opportunity for you to brush up on
your skills and review important policies and pro-
cedures. To register or view the class schedule,
visit the IT Training Calendar.
For questions contact Len Krukowski at
Don’t Forget to Sign Up for PeopleSoft and Simpler Training
U P C O M I N G E V E N T S
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INSIGHT | JUNE | 2012
Fan the paper. Fanning the paper be-
fore loading it into the copier will help
remove paper dust, loosen the sheets,
and remove static electricity that can cause
sheets to stick together. Hold the ream of
paper along the long edge. With your other
hand, use your thumb to fan the opposite
edge several times to separate the sheets.
How to Minimize Copier Paper JamsD O Y O U K N O W . . . ?
Check paper size settings. The wrong
paper size setting can cause jams if the
copier sensors don’t detect the proper
paper size set for that tray. Make sure the paper
size matches the paper dimensions indicated on
the tray.
Always remove paper from the output
stacker when it reaches the designated
capacity point. Paper remaining in the
output stacker can block other print jobs from
coming out and cause a paper jam.
Load paper correctly. The proper way to
add paper into the paper trays is to re-
move the old paper and put it on top of
the new paper. Humidity in the air can cause the
old paper to stick together when it sits in the tray
for a long time. Therefore, it is important to occa-
sionally “fan the paper” and use it up first. Labels,
transparencies, or heavy card stock should only
be put in the bypass tray for printing.
Fanning the Paper
These best practices will greatly reduce the chance of paper jams in copiers.
For help, contact Canon Copier On-site representative at x4593.
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INSIGHT | JUNE | 2012
During this summer break schedule a one-on-one consultation with a member of the Technology
and Learning group to explore the different technologies available to you. The staff member will
help you determine which technologies best complement your teaching style and curriculum for
a specific course. To schedule a consultation or to find out more, please visit
http://community.pepperdine.edu/techlearn/teaching/request.htm
D I D Y O U K N O W . . . ?
You Can Find a Technology that Compliments Your Teaching Style
B E N C H M A R K S & A C C O U N T A B I L I T Y
Help Desk. During May 2012, there were 1384 requests for support managed through the Help
Desk. Of these requests, 61 percent were resolved within two days and 90 percent were resolved
in fewer than five days. The average wait time for individuals calling the Help Desk was 42 sec-
onds. Eighty-one percent of requests were resolved by the Help Desk on the first call.
Online Requests. In May 2012, there were 209 additional requests for support managed through
online web request forms. The top two types of online requests were: network services (44) and
departmental telephone service (57).
Help Desk User Survey. Through an automated feedback process, all Help Desk callers have the
opportunity to complete a web-based satisfaction survey. In May 2012, 160 (12 percent) of 1155
survey requests sent to customers were submitted. The four-question survey uses a “1 to 5” sliding
scale with “4.00-5.00” equal to Excellent.
S u b s c r i b e o r T e l l U s W h a t Y o u T h i n k
Do you know someone who would benefit from reading IT’s InsighT Report? Or do you have a
question or comment about the new report? Drop us a line at [email protected].
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