Course Name: Quality Management and Lean Six SigmaCourse Number: OMS 6059 Credits: 4 creditsPrerequisites: None

Description

This course will improve your ability to organize and lead Quality Management, Baldrige Assessment, Process Leadership and Lean Six Sigma initiatives within business organizations. As such it focuses on improving your ability to plan, design, manage, control and improve business processes throughout manufacturing and service organizations. The course will focus upon gaining a more in depth and working knowledge of innovative concepts and methods in the area of quality management, Baldrige assessment, and Lean Six Sigma within leading domestic and multi-national organizations. The increasing demands of the global enterprise for process and performance improvement make these skills essential to progress of business organizations and its leadership. The demonstrated success of firms such as AT&T Credit Corporation, Federal Express, Ford, General Electric, HP, Motorola, 3M, and Xerox, among many others, demonstrates the importance of gaining expertise of these practices.

Objectives

I. Foundational ConceptsPhilosophies and Frameworks of Quality Management, Baldrige Assessment and Lean Six Sigma

II. The Management SystemCustomer Focus, Leadership and Strategy, Process Management

III. Technical Issues in Quality and Six SigmaSPC, DMAIC, DOE, Lean Methods, Process Capability, Data Analysis

IV. DeploymentBuilding and Sustaining Quality Organizations

Learning Outcomes

Prioritize, Plan, Design, and Control organizational processes and improve quality.

November 2009

Executive Summary: OMS 6059